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Reviewed July 24, 2012

Rookery Hall is an excellent wedding venue. Beautiful setting, good food, excellent service with staff who pitch their approach just right and the added value for guests who stay over of high quality rooms and use of the spa. Watching TV whilst relaxing in the bath with a glass of wine certainly makes it memorable for your guests. Money well spent.

Room Tip: They all seem good!
  • Stayed: July 2012, travelled with family
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Thank BethPlant51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded July 25, 2012

Hello,

Thank you so much for sharing your wonderful feedback on your recent wedding reception>>> We are thrilled to read such amazing feedback.

We feel honoured to have been given such a special event to look after,

We all wish you the very best and hope to see you soon,

Best wishes

Stephen

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Reviewed July 23, 2012

Excellent reception staff from greeting, through answering enquiries during our stay to a very efficient and positive manner at checkout.
The room was in the main house, large and had a delightful view over the garden.
We stayed Friday to Monday DBB and although the hotel was obviously busy it remained peaceful and quiet.
Food was good, perhaps a little variable in quality, but overall of a standard to be expected for the price. There were a number of supplements to menu items which I would prefer to see erased but splash out on the Plate of Chocolate dessert!
We made a few comments regarding our stay at checkout and a follow up call with explanations by the hotel manager was a further example of the level of attention to service given.

  • Stayed: July 2012, travelled as a couple
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Thank petecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded July 31, 2012

Hello,

Thank you for such constructive and positive feedback following a short stay with us,

We were delighted to read that the reception team really looked after you and that you enjoyed our wonderful accommodation.

The food seams to have also gone down well and I agree the chocolate is world class as is the team delivering it!.

We really do care about what our guests think and take all positive and challenging feedback very seriously indeed.

We hope to see you very soon

Thank You again

Stephen

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Reviewed July 19, 2012

V friendly staff - from reception thru' to the maintenance man.Reception especially good at dealing with minor issues and sorting out any wrinkles
Bedroom fine -v comfortable beds,large TV.Classic decor
Bathroom perfect -bidet,good shower,excellent lighting
Leisure club spot on -decent pool for lengths,hydro pool,sauna and steam
Spa well appointed and relaxing
Breakfast outstanding- one of the best in the country
Afternonn tea well presented and v filling

Room Tip: Involve reception -tell them what you want.They are good at their job and genuinely want to please their customers
  • Stayed: July 2012, travelled as a couple
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Thank haspex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded July 23, 2012

Hello,

Thank you for such lovely feedback after your recent stay.

It really is a delight when all the teams hard work is recognised in such a positive manner.

To be compared favourably with other hotels in this country is a recommendation indeed and one we are so grateful for.

We all hope to see you again very soon,

Kindest regards.

Stephen

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Reviewed July 18, 2012

We had a wonderful stay at the Hotel after celebrating our sons graduation, the room was superb overlooking the stunning gardens, with a fantastic bathroom, tv over the bath and a great shower. Breakfast was one of the best we have taken in any hotel, great selection beautifully cooked, great to see fresh smoothies on the breakfast buffet table. The staff were lovely, warm and friendly without being to fussy.
Only one small problem, my daughter-in-law has an allergy to feather pillows and woke the next morning to a swollen sore eye, prehaps some indication of this in the room would save anyone else the same problem.
Overall a great stay, wish we had the time to partake of afternoon tea.

Room Tip: Ask for a room overlooking the grounds
  • Stayed: July 2012, travelled with family
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1  Thank Julie180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded July 19, 2012

Hello,

Thank you so much for a truly wonderful review and congratulations on your son’s graduation.

We are delighted you enjoyed the room and Cheshire views, I agree, they are rather special made even more so when the grounds are so well maintained.

Breakfast at Rookery is a very important experience and one we constantly reinvent and a very regular basis.

The team here are special indeed and really do try to deliver a service well above expectations.

We hope to see you again in the very near future

Best wishes

Stephen

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Reviewed July 17, 2012

Just had our third weekend stay at Rookery Hall and it was superb as ever. Had an even better room this time, overlooking the gardens and fountain - comfortable, luxurious and spotlessly clean. The staff never fail to make our stay enjoyable and memorable. They are so friendly and nothing is too much trouble. Breakfast at Rookery Hall cannot be beaten. I would highly recommend this hotel. There is always a lovely, relaxed and friendly atmosphere. Come and see for yourself!

  • Stayed: July 2012, travelled as a couple
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1  Thank SukiWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded July 17, 2012

Hello,

Thank you so much for yet again posting a wonderful review of our hotel, we really are very proud indeed to receive it.

The hard work that the team put in really pays off when we get feedback such as this.

We value your patronage greatly and are delighted that your room was even better that the last three stays.

We also thank you for your recommendation and really do look forward to seeing you again very soon,

Very Best wishes

Stephen

PS Breakfast is a very important meal at Rookery, we work really hard to constantly reinvent it and deliver above expectations, so we are all really pleased that effort is paying off!

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