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SuperstarBJ
Isle of Wight, United Kingdom

Top Hotel great food fantastic staff

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
Stayed here for a couple of nights and it was great.

Spacious room with a fridge and safe nice big tv also a digital radio and a very good aircon unit to keep things cool in the heat.

Nice coffee pod machine with a choice of pods also tea bags and coffee bags and biscuits-

Nice comfy corner seat with foot rest and an office chair at desk and wooden seat in front of mirror-

Very nice soaps in bathroom
Hand soap
Shower gel and shampoo
Body location
These were lovely and used morning noon and night-
You can purchase them when you leave if you wish to take home -

You also get fluffy robes and slippers and night mask and pillow spray

Trouser press came in handy

Dinner was great a delicious Burger and a crunchy lamb starter -

The bed was super comfy

Breakfast was also delicious I recommend the eggs Benedict they were perfect you also get a help your self area with pastries bread cereal fruit etc

All the staff were helpful informative friendly and enthusiastic 10 out of 10

Nice décor though the hotel
A nice spa area with steam room sauna big jacuzzi and a pool-

Nice outdoor area to sit and have a drink if the weather is nice -

I could go on

A great experience from start to finish

Plenty of parking and pubs shops supermarkets within walking distance

10 out of 10
5 stars
Next time we are in the area this is where we will be staying .
Date of stay: August 2024
Room Tip: If you fancy a walk to a pub the park house pub is nice
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this review
Responded 1 week ago
Dear SuperstarBJ

Thank you very much for your feedback, we are delighted to hear you enjoyed your stay with us.

It is great to read that all aspects of your stay were 10 out of 10 or 5 stars. It is also great to see that you appreciated all the little details that we added including all the bathroom soaps, coffee machine and robes within your room.

We shall pass on regards to all members of our team for giving you a fantastic stay.

We look forward to welcoming you back again soon.

Kind regards

Luke Pidgeon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago via mobile

We had an amazing stay here, the hotel is stunning and the room was comfortable and well equipped. We stayed for two nights and had dinner on the first night which was lovely- generous portions. As it was a Thursday (special menu is Mon-Thurs) there was special 3 course meal for £27.95 which was really good value.
We went to the pool and spa which was great and not too busy when we were there. The next day we had an afternoon tea which was a range of sandwiches and cakes with a sausage roll slice and some scones accompanied by tea and a glass of Prosecco.
The breakfast is some buffet and some ordered- I had eggs Benedict day one and a Northern breakfast day two- both were gorgeous and there was a plentiful selection of cereal, fruit and pastries.
All the staff were incredible- very welcoming and friendly, would definitely recommend this hotel!

Date of stay: August 2024
Trip type: Travelled as a couple
Thank AmyCray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this reviewResponded 1 week ago

Dear AmyCray

Thank you for kind words about our hotel. It is wonderful that you had a amazing two night stay with us.

It is brilliant to see as well that throughout your stay the food was excellent. We shall make sure that the dinner and breakfast kitchen team get your regards.

It is also fantastic to read that our team were very welcoming and friendly throughout your stay. We strive to get the very best service so it is really gratifying to read comments such as this.

Thank you for the recommendation and we hope to see you again very soon.

Kind regards

Luke Pidgeon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2024 via mobile

Stopped off here en route to Birmingham. Impressive entrance and quick check in. The room was extremely well appointed with a large bath and shower. Completely silent at night. Plenty of parking. We had dinner and breakfast in the dining room and the food and service were outstanding. All the staff here work hard to help and are impressive. One I would definitely return to!

Room tip: There is plenty of free parking. Bar and restaurant great. I saw electric charging points for cars.
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Wander47957594730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this reviewResponded 1 week ago

Dear Wander47957594730

Thank you very much for your feedback, we are delighted to hear you enjoyed your stay with us. It is great to see that all aspects of your stay were as good as they can be while en route to Birmingham.

We shall pass on your regards to all our team but especially our kitchen and restaurant team for giving you an outstanding dinner and breakfast.

We look forward to welcoming you back again soon.

Kind regards

Luke Pidgeon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2024

Stayed here last week with my daughter, as a birthday treat for her. Excellent stay, everything was first class. Had a relaxing back massage and used the Jacuzzi.
Food excellent, friendly helpful staff. Accommodation was clean and comfortable.
Will definitely return!
Tip : book direct with the hotel, don't book through booking.com as I did, I didn't read the small print and ended up paying more than I should have, especially wasn't happy with having to pay 15 pounds per person to use the Spa! :/

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BusterandBluebell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this reviewResponded 1 week ago

Dear BusterandBluebell

Thank you for taking the time to give us your feedback following your recent stay with us. We are so pleased to read that you enjoyed your stay with us. It is fantastic to read that your daughter had a wonderful birthday with us and that everything throughout your stay was first class.

It is also wonderful to read that our team were friendly and helpful and that you had a relaxing back massage as well. We shall pass on your regards to the team

Thank you for you kind words and we do hope we will have the opportunity to welcome you back again soon.

Kind regards

Luke Pidgeon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2024 via mobile

My partner and I stayed at the wonderful Kettering Park Hotel as we were attending an ABBA Tribute Night. We had a fantastic stay and we received first class service from the friendly, welcoming staff. A special shoutout goes to Jake behind the Bar. Every time we visit he is amazing, Friendly and very attentive. He is a credit to the hotel. All the staff are amazing though. We had a great evening at the ABBA tribute and then a peaceful nights sleep. In the morning we enjoyed a fabulous breakfast which was served to us. No need to stand wait at a buffet. We thoroughly enjoyed our stay and we cannot wait until our next visit. We have booked for one of the Christmas Balls which I am sure will be a brilliant night. Thank you very much to all of the staff for giving us a fantastic stay.

Date of stay: August 2024
Trip type: Travelled as a couple
2  Thank Martella1964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this reviewResponded August 28, 2024

Dear Martella1964

Thank you for taking the time to write your kind words about the hotel. It is wonderful to read that you enjoyed out ABBA night and had a peaceful night sleep too.

It is wonderful to read your kind comments regarding our team and especially Jake. We shall make sure the whole team hears about your comments as we strive to ensure that everyone has a wonderful time at the hotel.

We look forward to welcoming you back at Christmas, where we are sure you will have a wonderful time at one of balls.

Kind regards

Luke Pidgeon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 25, 2024

Terrible room, noises most of the night from both sides and above. The bathroom is a JOKE.!!!.
The shower temperature was unable to be regulated, obviously broken, the cold tap fitting broke, but worse disgusting thing was you could hear next room having a pee lots during the night with a noisy flush.
Never visit this place again..!!!

Room tip: Take some good ear plugs with you as the room walls have no insulation and you can hear the people next door peeing !😡
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Incognito2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Pidgeon, Guest Services / Front Office at Kettering Park Hotel & Spa, responded to this reviewResponded August 28, 2024

Dear Mr Jagger (Incognito2222)

Thank you for taking the time to do your review.

In regards to the issues you have raised we would like to discuss them with you further.

If you could please contact me directly via email at lukepidgeon@ketteringparkhotel.co.uk we can then get this sorted.

Kind regards

Luke Pidgeon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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