I stayed on the 18th February, the stay was a birthday present for my husband. I decided I wanted to stay somewhere special. The castle was fantastic, however from the moment we arrived, the customer service experience was not too good. As there were functions taking place, the only bar available to residents was the Brasserie which, to be honest, lacked any atmosphere. We were so looking forward to being able to experience the castle and all the facilities. The room was lovely, however having stayed at many lovely hotels, do feel it overpriced. Service at dinner was not good. We waited half an hour for our starters and when they came we asked for a little bit of bread, which eventually arrived after the starter plates had been cleared. The main courses were not as described on the menu and when the desert arrived, we had to chase after the waitress for cutlery to eat it with. That evening, it was quite noisy with the music from the wedding. The morning after, we were told to go to the 1851 restaurant for breakfast to be told we needed to be in the Brasserie as they split breakfast into two rooms. We then waited 10 minutes at the empty brasserie and were ignored, my husband had to go an get someone to see to us. I had to then ask the waitress if we could order and as we ordered she walked away nodding making us both feel pretty much ignored. People who arrived after us experienced the same service. This really is a lovely hotel and if you were looking for a one off special night, and if the whole castle was available, I would recommend it. However, it is overpriced with rooms not available until after 3 and check out at 10.30, you do not get value for money. I would not stay here again and would not recommend to any of my friends.
- Official Description (provided by the hotel):
- Welcome to Peckforton Castle - An enchanting Hotel in the heart of Cheshire. Rising majestically above the Cheshire landscape, the castle is both enigmatic and enchanting. Originally the home of Lord Tollemache and built in the early 19th Century, this Grade I listed building is the only intact medieval style Castle in the country. Over the years the castle has been the location for numerous movies including Robin Hood and Dr Who. Now owned by the Naylor family, the stunning exterior has been complemented by a loving and considered restoration programme resulting in a magnificent hotel and venue offering contemporary luxury and impeccable service. Services include 48 stunning individual guest rooms, conference, events, and wedding facilities for up to 180. Tranquility beauty, on site Falconry and team activities all adding up to a rather magical experience. Dining at the Castle truly is a special occasion, welcoming the public as well as hotel guests. The 1851 Restaurant offers a dining experience fit for royalty. Holder of 3 AA Rosettes and a Taste Cheshire Award. Alternatively the more informal and cosmopolitan 2010 Brasserie, located in the former scullery of the castle, features many of the amazing features of the original scullery including two cast iron cooking ranges dating back to the 1840's. Peckforton Castle's enchanting medieval style beauty and stunning location make it a truly impressive and desirable venue for weddings, christenings, birthday parties, or just about anything that's worth celebrating. Everything plays a part; the fabulous setting, stunning location, the attentive service and smiling faces, the bespoke menus and decorations. A magnificent venue for conferencing and meetings. Within the medieval walls, old and new combine seamlessly to offer state of the art multi media and conference facilities. Captivating on arrival, Peckforton Castle's unspoilt, natural beauty will stimulate and motivate, delight the eye, inspire the mind, tantalise the taste buds and leave you enchanted. ... more less
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- Also Known As:
- Peckforton Castle Hotel Tarporley