We are local and are aware that the service at the Cooden Beach Hotel can be slow but today was a step too far! Firstly let me say the bar person that served us was extremely polite but somewhat embarassed that he was left with an impossible task of preparing and serving coffee, serving drinks, waiting and clearing tables and dealing with complaints. (earned his tip twice over)
We entertained our daughter and grandaughter to a bar snack which was doomed from the start. Firstly we waited over 12 minutes for someone to appear behind the bar and he had 3 people to serve before us, well this soon reduced to 2 as one gentleman got tired of waiting and walked out. Finally we ordered 3 rounds of sandwiches, chips, a Panini and drinks and paid. The sandwiches and chips arrived but not the Panini and after 2 trips to the bar it finally arrived but not before everyone else had eaten. The bar person apologised and admitted the kitchen had forgotten the Panini despite our previous reminder and whilst all this was happening we witnessed virtually everyone else asking for either their order or trying to find a member of staff. I'm afraid this was all too reminiscent of Faulty Towers and if you do decide to try it out, imagine John Cleese is somewhere behind the scenes and your visit may become an amusing farce! Such a shame because the building is in such an ideal setting being right on the beach.
The problems besetting this establishment rest firmly with the management who are putting profit and budgetry controls before their customers and certainly forgetting the wellbeing of their staff.
We shall return with friends to see if things can possibly get worse??
- Official Description (provided by the hotel):
- Built in 1928 the Hotel is a building of character which has undergone several changes of ownership in its time. The beginning of 2005 was the year the current owner took over the hotel and refurbished at that time also adding a beautiful beachside terrace to enjoy refreshments overlooking the sea and stunning sunsets over the Sussex Downs. The Hotel continues with an upgrade plan throughout all areas. The Beachside Restaurant with its sea view, Traditional English Menu and Sunday Carvery also The Cooden Tavern is a Bistro style eatery to cater for all guest requirements as well as a bar and lounge. For those who would like to relax with a swim the Leisure Club with heated pool, sauna, spa, steam room and gym is available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity.ca, TripOnline SA and HotelQuickly so you can book your The Cooden Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Cooden Beach