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“What a shame”

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The Cooden Beach Hotel
Ranked #1 of 2 Hotels in Bexhill-on-Sea
Certificate of Excellence
Bexhill-on-Sea, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“What a shame”
Reviewed 21 March 2012

We are local and are aware that the service at the Cooden Beach Hotel can be slow but today was a step too far! Firstly let me say the bar person that served us was extremely polite but somewhat embarassed that he was left with an impossible task of preparing and serving coffee, serving drinks, waiting and clearing tables and dealing with complaints. (earned his tip twice over)
We entertained our daughter and grandaughter to a bar snack which was doomed from the start. Firstly we waited over 12 minutes for someone to appear behind the bar and he had 3 people to serve before us, well this soon reduced to 2 as one gentleman got tired of waiting and walked out. Finally we ordered 3 rounds of sandwiches, chips, a Panini and drinks and paid. The sandwiches and chips arrived but not the Panini and after 2 trips to the bar it finally arrived but not before everyone else had eaten. The bar person apologised and admitted the kitchen had forgotten the Panini despite our previous reminder and whilst all this was happening we witnessed virtually everyone else asking for either their order or trying to find a member of staff. I'm afraid this was all too reminiscent of Faulty Towers and if you do decide to try it out, imagine John Cleese is somewhere behind the scenes and your visit may become an amusing farce! Such a shame because the building is in such an ideal setting being right on the beach.
The problems besetting this establishment rest firmly with the management who are putting profit and budgetry controls before their customers and certainly forgetting the wellbeing of their staff.
We shall return with friends to see if things can possibly get worse??

  • Stayed March 2012, travelled with family
    • Value
    • Service
Helpful?
5 Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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853 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Brighton, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 March 2012

I stay here loads and generally it's ok. The staff vary in skills and abilities but are generally keen to please.
Bar staff are often 'missing in action' and the whole place needs to be updated to a 2012 look - especially the bedrooms .
B.Fast is excellent value for money if on the BB rate - don't pay separately.
Excellent sea views from restaurant and terrace bar is great in the Summer.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunlovverjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biddulph, United Kingdom
Level Contributor
248 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 4 March 2012

Ate here last summer whilst holidaying in Bexhill. The food was hot and tasty and the atmosphere lively and friendly. Not somewhere you would go for an a la carte type meal but absolutely fine for a casual bar meal. The night we visited they had entertainment on which just added to the enjoyment.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Relaxed33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferndown, United Kingdom
Level Contributor
221 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 17 February 2012

We booked a one night DBB for 3 of us. On arrival, check in was organised chaos with a receptionist who didnt appear to know what she was doing. The room was reasonable but a bit dated. As we were here to celebrate a special event, we went to the bar and waited and waited for someone to serve us, it too one of our party to actively go and find a member of staff to serve.As we were due to meet friend in Bexhill we asked the receptionist to book us a taxi, she couldnt find any numbers ( we were rescued by a patron in the bar ( hardly the standard of service from a hotel such as this) Dinner was ok, though the attitude of a blonde haired "waitress" left a let to be desired ( it was like we were a nuisance to her) so we tried to avoid catching here when we needed something.
When we retired to bed, the room was cold and the beds uncomfortable!!
We went down to breakfast and were greeted by the blonde haired "waitress", we made several very simple requests and NOT one went right. We went to check out to be faced with the same receptionist who had checked us in the previous day and she confirmed our thought of her not knowing what she was doing.
We have known the hotel for many years ( having lived locally) but can honestly say we will think VERY long and hard before returning

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank t1gerly12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bourne, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 February 2012

Booked a special deal for £40 for one night, single room OK with a comfortable bed, decor is in need of improvement due to being a little dated & worn, returned to hotel after midnight to find all entrances locked & had to wait outside in the cold until the night reception opened the door.
However things improved at breakfast time, served by a very helpful and friendly waitress with a wide choice of food available, the quality of the full English was excellent.
When it comes to staying in Bexhill there is not a lot of choice regards Hotels, you could do a lot worse than stay here !

Room Tip: Preferably get a room in the new block.
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toms0157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 January 2012

Thank you Cooden Beach for such a memorable New Years Eve. The room was lovely, spacious, warm, well equipped, beautifully decorated.

The food was excellent - freshly prepared - absolutely delicious.

Staff friendly and efficient.

Wouldn't hesitate to recommend.

Room Tip: ask for sea view
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 November 2011

We stayed for 3 nights DBB 2 adults and one 9 year old.
the location is excellent and very special to be able to walk out if the hotel directly onto the beach. Its in a quiet area which is a gain a bonus with a railway staion next door if you want to leave the car in the carpark.
Reception staff were rather cold and officious, which is a shame as they create your first impression, all other staff were very helpful and very friendly.
The restaurant was good , food ok, good breakfast with sea views.
The main let down was the shabbiness of the corridors and parts of the rooms, redecorating would transform them. I would stay again

Room Tip: ensure you ask for a seaview.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cooden Beach Hotel

Property: The Cooden Beach Hotel
Address: Cooden Sea Road, Bexhill-on-Sea TN39 4TT, England (Formerly Jarvis Cooden Beach)
Region: United Kingdom > England > East Sussex > Bexhill-on-Sea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bexhill-on-Sea
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Cooden Beach Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Built in 1928 the Hotel is a building of character which has undergone several changes of ownership in its time. The beginning of 2005 was the year the current owner took over the hotel and refurbished at that time also adding a beautiful beachside terrace to enjoy refreshments overlooking the sea and stunning sunsets over the Sussex Downs. The Hotel continues with an upgrade plan throughout all areas. The Beachside Restaurant with its sea view, Traditional English Menu and Sunday Carvery also The Cooden Tavern is a Bistro style eatery to cater for all guest requirements as well as a bar and lounge. For those who would like to relax with a swim the Leisure Club with heated pool, sauna, spa, steam room and gym is available. ... more   less 
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Also Known As:
Hotel Cooden Beach

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