My friend and I drove from Toronto in mid-November to visit our childhood friend who had just moved to Columbus with her young family. Not wanting to put them out by having to host us, we opted to stay here because it is close to their home.
We found the hotel very clean overall, our room quite spacious, and the free breakfast an unexpected and welcome perk. The young lady who checked us in was very friendly and sweet, especially as we arrived just as the OSU/Penn State game was ending - quite a chaotic scene!
The most noteworthy incident, however, happened after we had checked out of the hotel. Just as we were arriving in Toronto after an 8 hour drive, I realized I had left my MacBook charger plugged into a wall socket in the hotel room. Not wanting to shell out $80 for a new one if I could avoid it, I phoned the hotel next day, and after leaving a message was put through to Connie, the Assistant Manager. After searching high and low, thinking initially that it was a lost cause, Connie was able to locate the missing charger and put it aside for my friends to pick up. She went above and beyond the call of duty, maintaining her cheerful, positive good humour throughout.
Such customer service is a rarity - and Connie is a gem! We hope to make another visit this year, and will definitely be staying it at this Holiday Inn Express!
- Official Description (provided by the hotel):
- Enjoy the Holiday Inn Express & Suites located right outside of downtown Columbus, in the heart of the Ohio State University! This is an upscale luxurious hotel with every amenity you can think of. We offer a free extended hot breakfast as well. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Columbus University Area - Osu
- Holiday Inn Express Hotel & Suites Columbus University Area - OSU Ohio