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Vanessa M

Vanessa

5.0 of 5 bubblesReviewed Jun 10, 2024
Lovely place to stay , lovely friendly staff , I enjoyed the room and breakfast
It was a pleasant atmosphere
The staff went out of their way to help
I would definitely go and stay again
I will recommend , to my friends and family to stay there
The bar was placed well so I could have a nice drink, it was nice to have teas and coffee in the room
Date of stay: June 2024
Room Tip: Lovely location, for exploring
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this review
Responded Jun 14, 2024
Dear Vanessa,

Thank you so much for your 5 star review! We're so glad you enjoyed your stay, from the friendly staff and delicious breakfast to the comfortable room and relaxing atmosphere.

We truly appreciate you mentioning how much the staff went above and beyond to help - that means a lot to us!

We really appreciate you recommending The Tollgate to your friends and family and we look forward to welcoming them.

Best Regards,

The Tollgate Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,141)
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Traveller rating
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All reviews main course self service lovely hotel carvery restaurant jacuzzi bath beef evening meal pretty village good size plenty of parking lovely breakfast room was spacious four poster bramber castle short break south coast walk in shower
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Reviewed June 10, 2024

Friendly and helpful staff, good breakfast, lots of choice. Beautiful old building, many different kind of rooms, the bar area is very relaxing, the bartender was very friendly
Got recommendation where to eat out, walking distance. Excellent location

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 214szilviab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this reviewResponded June 14, 2024

Dear 214szilviab,

Thanks so much for the lovely review! We're so pleased you enjoyed everything from the staff and breakfast to the atmosphere.

We are especially happy to know that our bartender made you feel welcome and provided you with recommendations for nearby restaurants. Your kind words about our location and overall experience are truly appreciated and thank you for recommending The Tollgate Hotel.

We hope to welcome you back again soon!

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2024

Such a shame that what was once a lovely hotel with a wonderful restaurant and carvery has been reduced to a very ordinary and basicB&B. I've been going terr for nearly 40 years both yo eat and ti stay and in my last visit in October 2024 the writing was onthe wall. I would not have stayed again but it was convenient. Breakfast okbut bacon had been kept warm for so long, it was impossible to cut so i sent it back. The replacement came out very quickly and was much the same.I asked how long it had been keeping warm and was told it was freshly cooked, I don't think so. All the food was of a very basic quality. Water pressure had obviously been turned down as very low pressure and yet the showers used to be superb. Toiletries left from a previous guest. Coffee not replenished and no spare toilet roll. Considering how the place had declined I did not think it worth the money£11 a night increase on last October. I will not be staying there again and I fear the for sale sign will be appearing soon

Date of stay: May 2024
Trip type: Travelled solo
Thank Jan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this reviewResponded June 6, 2024

Dear jans115,

Thank you for your feedback and loyalty to the Tollgate Hotel for nearly 40 years. We appreciate all your feedback and will be looking into the areas you have brought to our attention, we do apologise that we did not meet your expectations on this occasion as we strive for all of our guests to have a pleasurable stay.

We understand your disappointment, especially considering your long history with us. While we hope to regain your trust in the future, we respect your decision not to return at this time.

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2024

I've stayed here infrequently over a long period. The setting is very pleasant, and the service (reception and restaurant) very good and polite, but the quality of the breakfast and the rooms disappoint. Breakfast has recently transferred from buffet style to ordering for cooked items. But there was no fresh fruit on offer, orange juice tasted cheap (concentrate), no croissants, low quality breads.... It has never been a 5 star breakfast, but has now moved from 4 stars to 3 in my view. Bedrooms are a bit hit and miss too, some rooms have very soft mattresses.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ben S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this reviewResponded June 6, 2024

Dear BenS297,

Thank you for your continued loyalty to The Tollgate Hotel and your kind comments regarding the service from our reception and restaurant team. We truly value your feedback, both positive and negative, as it helps us identify areas for improvement.

We're constantly evaluating our breakfast service to improve efficiency and minimize waste. While a buffet may have offered a wider selection, the made-to-order option ensures freshness and reduces food waste.

Regarding room variations, we strive to maintain consistent standards. If you'd like to discuss your room experience further and potentially identify the specific room, please don't hesitate to reach out. This will help us prioritise improvements in those areas.

We're committed to providing a consistently positive experience for all our guests. We hope to welcome you back again soon and exceed your expectations.

Thank you again for your feedback.

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2024

very very clean beds realy comfy staff very friendly food very well cooked not soft and squidgy served on hot plates the only downfall was the cost of a drink but yoy get what you pay for would go again when visiting family.
Well done to all staff

Room tip: rooms 19 and 20 were great one for me and one for my wife and carer
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank coleVoyager718806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this reviewResponded June 6, 2024

Dear Cole Voyager718806,

Thank you so much for taking the time to leave us a 5 star review. We are delighted to hear that you enjoyed your stay with us, especially our clean and comfy beds, friendly staff, and well-cooked food. We strive to provide a relaxing and enjoyable experience for all our guests, and it means a lot to know we achieved that for you.

We're glad you would recommend us, and we would love to welcome you back whenever you're visiting family again, hopefully in time for happy hour!

Thanks again for choosing The Tollgate, and our best to you and your family.

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 13, 2024

Absolutely brilliant! Amazing staff, delicious breakfast, lovely king size bed
Although the restaurant was closed you could have continental or English breakfast as well as cereal, toast tea and coffee
The staff couldn’t do enough for us
The room was dated but very clean with tea and coffee facilities
Lovely modern shower
On site parking

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Zoe L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Bed & Breakfast, responded to this reviewResponded June 6, 2024

Dear zOELe7556kk,

Thank you for such a lovely review. We're are so pleased you were happy with the service from our team, breakfast and the king-size bed!

We understand the closed restaurant might have been an inconvenience, but we're glad the cooked breakfast options kept you fuelled for your day.

Your kind words about our staff are truly appreciated. They work hard to go above and beyond for every guest. While the room may be a touch dated, we prioritise cleanliness, and we're happy it met your expectations.

Thank you again for choosing to stay with us at The Tollgate and We hope to welcome you back AGAIN SOON.

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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