The worst hotel I've ever stayed.From the receptionist to the hotel boy,nobody know the minimum courtesy to talk to their guest. No professionalism ,rude and they are just greedy for their tips.Very very poor room service, pathetic food. a complete ruined hotel. The best hotel to suggest to your worst enemy , they'll surely spoil his holiday... 100% guaranteed. Though, ironically, few of my colleagues suggested me this hotel.
During booking they promised me a sea-facing room . After arrival at Puri, I went to the hotel. The front-desk manager told me the room is vacant but I've to wait as the cleaning work is going on. I've waited in the lounge with all my luggage for half an hour, and during that time, that man completely ignore my presence. When, I told him, I rather going to another hotel as there ape plenty of hotels in the same row with the similar cost, that man called a hotel-boy to show me the room. First he showed a 6-bedded dormitory for two of us!!! It's at the down floor, just attached to the reception, suffocating. The room was offcourse sea facing but you can't see it due to the hotel's boundary-wall. As I refused to stay there, and forced to go to another hotel, he show me one sea-facing room ,which is actually side facing ,from where you can hardly see a little portion of sea-beach through the gaps between other hotels and shops. I decided to left the hotel, then that front-desk man requested me to stay at this room for that day only and also promised he'll provide a sea-facing room on the very next day and at the early morning. I believed on his fake promise and as I was very tired too, we decided to stay their for that day. the room was just horrible to stay.Old and dirty, bed-sheet was dirty. toilet is a real hell. even the room doesn't have a three-pin socket connection to charge your mobile phone or fix the mosquito-repealer at night .The curtains are transparent .Later I found that, actually It's attached to the staff-quarter. On the next morning, I asked the front office man to provide me the sea-facing room, as he promised. He told me to contact at 12 o'clock. as some guests are leaving then. Accordingly again I went there at afternoon, but again he the same story repeated , 'come on evening'. It was really frustrating when evening too, they couldn't provide me any such room.It was clear that I've to adjust with the room,provided by them . I was also adjust to avoid the whole course of searching and shifting to another hotel again, at the mid of our tour.
I stayed there for four days, and nobody come to my room to change the bed-sheet or towel. every time I've to call them for the replacement.The sweeper appeared on the last day to ask for his Tips.Every time I order the meal, they'll send different boys to my room, and before we left the hotel, 5-6 hotel boys came together to my room for their individual tips.
One of my friend supposed to call me, it was a real urgency and my mobile was out of order. So accordingly I gave the prior intimation to the front desk to inform me as my room didn't have a telephone too. But when he called, the front-desk give him my room's telephone number, which actually doesn't exist!! Being failed to contact me on that number ,he again called to the front desk and they informed him that, I've left the hotel few hours back...though I was very much there,in my room and waiting for his call !!! They even didn't bother to inform me on the next morning when we met them.
Even, if they offer you a taxi service for sight-seeing or other purpose,please don't avail that. You can get same in far far cheaper rate from the taxi stand, just infront of the hotel's main gate.
Therefore my personal request is never ever stay at this hotel. It's no doubt the worst hotel in Puri.Find another at the same or less price at the same location.Please don't ruin your holiday as we did.
- Official Description (provided by the hotel):
- Excellent location on the Puri sea beach, with most of the rooms having a private balcony facing the sea and provides a perfect visual treat of the Puri beach. You can watch & play on the beach to your satisfaction. We have Deluxe A/C and Non A/C rooms with Facilities like Multi-cuisine restaurant, Automatic lifts, Car parking space, Music channel in every room, Cable TV, Safe deposit locker, Railway & Air ticket confirmation, Doctor chamber, Telephone, Travel Desk, Tour bookings etc. We are the most economical bundled up with all comforts of modern day hospitality industry. Being a heritage hotel, we understand the meaning of hospitality and treat you optimum to make you feel at home. Check out time 24 hours. Children below 8 years will not be charged. Free transportation from Puri Railway station to hotel & back. ... more less