We visited your restaurant in Braintree a couple of days ago, took our 2 young children.
The food was great, reasonable prices but the service was so slow, it is not a good expeeience when you have 2 hungry children who were getting bored and frustrated as everything just took so long, no staff checking to see if people needed anything, it took an age for them to collect plates and get puddings to us. We gave up waiting to pay the bill, preferring not to wait any longer after 20 minutes we walked up to the counter to pay..
I know this is a new restaurant but more customer attention is needed, it's a shame as we enjoyed the food just not the experience which was a little treat with the children.
Rather than put a review straight up we emailed them to raise the complaint but nobody bothered to reply.
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