We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
TripadvisorUS$442
Booking.com
eDreams
Hotels.comUS$442
Trip.comUS$604
Orbitz.comUS$442
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,942)
Filter reviews
2,942 results
Traveller rating
1,821
543
344
135
99
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,821
543
344
135
99
Show reviews that mention
All reviews reflections restaurant champagne bar garden suite hot tub afternoon tea cedar lodge beautiful hotel relaxation room changing rooms ag restaurant full body massage outdoor sauna birthday treat roll top bath junior suite the main house relaxing break
Selected filters
Filter
Updating list...
1,264 - 1,269 of 2,942 reviews
Reviewed October 1, 2016

My Son Thomas’s 12th Birthday party at Alexander House Hotel was really awesome. As we arrived we were welcomed by reception team and were taken down to the party venue. It was all dark with only candle lights on leading to the party room. As my Son opened the door it was all of a surprise for him with cakes, sweets, balloons and party popper. Then we all sang him the Birthday song and cut the cake.

My Special Thanks to Jaideep and his team for the way they were organised and looked after us. Everything was neat, clean and polished thanks to the Housekeeping team. Last but not the least the dinner food was plenty, filling and delicious thanks to Darrel and his team.

My Dear Son really loved it and that’s all I wanted. I would certainly recommend this company.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Service
1  Thank Pinku T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2016

Exactly what you would expect from a hotel and restaurant in this price range. Very attentive staff, great facilities and very comfortable rooms. Pre dinner drinks bar had a nice friendly feel to it and the staff were great. We dined in "Reflections" which was more informal. Food was exceptional and the staff were very attentive, knowledgeable and friendly. We like walking and there are extensive grounds of lakes and woodland for a good 2 hour stroll. Thoroughly enjoyable stay.

Room tip: Dont stay here if you need to watch your budget
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank BERTWESTSUSSEX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 11, 2016

Dear BERTWESTSUSSEX

Thank you for your feedback following your stay with us. I am pleased to hear you had a wonderful experience in Reflections and found the service knowledgeable and friendly.

We look forward to welcoming you back.
Kind regards,
Nick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2016

Alexander House does a nice Afternoon Tea. The staff are lovely and very professional. The Drawing room is historic with a modern twist making it very attractive. The only criticism I would make is the afternoon tea tables are a bit small to put all the tea things on. Very good though!

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank weasel76
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 1, 2016

Dear weasel76,

Thank you for your feedback following your visit for afternoon tea. I am pleased to hear you found the staff professional and the room attractive.

Kind regards,
Nick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2016

We had the most amazing time here thanks to the staff who made it a memorable occasion for us.
Celebrating a special event, evening meal surprised us with named gateau plated cakes, great massages and special feature of de luxe candles, popcorn & hot chocolate & rose petals !!! Overwhelmed ... So stunning, thank you & drinks in champagne bar !!
The afternoon tea was amazing with great abundance of tea choices .. Sandwiches, fancy cakes with scones, cream and strawberry jam !!
Unfortunately couple of issues, having previously booked therapist by telephone request, this booking was deleted and booked with others ! That's not on !!
Usually the spa waters are so hot its a luxury to be in them and in pool, even outside hot tub was cool ! Needed to be and out of outdoor sauna !
Too cold to be in the water for three days !!! We spoke to maintenance chap who was unaware of the extreme coldness of the water in spa and pool.
When mentioned to front desk and beauticians, it was the first they had heard of it !!
So amazing on one hand and disappointing on the other hand !!

Date of stay: September 2016
Thank CHRISSI A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 1, 2016

Dear CHRISSI A

Thank you for your wonderful feedback following your stay with us. I am pleased to hear the staff made your stay memorable by providing excellent service and treatments.
We have checked the pools to ensure they are operation correctly and all the temperatures are as they should be.

Kind regards,
Nick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2016 via mobile

Stayed for a Friday night as part of a spa package. The service from start to finish was spot on. Friendly, unobtrusive, professional and interested. The grounds are beautiful, as is the hotel. The spa is something else. There are spas, and there's Utopia spa. You could tell therapists doing the treatments knew their stuff and lied what they did. I will most definately be back!

Date of stay: September 2016
Trip type: Travelled with friends
Thank CarolineL2995
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded October 1, 2016

Dear Caroline L,

Thank you for your wonderful review following your stay with us. I have passed your feedback onto the staff who are delighted to hear your comments.

We look forward to welcoming you back.

Regards,
Nick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews