Helpful and friendly staff, great bed with perfect mattress and pillows, everything in the room was very clean and fresh. Good parking , good lift and accessibility for those with walking difficulties. Excellent location and good parking facilities. Breakfast choice was good and served with a smile. I thoroughly recommend a stay here.
Stephanie Fontaine
Dear Stephanie,
Thank you so much for taking the time to share your wonderful experience at The Tollgate. We're absolutely delighted to hear that you enjoyed your stay with us.
It's great to know that our team made you feel welcome, you enjoyed your breakfast and your room met your expectations.
I will be sure to pass on your kind comments to all.
We hope to have the pleasure of welcoming you back to The Tollgate in the future.
Best Regards
The Tollgate Team.
Good breakfast, large car park.
Tired furnishings filthy restaurant carpet. Generally very run down glass doors badly finger marked.
Pleasant staff doing their best.
Great location for lots of local walks and sights. Generally quiet but no service only breakfast!
Dear Sueleeuk,
Thank you for taking the time to share your feedback about your recent stay at The Tollgate. We're glad to hear that you enjoyed our breakfast and the convenient location to visit our lovely Sussex attractions.
We understand that you were disappointed with some aspects of your stay. We're committed to providing a comfortable and pleasant experience for all our guests, and we'll take immediate steps to address these issues with our housekeeping team.
We're pleased to inform you that our restaurant carpets have undergone a deep cleaning. We believe this will significantly improve the overall cleanliness and appearance of our dining area.
We're currently exploring ways to expand our offerings in the near future and we hope you will return to enjoy these.
Thank you again for your feedback and we hope to welcome you back again the next time you are in West Sussex.
Best Regards
The Tollgate Team.
It hurts to post this review for the staffs sake as much as anything else.....we have stayed here regularly of last 6 years and it WAS always was a pleasure! Rooms were comfortable, bathrooms clean and tidy, towels white and full.....and this still applies somewhat, however, now this establishment is a sad and poor shadow of it's previous self! In fact it seems to be being allowed to die a lingering death by it's owners...
The magnificent Carvery is long gone and now there is no evening restaurant at all! Breakfast is basic English with several cold and hot options as opposed to the once excellent buffet. . Non-resident custom once vibrant and bringing atmosphere has dwindled away to nothing as a result.
The bar at night is just an empty stygian unlit sea of old dark beams and stained carpet with the receptionist doubling up as bar keeper should you want a drink!
The separate house rooms have been sold off, plans we were told a year ago to totally revamp to fewer but more luxurious (= more expensive!) rooms seem to have vanished. Standards of housekeeping have dropped. In room refreshments are not replaced daily, grubby net curtains at window, glass marks not cleaned, dusty light fittings, bulbs not replaced, reluctant toilet flush, shower was just a dribble. Bed head scruffy and scratched. Duvet flat looks thrown over, not 'made'.
Staffing is at lowest possible levels as one person was covering reception and the bar....trying to check in we had to go looking for anybody. I feel for those left trying to hang onto a job for whom the owners appear to have no care for..
It would be no surprise to see what is now a lowbrow Bed and Breakfast close permanently in the near future as it cannot be doing other than losing money..
Our last visit I'm afraid...
Dear Kevin,
Thank you for taking the time to share your honest feedback about your recent stay. We appreciate you being a loyal guest for the past six years, and it is disheartening to learn about your experience.
Your comments regarding the decline in our services are deeply concerning. We understand that we have not met your expectations, and for that, we sincerely apologise.
We are operating as a bed and and breakfast, which has changed from your previous stays and we understand that this may not be suitable for you.
Your feedback is invaluable to us however as we strive to improve our guests' experience. We are actively addressing the issues you raised, including staffing levels and room maintenance.
We also understand that the closure of our popular carvery is disappointing news. This difficult decision after Christmas was made after careful consideration and due to the carvery no longer being financially viable. The rising costs of food, energy, and staffing, combined with changing customer preferences, have made it challenging to maintain the high standards our guests expect, which many of our loyal guests understand.
We appreciate that the carvery has been a much-loved feature of the Tollgate, and we want to assure you that this decision was not taken lightly. We believe it's important to be transparent about our reasons for closing, and we hope you understand our position.
While we no longer offer a carvery, we want to highlight that there are several excellent restaurants in the local area, offering a variety of cuisines to suit all tastes. Our reception team will be happy to provide recommendations and assist with bookings if needed.
We also offer a variety of sharing boards and Paninis should you wish to have a light lunch or dinner with us.
Thank you again for your feedback and we do hope to welcome you again.
Best Regards
The Tollgate Team.
The Tollgate Hotel is one I would definitely go back to. The rooms, staff, beds, food and outside space were just what we like - excellent! We were welcomed by friendly staff, were able to use a very convenient lift to our rooms, and had cosy, comfortable beds and an excellent spotless shower room. Breakfast was great, and there were bar snacks for us to have in the early evening. We knew that, unfortunately, there were no evening meals, but there were other excellent places to eat within a very short distance, and also in Steyning, a 10-minute drive away, so it was not a problem. We would definitely stay there again.
Dear Lorraine,
Thank you so much for your kind words and 5 star review. We are delighted to hear that you enjoyed your stay and found our staff friendly and our rooms comfortable.
It's wonderful to know that our team made you feel welcome and that you appreciated the convenience of the lift and the cleanliness of your room. Your positive feedback about our breakfast and the availability of bar snacks is greatly appreciated.
We hope to welcome you back soon for another relaxing stay thank you again for taking the time to let us know your feedback.
Kind Regards,
The Tollgate Team.
Return visit and was little apprehensive after seeing hotel had now changed proprietor and was now b&b but worries were discarded as stay was very good experience. Room very spacious and clean. Breakfast very good and well presented. Staff very friendly and helpful. Only downside is lack of dining establishments in village but can be overcome by dining before returning to hotel or they do provide panninis if required.
Dear Jeanm600,
Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear that you enjoyed your recent stay with us, especially after initially having some apprehensions about the change to a B&B.
We're particularly delighted that you found your room spacious and clean, the breakfast delicious, and our staff friendly and helpful. It's our mission to create a warm and welcoming environment for all our guests, so your positive feedback truly means a lot.
We're always looking for ways to improve the guest experience, so your feedback will be taken into consideration as we explore future possibilities.
Thank you again for choosing The Tollgate, and we sincerely hope to welcome you back for another relaxing stay in the future.
Best Regards
The Tollgate Team.
