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pam h

Disappointing

Review of The Lawns Rooms
3.0 of 5 bubblesReviewed Mar 6, 2022
Stayed here for three nights as part of a group. Our booking had been made some time ago so our check-in should not have been a surprise. Process somewhat chaotic, enhanced only by the sullenness of one of the staff allocated to show us to our rooms when she refused to finish the process and someone else had to take over! Lovely room with fresh linen and towels, lots of space and clean ensuite bathroom. Food lovely and nicely presented but dinner menu didn't change on nights two and three so many of the group resorted to having just a main course, or a starter, or a starter and a dessert, rather than the three course meal on offer, despite the discussion about menu choices which had pre-ceded and continued during our visit. Accompanying wine expensive, resulting in many of the group reducing their intake! Good choices at breakfast. Staff interaction varied from the sullen (above) or rude, to the friendly, helpful and pleasant. Difficult to know who was doing who the favour some of the time.
Date of stay: February 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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    All reviews overlooking the garden small hotel shower head booked a table a great place to stay no hesitation in recommending full english warm welcome mini fridge town centre following morning stayed for two nights enjoyable stay menu mitch bath norfolk
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    19 - 24 of 380 reviews
    Reviewed February 13, 2022 via mobile

    This hotel is excellent. Room was superb, very comfortable, freshly decorated. I really recommend the food in the restaurant, amazing quality and good value for money. Lovely breakfast too. Helpful and friendly staff. We will definitely stay here again.

    Date of stay: February 2022
    Trip type: Travelled as a couple
    Thank EllenH608
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed January 16, 2022

    We stayed overnight on our recent visit to Thurlsford, and were very impressed with the service from all the staff, our room was first class and the food was fantastic, all served piping hot and plentiful.
    Our breakfast has to rank with the best I have had, you must try the full English.
    Holt is a beautiful small town to explore with lots of quant little shops.
    Thank you again for your great service.
    Nick. York

    Date of stay: December 2021
      • Value
      • Rooms
      • Service
    Thank Strensall1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed January 13, 2022 via mobile

    Arrived 18.30 to find the kitchen closed, booked in to be told bar was closing at 9pm. The 1st room was smelling like a chipshop, 2nd room was OK bed was poor and uncomfortable. Total waste if my time and money, strangely they wanted a review which i did but it never appeared so wouldn't trust them or what the reviews say on the lawns site. I have had no apology or even refund

    Date of stay: January 2022
    Trip type: Travelled as a couple
    Thank djp22q
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    steve williams, General Manager at The Lawns Rooms, responded to this reviewResponded January 16, 2022

    Djp22Q thank you for giving your feed back would you be able to email us directly so I have a chance to understand when you stay and the details of what went wrong info@lawnshotel.co.uk. My name is Mitch Payne I'm the General Manager and would like a chance to solve the issues you had so we can improve

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed January 8, 2022 via mobile

    Booked a table for 2 for dinner. Food & service exceptional. King prawns to start & beef brisket. Both absolutely delicious. Service amazing. Just such a lovely warm feeling about the place. Background music good too! It was busy but not overly so.

    Date of stay: January 2022
    Trip type: Travelled as a couple
    Thank 17EmmaH
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed December 23, 2021 via mobile

    Perfect hotel choice for a wedding at nearby Voewood. Based in the centre of Holt - free car parking. Very friendly welcome from Mitch. Room was clean and tidy and very warm. Nice and quiet during the night. Really nice breakfast served between 8-10am. Good price for an excellent location.

    Date of stay: December 2021
    Trip type: Travelled as a couple
    Thank TheFs_11111
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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