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All reviews rock and roll hall great hotel corner room within walking distance convention center the concierge lounge hall of fame valet parking public square browns stadium warehouse district breakfast buffet lake erie self park would stay here again football stadium hotel bar
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Reviewed 5 weeks ago

I would give this a 5, except we had one poor experience. We reserved and paid for concierge level, but it took two tries to get a key for it, after being told we did not qualify (our room rate automatically qualified). Plus, the lounge (which is new-ish) was average, in our experience, compared to other Marriott lounges we have used. OK, one oversight is nothing. But at checkin I presented my emailed reservation showing concierge privileges, and they still didn't give us a proper key. That's not 5-star service. Everything else was very good. Beware, if you reserve a corner, view room (as we did), it is pretty small.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Timothy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower, responded to this reviewResponded 4 weeks ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018 via mobile

Marriott's key center is the best place to stay in Cleveland downtown. The lake views are Awesome. The bar, is good and well stocked. Good fine restaurant on site.24 hour Room service, of course the trade mark Marriott bed, excellent staff, convenient location to area bars , sports, warehouse district, casino. Marriott key center delivers Cleveland, what a fine job they do indeed.

Stayed: September 2018, travelled as a couple
Thank Harold T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower, responded to this reviewResponded 5 weeks ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2018

I was very impressed with the service in this hotel. The lady that ran the breakfast service in the concierge lounge was friendly, helpful and clearly had a commitment to providing an excellent customer experience. Front desk was also very helpful. There was a lot of construction going on in the hotel, which was less than ideal. At one time, both banks of elevators were not operating. However, the great service came through again, as a staff member noticed the long, impatient line at the elevators and promptly took us through the kitchen to use the service elevators. Very heads-up.

The location is good, with walking distance to the lake, Rock and Roll Hall of Fame, and a number of restaurants and coffee shops.

Our room was clean and very nice, but double beds are not really comfortable. 2 Queens would have been better.

We had one bad experience with room service, where our order was terribly messed up. Other than that, service was excellent and we were happy with our stay.

  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tracy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower, responded to this reviewResponded September 13, 2018

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2018

Well located in Cleveland with easy access to riverfront, Rock and Roll Hall of Fame. The hotel public rooms are undergoing some refurbishment at the moment and perhaps the rooms will follow. Our room was fine; the standard Marriott comfort but in the older style. Staff were very helpful and courteous. Valet parking is the only realistic option and that worked well – always adds significantly to the daily rate but worth the security. We were only here one night on our road trip across the US and our sole task was the Rock and Roll Hall of Fame which was an easy walk from the hotel. Mission accomplished!

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank PJL1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower, responded to this reviewResponded September 10, 2018

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2018

I have stayed in this hotel many times as I like it a lot, the rooms are comfortble and the staff is very helpful and walsk the extra mile. Now it was under construction so it felt a bit sleepy with some sevices closed.

  • Stayed: July 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ankan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna S, Exceutive Assistant to the General Manager at Cleveland Marriott Downtown at Key Tower, responded to this reviewResponded August 30, 2018

Thank you for the gift of feedback. We are excited to be opening all of our new space and look forward to sharing it with you when your travels bring you back to Cleveland. Thank you for your continued loyalty.

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