Stayed at HGI for 3 weeks in mid July-early Aug. Overall, this is a well run property, clean, and reliable. The location is wonderful, only a few minutes to OSU and downtown Columbus. There're several dining options within walking distance from the hotel including fast food and chain restaurants. The business center is accessible 24/7 and is free of charge. There's a laundary room with a washer and dryer which I found very convenient.
Management was very welcoming from the initial call right thru check out. The young men and women who staffed the front desk were always helpful and eager to assist. I did communicate with sales (Kate) and she couldn't be more welcoming. Great customer service!
I agree with the previous reviewers, the beds weren't particularily comfortable. I must also add that the AC unit in the room is very loud and could be a problem for light sleepers.
The breakfast offered at $9 isn't really worth the money, go to Bob Evans across the parking lot for a better deal. I have to say that the hotel offered free delicious cookies almost every other day!
I would definitely recommend this property and would certainly come back.More