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Reviewed May 8, 2004

Well, in some respects it is a superb hotel, the buildings are wonderful and the grounds superb, but... the staff, whilst friendly are very hit and miss.

The food tastes good, but one gets sick of absolutely everything being round, I have a feeling that the chef, whilst having good taste buds, has little visual artistic flair...

The bill was hopelessly wrong, but to be fair they sorted it out after I pointed it out to them.

My worst part of the stay though was due to the fact that we started our stay on saturday and the weekend was fine, it's family friendly but the children seemed quiet enough. We did however make the mistake of wanting to stay until Tuesday. Once the families had departed on Sunday, a corporate group appeared and took over every public room in the hotel, braying on mobiles and waving laptops. If (big if) we decide to go again, I'd certainly check whether they are going to be a hotel or a conference centre during the visit...

To have got their current AA rating, I think they must have recognised the inspector and upped their game because I'd have been lothe to give them even one star based on my stay.

4  Thank OnAir27462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2004

A very bizarre hotel. This 3 star only hotel has done well to feature in top hotel guides and rightly so. Room 20 is one of the best rooms we have ever stayed in, sizeable and full of character, bearing in mind we have stayed at and worked with many top character hotels. The restaurant decor and food is excellent. The grounds and other areas need sprucing up though and yes too many noisy children. Our 4 children were left at home!However, this hotel will forever stay 3 star until it grasps the concept of client service. Also it takes a lot for me to complain.The staff are very friendly but do not ask for coffee or breakfast. 1. Afternoon tea never appeared after 45 minutes waiting. 2.
After dinner coffee never appeared.3. Coffee and breakfast never appeared after 30 minutes waiting. Having asked for the coffee a second time, still no coffee after 10 minutes. No hotel is perfect but if there is a genuine complaint, you would expect it to be rectified with no fuss. The breakfast issue finally made me speak to the Deputy Manager, a very nice chap who states he used to work at Hanbury Manor, a favorite of ours incidentally. I tried to help him by stating that the young staff do not seem to be sure of what they are doing. Instead of getting our breakfast, I was then continually quizzed for my side of the story. Cue FAWLTY TOWERS for one of the most farcical scenes in the restaurant. The Deputy Manager, a younger looking Basil ironically enough with similar mannerisms, went backwards and forwards from our table to the kitchin trying to get both sides of the story. You could hear him talking to the waitress through the doors. Finally, he concluded that we had only been waiting since 9.30 instead of 9.10 because he believed the waitress and not us even though there were other guests present who could vouch for us. Strangely he would not consult them as we had requested, may be because they were laughing so much! In fairness to the young Basil, a good breakfast finally arrived and he did his best to ask if everything was now okay. I stated that minor faults are one thing, but not believing your guest is ridiculous and yet he mumbled sarcastically. Guess what? We cut short our stay.
Hey but who cares? They didn't. We spent our last night at the Royal Hotel, Ventnor. a very charming victorian 4 star hotel with excellent old fashioned service. We came away feeling that with regard to the Priory Bay Hotel, we had got lost in the Twilight Zone.But then we got home to a very apologetic message on our phone from the Deputy Manager asking us to call. Could it be that he remembered my wife is in the Corporate Hospitality business supplying many top hotels with large bookings? Surely not!!

12  Thank Curious30127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2004

Stayed in July 2001 - it can only have improved since then. It is a lovely property but staff in bar and dining room seemed to have had no training. Breakfast service was lamentable. No-one seemed to know how to make a martini cocktail; one bar tender made it with martini bianco; another produced a large tumbler full of ice cubes and half-half vodka and vermouth.

When I wrote to the owner to complain I never received a reply.

  • Stayed: July 2001
    • Value
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5  Thank UtterlyArt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 30, 2003

We stayed at the Priory Bay in July last year for a weekend for our wedding anniversary. First of all, it's a great hotel, a lovely old building and just a short walk downhill to the beach. Our room was enormous although it did have low beams which weren't quite high enough for my husband who is 6 foot 3 inches tall. There are 2 good restaurants - the main one is open all year and has excellent food. As it was summer, we were able to eat out on the terrace. The other restaurant is an open air terrace near the beach which does great fish, BBQ food etc, but I think that's only open in the summer.On the downside, the hotel has a number of self catering cottages, which were all extremely busy with large families. Consequently, the small pool area was a screaming mass of young kids. Also, the breakfasts were relly poor - at well into 3 figures for b&b per night, we expected more that tepid longlife orange juice and plastic thin sliced wholemeal or white bread for toast. All the self catering families seemed to come in for breakfast so the dining room was also a battle with small children everywhere.Having said that, we did enjoy the weekend, and the plus sides outweighed the downsides.

24  Thank fleet-resident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2014
Google Translation

Room Tip: Zimmer 3 ist besonders schön.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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