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“Great Base for large family or friends”
other travellers have booked this property

Review of Spring Cottage

Spring Cottage - front of house
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Spring Cottage - front of house
Front of House from the side Lounge
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Very good
42 reviews
Spring Cottage - front of house
Front of House from the side
Lounge
Dining Room
Double Bedroom 2
Double Bedroom 1
Double Bedroom 4
Bedroom 5 - Bunk Beds
Double Bedroom 3
Hallway and stairs (before gate was fitted)
Floor Plan
Bathroom
Games room
Conservatory from the back
Bolton's Bench - 5 minutes walk
Baby New Forest Pony
New Forest Ponies
Spacious Lounge
Local Playground
Paulton's Park Theme Park - home to Peppa Pig world
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Overview
Cottage -
5 Bedrooms, 2 Bathrooms, Sleeps 10
Lyndhurst, New Forest, Hampshire, England

Reviews from our community

Very good - based on 42 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
babyroo33
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice big house. But dirty and unkempt.”
Reviewed August 20, 2015 for a stay in July 2015
3
people found this review helpful

i arrived at the property with my partner and two children at 3pm.
We got the keys and managed to unlock the top lock but could not unlock the bottom that was on the door knob. We jiggled it, pushed it, pulled it, basically did everything we could to try and get it open but to no avail. After an hour we had a Tesco delivery turn up (obviously we thought we'd be in the property by then) and even the two delivery drivers couldn't open the door. My two children were tired, hungry and bored. Eventually after the rest of the party arrived my step father managed to get the door open. Believe me Sharon, it wasn't just 'a jiggle' we had to slide a piece of a road atlas down the side to unlock it from where it had been locked from the inside. Which by the way WAS NOT US seeing as we had just arrived and straight away couldn't get in!
The house was lovely and big and had things like stair gates, booster seats and a toy box which I thought was a nice touch.
However it was absolutely filthy. I'm a professional cleaner and was disgusted by the sticky surfaces, dirty sponge and dishcloth, mucky floor and dust/debris behind the chairs. The house needs some tlc, and I wouldn't have minded it looking a bit scruffy if it was clean!
The bedroom downstairs had old water marks on the ceiling and half way through the week we noticed water coming down from the walls. After finally getting hold of Sharon she arranged for her handyman to come the following day. Apparently it's now fixed but its funny how this man admitted to having to get a locksmith out on numerous occasions because of the front door that you just have to 'jiggle'.
Overall I wouldn't recommend this property to anybody. It's cheaper than others in the area because it is run down and unclean. The owner is extremely hard to get hold of and judging by her comment on here, rude too. When faced with pictures of our stay and after listening to our complaints Sharon promised a refund and was apologetic. She said she would sell the house when my mother kept sending her pictures of the wall leaking and the overgrown garden. Now though she has not been in touch with any of us and there has been no refund or further apology. All we have had is a condescending comment on here after my mum wrote her review.
Do not stay in this house if after a tiring but fun day you want to relax in a clean environment, with working lights, non damp rooms and a tidy garden! You will not get that at spring cottage!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: size and layout
Liked least: cleanliness. Rude and disinterested owner.
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teejay195...
Bury St Edmunds, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Unfactual”
Reviewed August 16, 2015 for a stay in July 2015
2
people found this review helpful

Took the landlady a month to reply on TripAdvisor after our stay.....needless to say WE DIDN'T LOCK OURSELVES OUT AS WE COULDN'T GAIN ENTRY UPON ARRIVAL!!!
Yes a lovely spring cottage once we'd cleaned it all up..... 12 bags of rubbish,uncleaned house & I re-labelled mismatched keys & left the house & garden tidier than we found it! The big damp stain on the bedroom ceiling that was there when we arrived & leaked later in our stay? What happened to a thank you from sharon or the refund that was promised to my partner? Just don't take our word for it...maybe the pictures we took & whattsapped to the landlady and she didn't want to see after the first five will tell a different but truer story!
Yes spring cottage is a good size,good location & cheaper than other rentals nearby ....which if we ever return to the new forest we will endeavour to stay elsewhere

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Nov 2015
To future guests, please read more recent reviews. The house is beautiful. This lady and party need to chill out and relax a little :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
megsie558
Akbuk, Turkey
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great potential......................”
Reviewed August 15, 2015 for a stay in August 2015
2
people found this review helpful

The house was easily large enough for our family, 7 adults and 3 young children. The lounge was a little small but as we only spent the evenings in there when the little ones were in bed not too bad. It is a small walk into the town where there are many cafes, several pubs and a variety of shops. Budgens is expensive but OK for emergencies. A short drive and you can be in the forest proper with ponies, donkeys and cows. But..........I think maybe the owner ought to visit un announced when the person paid to clean is there or has just been. This is not a place for arachnophobes... luckily some of our party arrived earlier and removed all the daddy long legs spiders they could see but every day more were removed. I appreciate spiders are part of being in the country side but the cobwebs were everywhere and had been for some time. We needed to change the bed linen and the back of the linen cupboard had a very thick and black cobweb indeed. Every room was festooned when we first arrived. The downstairs loo had something on the wall which looked like a child had run a pooey finger down the tiles. We moved the toybox out into the conservatory and the floor underneath had not seen a vacuum for too long. The windows really do need to be cleaned too. The house is situated on the very busy one way system which is stop start busy all day and constantly moving traffic through the night. There is a huge drain cover right outside the house which as cars and lorries hit at speed during the night, do so with a bang so sleeping with the windows open is difficult. If you can sleep with the windows closed though you would be OK. The garden could do with a gate between the garage and the house; we had to build a barricade to keep the children in. We could not shut the carport doors due to cars parked on the driveway. The trees need cutting back to allow the garden to be used more. There was no toilet roll as promised...a small detail which had we not bought our own could have been difficult. It is a lovely house let down by the traffic and general lack of cleanliness. I would also recommend that the owner make themselves more contactable too as we had to chase them up several times, only getting an answer the during week before we went. Or use an agent. I have marked the 'yes' to recommend to a friend but that is not accurate. I would but with a cautionary note.

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The locality is great; close to the forest, Poole, Southampton so many paces to visit.
Liked least: Cobwebs, un vacuumed areas, dirty windows, no loo roll.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B
Sandy, Beds
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Base for large family or friends”
Reviewed August 4, 2015 for a stay in July 2015

We had a very pleasant stay at Spring Cottage with our children and grandchildren. The area is excellent for its situation in the middle of the New Forest. The Cottage is as described. The rooms are a decent size. The master bedroom with ensuite is huge; likewise the bed. The kitchen is well stocked and, again, is large. However, the sitting room is a little small to accommodate 10 people but there is an adjoining games room/conservatory which helps. The dining room is large enough and has a high chair. Unfortunately, none of the bathrooms/toilets had a decent lock which meant a lot of singing
The games room was well used by the youngsters with pool (missing 2 balls though), table football, air hockey.
The driveway is on a main one way system and can be a little hairy exiting especially when there isn't a queue as some drivers go too fast! We were there when the New Forest Show was on so it was much busier than usual.
We would be happy to stay there again.
BTW: the entrance is a little hidden. When you reach Shrubbs Hill Gardens it is the next drive a mere 50 feet. Be aware!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The good size of the cottage
Liked least: Busy road at times, mainly due to show
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deliadell...
Bury St Edmunds, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Functional but lacking upkeep and tlc”
Reviewed July 19, 2015 for a stay in July 2015
2
people found this review helpful

We arrived at the cottage at 5.30pm already knowing we could not gain entry as the other parties got there sooner. They had been there for over 2 hours trying the lock to no avail. There were 3 children in the party aged 6,5, and 2 who were needing the loo and rest after the journey. When we got there and all had been unable to contact the owner since 3 0'clock we called a local locksmith who quoted nearly £200 assuming he could get in. By now this was out of hours and weekend! Finally my partner managed to jiggle with the front door, one key worked but he confirmed the 2nd lock did not work with the key and was locked from the inside.There was a patio door key but a key was left on the inside, the back door was bolted inside and the brass privacy lock, like the front door, was locked inside too. We rapidly phoned the locksmith back and cancelled.
Once inside the property we found it grubby and unkempt. The beds were made but the carpets were clearly not vacuumed, the dining room had food and fingerprints all over the table, mats and chairs. The kitchen floor was black so we mopped but found it to be the dirtiest mop ever, probably never changed the head. Bathrooms not particularly clean. All hands on deck, big clean throughout made the place feel and look cleaner and fresher. The children were unable to play in the garden as there are a number of large and dead/dying trees there and the grass and pathway covered in dead rubber tree leaves and pine needles. We cleared this during the stay. The garden furniture had obviously been left out for ever, one chair broken, no sign of barbecue mentioned. Washing line a nice touch but no dry as too overgrown all round. A prop would be useful and it hangs very low.
We found 12 bags of stinking rubbish bags left in the carport, many had been split open by an animal?, plus 2 bags of bottles. Once again the boys cleared and tided all this, they discovered much of the rubbish was recyclable. Luckily the council refuse collect on Tuesday and took it all as we moved it to the end of the drive. We felt this was not just one weeks' rubbish and clearly had not been noticed by the cleaner who we are advised has a window of 5 hours to clean.
Many light fitting did not work, bulbs out, worst of all one exploded in the dining room shattering everywhere, the electrics need attending to. No outside lights working at all, pity any winter visitors.
We had a visit from the local council saying they had had a complaint about the state of the hedge overgrown on the pavement side. Also made parking difficult inside as brambles growing there too. We told him it was a holiday let, which he seemed to know, and gave him the owners phone and email number.
There is a toy box in the living room, not many work and we found a biscuit and a used hairbrush in there too.
Carpets throughout the house are stained. The conservatory carpet is particularly grubby with a light patch by the doors showing a considerable lighter cleaner carpet. Curtains have all been removed, holes filled above windows but not painted over. Difficult to darken the rooms for children sleeping. No bins or mirrors upstairs plus lack of power points. Our room had a bedside light which did not even plug in anywhere! Suspicious smells in the family bathroom, urine possibly as area is carpeted, shower screen not properly fixed and leaks when used. Living room sofa smells distinctly musty.
We then discovered that a stain on the ceiling in the downstairs bedroom had got larger, indeed water was dripping though the ceiling onto the bed below. This accounted for the damp smell in that room! Luckily I was able to contact the owner who sent plumbers out the next day (Friday). Curiouser and curiouser, when they arrived they knew about the door lock problem, had told the owner many times and had even had locksmiths in, but she denied any previous problems. We left them to it and not sure leak was fixed as they only disturbed sealing in top of cistern in en-suite.
Overall the property is in a sorry state of repair which is disappointing as I imagine when it was first rented it was probably very nice and many of the issues raised have been put in the visitor book, but have been ignored. When we left the house it was much cleaner than we found it. It is a shame as although it is on a main road which is mentioned, although the traffic is constant and often jammed around the one way it is spacious with a good layout and in a good location.
Lyndhurst is within walking distance with good local amenities, good tea rooms, takeways, pubs, a busy flourishing little town.
The owners guide needs updating (2102) to include safety tips and guidlines. There are stairgates neither fit the stairs.
This list goes on, toaster only worked one side, no locks on bathrooms/loos, no coat hooks in large hallway.
I am arranging to email the owner with an update as I did eventually speak with her and to send some of the photos taken which are on here too. She was aware of some of the problems encountered i.e. cleanliness, locks, leak but told her I felt there were a number of things that need addressing, including risk assessment, including fire, electricity and we will suggest that she is available on arrival day/time.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Large family house, good layout
Liked least: Upkeep
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Aug 2015
Wow! What an essay. This guest seemed to focus more on finding problems than having a fun holiday sadly. They locked themselves out of the house by locking the door from the inside - this has not happened before. As they said, a bit of jiggling and it was fine. I go to stay at the house regularly and this has never happened to me or my other guests. The rubbish was unfortunate and we do ask guests to leave the bins as tidy as possibly by bringing the recycling to the local recycling if possible before they leave. Rubbish is collected on Tuesday and unfortunately I cannot change that :(

The stair-gates do fit the stairs if fitted by those who know what they are doing - I have used them since my own daughter was a baby and they are very sturdy!

There was a very very small leak in the shower due to the silicon coming away from the tray - this has now been fixed and my wonderful handyman Adrian said the leak was very unlikely to have caused any significant dampness.

The house is checked yearly by a gas and electrical safety engineer - we change the light-bulbs when we can and we have a full overhaul of the house at the end of each summer season as thats our busiest time.

We LOVE Spring Cottage and we want our guests to love it too. We will do everything we can after this season to address the specific issues that this helpful guest raised!

Sharon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Reviewed June 30, 2015 for a stay in June 2015
1
person found this review helpful

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Milton Keynes, United Kingdom
Reviewed June 1, 2015 for a stay in May 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Adults2
Children0
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