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Gav c

Cashless hotel and restaurant

Review of The Hoste
2.0 of 5 bubblesReviewed Aug 19, 2024
Being my fourth visit to the hoste, Sadly, I shall never be returning.
Me and my partner booked two nights for £500 plus £25 per night dog charge.
Upon our arrival I tried to pay my balance for the stay in cash only to be informed. They are completely cashless now, as is the bar restaurant. Covid was mentioned, which I find absolutely ridiculous.
My last visits cash was accepted gratefully, upon a manager being found. They apparently found a way to accept the cash and put it in an envelope but stating they had no way to bank the money.????
Standing by my principles, I would never return to this hotel .
Me and my partner spent no money whatsoever dining at the hotel, we chose to dine at Socius No Twenty9 The White horse And bang in wells Which were all fantastic and we’re more than happy to take cash plus the generous tips I’m always happy to leave in cash.
It actually saddens me that bars restaurant shops etc are choosing to go this way.
I guess it’s their choice as a business not to accept cash I Personally feel it should be against the law.
Then we as consumers. Also have the choice to eat dine and sleep elsewhere.
I have to also state there was no pre-warning before booking that this was a cashless establishment
Date of stay: August 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The Hoste, responded to this review
Responded Aug 21, 2024
Dear E5086YPgavinc,

Thank you for sharing with us all your personal experience of The Hoste and our beautiful surrounding area too.

We are sorry that due to our cash-less policy you reverted to dining elsewhere, although managing to enjoy some alternative local establishments.

Our cash-less policy is on our room confirmations and menus for our guests to view. This ensures the safety for the entire team and efficiency throughout. This has been in place post Covid (around 4.5 years), and there are not currently plans to change this policy.

We are, once again, sorry for the inconvenience this caused at the time, and we are extremely saddened to hear that, due to this policy, you will not be returning in the near future.

Should you change your mind, we welcome the opportunity to speak with you directly and to restore your faith in The Hoste.

Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (2,142)
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    14 - 19 of 2,142 reviews
    Reviewed August 8, 2024

    Third time we have stayed here and as always - perfect . The GM Ewan was fantastic at sorting a last minute room for us on our impromptu trip up to Norfolk. We got room 5 and it exceeded expectations. Comfy bed , spacious room and the opportunity to have a long bubble bath!! Breakfast was terrific as usual and the evening meal was a delight. Can’t wait to come back soon!!

    Date of stay: August 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank genevievec905
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at The Hoste, responded to this reviewResponded August 9, 2024

    Dear genevievec905,

    Ewen was of course pleased to be able to arrange a last minute break away for you both to enjoy the comfortable and spacious room, and the facilities room 5 has to offer too!

    We cannot thank you enough for sharing your enjoyable experience, including the terrific breakfasts and evening meals we serve here at The Hoste. Please be assured, your comments have been shared amongst the entire team.

    Do get in touch again if we can assist you with your next booking.

    We look forward to welcoming you back for another perfect stay at The Hoste soon.

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 6, 2024

    I have just spent a very enjoyable couple of days staying and eating at The Hoste in Burnham Market.

    The room was large and spacious and extremely comfortable. Great accommodation for myself, daughter and grand-daughter. The room was lovely and clean, and the bed was extremely acceptable to my bad back.

    All the staff were friendly and polite and could not have been more accommodating. Travelling and eating out with an autistic grand-daughter can be very stressful but as the staff were friendly but not in your face, she was comfortable and therefore well behaved with no blow ups.

    My daughter has a sever egg allergy, and the waiting staff and chefs ensured that there were no mishaps or cross contamination which put our minds at ease.

    The menu range was varied enough to cater for our needs and allowed lots of choice. We had a Sunday roast on arrival which was more than sufficient portion wise, with a generous children's option. Succulent and tender beef with a good range of vegetables was an extremely enjoyable start to our stay. Our second evening comprised of Pan Seared Lamb Rump which was tender and juicy and full of flavour. The mint Béarnaise accompanying the jersey royal potatoes was absolutely divine. Breakfast both mornings of our stay for me was fresh fruit followed by a full English breakfast. Plenty to set you up for the day. The sausages were meaty and full of flavour which in my experience is normally a good indicator that I will enjoy the other items. My poached egg was soft centred but had no watery white which was just how I like them. Another plus was the knowledge that items are locally sourced whenever possible, therefore supporting our coastal trades.

    The guest cinema and spa were also experienced and again found to be thoroughly enjoyable.

    Would definitely return and have already recommended to work colleagues and friends.

    I would especially like to thank Kyla who despite covering for colleagues out sick was polite, efficient and guided us as needed throughout our stay. Nothing was too much trouble when we asked, and our stay was relaxed and stress free assisted by her input

    Thank you to all the staff, front of house and behind the scenes, for making our stay a visit to remember and a great mini break from the stresses of working life and children's school holidays. Your efforts are very much appreciated.

    Room tip: The cinema was unexpected but thoroughly welcome when entertaining an 8 year old, and the spa experience thoroughly recommended.
    Date of stay: August 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Julie G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at The Hoste, responded to this reviewResponded August 9, 2024

    Dear 15164UIjulieg,

    Thank you for taking the time to share your recent 5-star break away with your family here at The Hoste.

    We are delighted to hear of the great start you received during your time here. Beginning with a delicious Sunday roast on arrival, enjoying the quality of the beef itself, and the portion sizes we serve too. The following evening then enjoying the Pan Seared Lamb Rump dish, accompanied by the jersey royals and mint Bearnaise - certainly a popular dish with our guests and a very good choice for yourself.
    Your review has of course been shared with our team of dedicated chefs regarding the above fresh and locally produced dishes and your overall comments on the breakfast we serve too.

    Our private cinema offering three showings per day, and the beauty spa where you can relax and rewind, are certainly great aspects of The Hoste, and we are pleased that you were able to make the most of these during your stay with us.

    Ensuring our guests feel comfortable and welcome is of utmost importance to us and going above and beyond for our guests is essential. Please be assured, Kylah will be rewarded for the level of service she continues to deliver.

    Your recommendation to colleagues and friends is also so valuable to us, and we very much look forward to welcoming you all here. In the meantime, do get in touch if we can assist you with any near-future reservations.

    We all look forward to welcoming you back to The Hoste for another enjoyable stay very soon!

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 2, 2024 via mobile

    We loved everything about the Hoste. Where we stayed for four nights in a ‘divine double’ with our Golden Retriever. The hotel is exceptionally well set up for dogs, and we were made to feel very welcome by the warm, hard-working staff, for whom nothing was too much trouble. Our room was spacious and airy with a walk-in shower and bath, and dog treats waiting for us on arrival. The breakfast menu is varied and the cooking excellent, and everything comes out of the kitchen swiftly. We dined twice in the restaurant, where dogs are welcome and the cooking exceeded our expectations— we appreciated the choice of fresh fish. Our part of the hotel included a residents’ lounge, with a superior nespresso machine for making coffees of all kinds. Plenty of guest parking (handy in busy Burnham Market). Oh, and we even made use of the downstairs mini ‘cinema’, where fresh popcorn was made for us. We will certainly be back and are grateful to the staff for making our stay so enjoyable.

    Date of stay: August 2024
    Trip type: Travelled as a couple
    Thank WaltherRyff
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at The Hoste, responded to this reviewResponded August 2, 2024

    Dear WaltherRyff,

    Your detailed feedback and personal experience is valuable to us, and the entire team cannot thank you enough for taking the time to share your experience with us all.

    We are absolutely delighted that you were able to enjoy the extra offerings here at The Hoste - including our luxury private cinema for our guests to enjoy complimentary, and our comfortable and relaxing residents lounge area, which includes complimentary teas and coffees, books, board games, and magazines too!!

    Your 5-star comments regarding the dog friendly, spacious divine room, and the overall exceptional service you received from the team has of course been shared with all here.

    It is so great to read that we exceeded your expectations and please do contact us directly to book your next exceptional break away.

    We very much look forward to welcoming you back to The Hoste soon.

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 17, 2024

    Visited for a one night stay as a gifted present which included breakfast and dinner. Stayed in a really spacious room with large shower and ensuite. Really liked the addition of aircon in the room and a mini fridge which was very cool. Food in the restaurant was nice but I found the menu limited.

    Sadly, my mattress was extremely hard and uncomfortable so my sleep was awful. Additionally, some further minor issues to be addressed: 1) No mirror above dressing table 2) Individual toilet separate from ensuite side and has no sink in it.

    Overall nice stay but probably wouldn’t stay again as not much to do in the area

    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank blg18
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at The Hoste, responded to this reviewResponded July 21, 2024

    Dear bIg18

    Thank you for leaving us some feedback and sharing your experience at The Hoste for your recent one night stay.

    Although it is great to receive some positive comments, we are sorry to learn of the poor night sleep you endured due to the mattress being too hard for you - here at The Hoste, we of course appreciate that this is a personal preference, and can always add a mattress softener to any beds should the mattress not be to your liking.

    Please be assured, your concerns regarding the current menu has been shared directly with our head chef who will continue to review and amend our menus on a regular basis, with the seasons and fresh produce available. Please note, we can also offer both the restaurant and bar menus when dining in our restaurant.

    The constructive comments regarding the room itself has of course been taken on board and improvements will be implemented.

    We are, however, delighted that you enjoyed the spacious room, and the facilities we offer within this room. It is also great that you found your stay to be an overall nice one.

    Should you wish to stay at The Hoste again in the future, we offer information at reception of several places to visit in the local area.

    We hope to have the opportunity to welcome you back to The Hoste in the future.

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 24, 2024 via mobile

    We stayed for one night in a divine room which is very spacious and comfortable. Breakfast was good - order from menu with a good choice. Some fresh fruit would have been welcome at breakfast. We had a drink in the bar early evening and it was a nice setting but very quiet.

    Date of stay: June 2024
    Trip type: Travelled as a couple
    Thank Suzanne S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at The Hoste, responded to this reviewResponded June 25, 2024

    Dear Suzanne S,

    Thank you for sharing your lovely comments regarding the spacious and comfortable divine room, good breakfast, and the beverages you enjoyed too. All of which, has been shared amongst the team here at The Hoste.

    Please do contact us directly to book your next enjoyable stay with us - we welcome the opportunity to assist with this and ensure you enjoy another great experience.

    We look forward to welcoming you back soon!

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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