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All reviews swimming pool private beach executive room huge property welcome drink main beach memorable stay maintained property food quality is good sea view bay of bengal special thanks nice property manager mr front office booked rooms comfortable stay
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Reviewed 4 weeks ago

Room is very poorly maintained , hot water facility is not working, water is leaking from the AC all the time, Not worth for the money .The same price i can get a good hotels in puri. The reason i bked this htel is because i got some discount on line. But u cannot giev a very poor room t the customer. I felt like i have cheated at the hotel .But the only goood thing here is fod was awesome.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank MuthuK14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charpuri, Guest Relations Manager at The Chariot Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. Muthu,

Greetings from The Chariot Resort & Spa, Puri !!

Kindly accept our apology for the dissatisfaction and inconvenience caused to you.

We have taken your feedback seriously with the concerned departments for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in the respective areas so as to let our valued guests have a pleasant experience and always maintain confidence in the services of our hotel.

Please write to us me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

Thanks and Regards.
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel is good ....interior is good ...food was good...but the location wasn’t good....it is towards the lighthouse, very secluded n unsafe hence the phone n Internet connectivity is poor ...you should not step out at night that area is dark n surrounded by open lands n trees very risky for tourist...the roads leading to the hotel is bad...the place is not developed fully...the ac in our room was barely working n there were no fans...in spite of complaining they couldn’t do much ...I am not coming here again for sure...I would give a 2 or 3 out of 5.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Trek34032058604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charpuri, Guest Relations Manager at The Chariot Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Dr. Rajan,

Greetings from The Chariot Resort & Spa, Puri !!

Kindly accept our apology for the dissatisfaction and inconvenience caused to you.

We have taken your feedback seriously with the concerned departments for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in the respective areas so as to let our valued guests have a pleasant experience and always maintain confidence in the services of our hotel.

Please write to us me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

Thanks and Regards.
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Booked for two nights.Location is at far end but have sea view rooms which is a good thing.But the moment you step in you will smell terrible.All the places be it lobby or rooms need urgent renovation.Elevator is slow and on thankfully last day it stopped working, had to use stairs.The carpet in the elevator is dirty and smelly.The rooms are big had sea view but the furniture is broken, very old mattress,nasty smell.Has balcony! but one can't use it as it has bird droppings all over it and not cleaned.Outside - Good car parking space but the lawn is ill-maintained.Buffet breakfast has only few items.But the staffs are good trying to do good with whatever provided by hotel management.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank VishwaroopS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charpuri, Guest Relations Manager at The Chariot Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. Viswaroop,

Greetings from The Chariot Resort & Spa, Puri !!

Kindly accept our apology for the dissatisfaction and inconvenience caused to you.

We have taken your feedback seriously with the concerned departments for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in the respective areas so as to let our valued guests have a pleasant experience and always maintain confidence in the services of our hotel.

Please write to us me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

Thanks and Regards.
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Wonderful propertty... beautiful atmosphere..
Service is too good and very polite behaiviour by staffs. Specially the receiption staffs and guest relationship staffs.
The best hotel in Puri as per my views.

excellent place for holidays

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Excursion19866974956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charpuri, Guest Relations Manager at The Chariot Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Sir,

Thank you for giving valuable positive comment and choosing the Chariot Resort & Spa your stay during Puri Visit. Commitment to service and guest satisfaction is our main concern. It is such a delight to know that you were impressed with our service delivery ,hotel surrounding,food ,spa,pool and beach view from hotel .

Please write to me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you. We hope to have the pleasure of welcoming you back many more times.

Warm Regards,
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2018 via mobile

Very good property for staying and also food is very well prepared.I found a very well organised hospitality service in this hotel..And I like to visit again to this property..I liked to thank the staff for their hospitality and support..

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Camper66391852740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charpuri, Guest Relations Manager at The Chariot Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Sir,

Thank you for giving valuable positive comment and choosing the Chariot Resort & Spa your stay during Puri Visit. Commitment to service and guest satisfaction is our main concern. It is such a delight to know that you were impressed with our service delivery ,hotel surrounding,food ,spa,pool and beach view from hotel .

Please write to me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you. We hope to have the pleasure of welcoming you back many more times.

Warm Regards,
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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