My three children and I recently were on a road trip through Ohio and made a pitstop at the Wyndham Cleveland on March 15th. Overall the service at the Wyndham was fantastic! Our check-in was effortless and very friendly, Tina at the front desk even called our room 15 minutes later to ensure that everything was to our liking.
The kids wanted to go swimming after being in the car for quite a long time. We were then notified that the pool was out of order, needless to say that the 2 year old was very disappointed. I called Tina at the front desk and asked if she could make any suggestions on other forms of entertainment for a family with young children. She was extremely appologetic and asked for some time to try and sort this issue out. 45 minutes later she called back with a fantastic solution. Tina and her co-workers arranged for my family to use the pool at a neighbouring hotel. I can't tell you what a relief it was to have this alternative! The quick thinking and efficiency that was displayed to my family and I was overwhelming, I don't think I have ever received this type of service in my lifetime! Thank you Tina, you really saved the evening in Cleveland and my sanity ;)
The valet parking (although extremely expensive) was very effcient. I had to get a few items out of my car late that night and the valet attendant was very polite and quick!
The only slight disappointment that I had with the Wyndham was that it was quite clear that the room had not been vacuumed. This was a little upsetting because I had young children with me who tend to be on the floor playing.
Thank you to Tina for your outstanding work, my family and I sincerely appreciated it!
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- Also Known As:
- Wyndham Cleveland At Playhouse Square Hotel Cleveland
- Wyndham Playhouse Square
- Cleveland Wyndham
- Wyndham Cleveland At Playhouse Square Ohio