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All reviews snow dome sausage drayton manor large shower hi express bowling alley beans the sofa bed great shower car park breakfast was included local attractions town centre retail park good size hot drinks the breakfast area
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Reviewed September 24, 2018

We were pleasantly surprised with the size of the room for the express hotel. The room was clean and well decorated. Only issues with the room were the bed was on wheels and kept moving away from the wall and the shower was blocked and the tray filled up with water very quickly. Breakfast had a good selection and was served until 10:30 which was a good time. We really enjoyed our stay. The hotel has a great location, near to both the town and the super stores as well as plenty of facilities nearby with the snowdome, cinema and bowling. We used the snowdome during our stay and the hotel shares a car park with the facility. My biggest issue from the stay was the lack of friendliness of the staff. The girl who checked us in was not rude, but she did not once smile at us nor did she wish us a pleasant stay, neither of which are a hardship in this line of work. The lack of friendliness theme continued over the weekend with bar/reception staff. My partner said that the only staff who smiled at him were the night porters when he popped down for a drink on Saturday night. When we checked out on Sunday we handed in our key and provided our room number on request. The girl working that morning put whatever info into the computer and without even turning back to us advised "that's fine". She couldn't even ask us if we had enjoyed our stay. We had enjoyed our stay but these small changes would have made such a difference. I told her we had very much enjoyed our stay, thank you for asking! It had at this stage become a bit of a running joke between us about how miserable the staff seemed. Will stay again due to the proximity to the snowdome but will have significantly lower expectations for any friendly encounters with the staff there.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank michelleblythe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMTamworth, Manager at Holiday Inn Express Tamworth, responded to this reviewResponded October 3, 2018

Dear Guest,

Thank you for leaving us your feedback.

We are pleased you really enjoyed your stay here.

Thank you for such amazing comments about the hotel, i will be sure to pass these comments on.

With regards to the staff, i am really sorry about this, this is not normally what our staff are like.
I will be investigating into this as to why my staff was not smiling.

Again so sorry and we hope to see you again soon.

Kind Regards

Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2018 via mobile

Due to a problem with a train journey from London to Bolton I needed to make a unscheduled stop over at the holiday inn Tamworth.
I found the staff helpful and friendly , the room was spotless the bed very comfy , powerful shower with shaving accessories on offer by calling housekeeping.
Breakfast served was of a good standard with a good variety.

Stayed: September 2018, travelled solo
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMTamworth, reception at Holiday Inn Express Tamworth, responded to this reviewResponded September 25, 2018

Dear David,

Thank you for leaving us some good feedback about the staff here and our comfy cosy bedrooms

Thank you for choosing Holiday Inn Express Tamworth.

I will be sure to pass these comments on to rest of team.

Kind Regards

Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2018 via mobile

We only stayed for one night but we are sure we will come back again next time. The hotel staff were really helpful. They made us feel comfortable. Our room was very clean and cosy. The breakfast was also nice considering it is free with the stay.

Stayed: September 2018, travelled with family
Thank Samsun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMTamworth, reception at Holiday Inn Express Tamworth, responded to this reviewResponded September 25, 2018

Dear Guest,

Thank you for leaving us your feedback on TripAdvisor.

We are pleased to see you enjoyed your one night stay here for us and lovely to see our staff here was very helpful during your visit.

Lovely to see we made you feel comfortable :) and loved the breakfast.

I will be sure to pass these comments on.

Kind Regards

Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2018 via mobile

Lovely budget hotel with very friendly staff
Nice rooms and decent food
Would recommend this hotel to anyone
Breakfast was included in the price which was very reasonable anyway .
Beds were very comfortable and spotless.
Ensuite was very clean and shower area was excellent

Stayed: August 2018, travelled with family
Thank tipperaryphelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMTamworth, gsa at Holiday Inn Express Tamworth, responded to this reviewResponded August 27, 2018

Dear Guest,

Thank you for leaving us your feedback on TripAdvisor.

I am pleased to read you found the staff lovely and friendly with nice rooms and food.

I will be sure to pass these wonderful comments on.

Kind Regards

Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2018 via mobile

Stayed as close to Thomas land and can use nhs discount.
Staff nice, hotel clean, air con keeps you cool at night.
Breakfast muffins, croissants, bacon sausages etc.
Hot coffee.
A bar for evening relaxation

Stayed: August 2018, travelled with family
Thank sssssssssss777777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMTamworth, gsa at Holiday Inn Express Tamworth, responded to this reviewResponded August 27, 2018

Dear Guest,

Thank you for leaving us your feedback on TripAdvisor.

I was pleased to read you found the staff nice with a clean hotel.

I will be sure to pass these messages on to rest of team.

Kind Regards

Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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