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Reviews (336)
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Reviewed March 17, 2017

This was a last minute stop. We had no reservations. This was our 3rd Holiday Inn that we had stayed at during our travels in a week. It was by far the best one we stayed at. Staff was wonderful, and took care of our needs. Made sure that we were booked under our IHG membership. It was very clean. We only stayed one night, but will sure to book this hotel again on our next trip. Room was large and did not feel cramped at all.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TAT198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded March 23, 2017

Dear TAT198,

Thank you for taking the time to write a review of our hotel. We are thrilled that you enjoyed your stay with us, and it is true that our staff are the best in Columbus, Ohio. We look forward to your next trip!

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Reviewed March 11, 2017

We went to the area for a Blue Jackets game on my 13th birthday, when we came here, our reservation said to check in at 3:00, we requested the early check in, and when we came at 1:00 they let us check in early, we then were given keys to room 701 and a Wi-Fi password, we went up to our room for a minute and then went to the pool, the pool area is really nice, when we were at check-in, the front desk attendant gave us wristbands because the pool is really nice, when we were at the pool, I went in the lap lanes, which are a little deep, there is also a water basketball area and a hot tub in the pool area, we then went back to our room and found out that if you forget a toiletry item, they will give you a new one for free, and when my dad forgot his comb, I was able to get a replacement at the front desk, later we went to the Blue Jackets game and we had a good time, and when we came back to the hotel we went to bed, the beds are nice, soft, and comfy, In the morning when we woke up, we went down to the breakfast area which had a lot of delicious food for free. There was pancakes, sausage, eggs, bread, coffee, juice, and much more, later we checked out of the hotel, which was just as easy as checking in. There is a McDonald's and a Tim Hortons nearby. This hotel is also close to Polaris Fashion Place.

Room Tip: all rooms are nice and big
  • Stayed: March 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded March 13, 2017

Dear Aaron H,

Thank you for writing a review of our hotel. We are thrilled that you enjoyed your stay, and were able to enjoy the hockey game for your birthday. Thank you again for being our guest, and we look forward to celebrating your 14th birthday with you!

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Reviewed February 20, 2017

Under features on their website - the last photo shows a big purple slide in the left of the picture. This is not there! Wouldn't have been an issue had I not seen the photo and told my son. The water is a bit on the chilly side and they ran low/out of towels in the pool area somewhat often.

That being said: The pool is great for about ages 8 and under - better suited for the younger ones - but the bigger ones can still have fun. The older ones tend to stay in the 'swimming' lanes - so they aren't running over the smaller ones. The basketball in the pool was a hit. Then there were a few splash areas - buckets filling/dumping and a mushroom spraying down.

Checking in and out was easy, front desk friendly and professional. The hotel itself is clean and well maintained. The room had everything we needed - Keurig coffee maker, microwave, refrigerator. We stayed in a King room on the 7th floor - bed was super comfortable. Our room was just across from housekeeping - which worried me - but we didn't hear a thing! Shower was nice (low on pressure though). The heat/air conditioning was a bit odd - the sign on the unit said it is controlled by the wall. I couldn't quite figure it out - so set both of them the same and that seemed to work.

Breakfast was typical hotel breakfast. They seem to try to have some healthy options (bran muffins, under ripe banana's, whole apples, oatmeal) - just not my cup of healthy. There is also hot food - biscuits and gravy, sausage, scrambled eggs (with WAY too much salt!). There is also some machine that makes pancakes. Cinnamon rolls are good - be sure to try one. Juices, coffee, etc.

Location is close to many things - Dave and Busters (there are two in Columbus), and dining. We went to the zoo from the hotel and the drive wasn't too bad (about 20 minutes or so. It is just off the highway - so easy to get in and out.

Overall - good stay. We would stay again.

  • Stayed: February 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded February 23, 2017

Dear Laura,

Thank you for your review of our hotel. I apologize that there was confusion regarding our large slide, it was removed for guest safety, and new pictures have not yet been approved for the website. We are glad that you enjoyed our other pool amenities, they are certainly a treat for children of all ages. I have passed your comment on to the rest of the staff so we can work on the few things you pointed out regarding water pressure, PTAC unit, and breakfast. Thank you again for taking the time to review us, and we look forward to hosting you again soon.

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Reviewed February 5, 2017

Very nice pool area and the rooms were very nice.. We liked how they actually had color in the rooms instead of just being bland.. Will definitely stay there for our next visit which is very often.... Thank you for the great stay!!!

Room Tip: By the elevator is always good...
  • Stayed: December 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Jeremiah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded February 13, 2017

Dear Jeremiah W,

Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay with us, and look forward to your next visit!

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Reviewed February 3, 2017 via mobile

Very clean and pristine hotel. Great location. Comfortable bed, good rates. Loved the Jacuzzi. Decor was updated and pretty. Would definitely stay again. Manager was very nice. Pool and exercise room were very nice.

Stayed: February 2017, travelled as a couple
1  Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded February 13, 2017

Dear Kelly M,

Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us, and look forward to hosting you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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