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Hemant M
London, United Kingdom

Good Night Sleep

4.0 of 5 bubblesReviewed Jul 12, 2024
Just want to say thank you to Janice. Very kind and caring lady. Had one of the new refurbished rooms. Nice and compact and comfortable bed had a good night sleep and everything was nice and cleaned. Liked it so much booked extra night. But this time was in another room. A big disappointment as the TV remote didn't work, changed still didn't work, so had to do it manually not ideal for a new refurbished room and modern TV.
Date of stay: July 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,451)
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1,102
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Traveller rating
1,102
251
60
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All reviews toby carvery champs sports sports bar beamish museum the breakfast area family room great stay breakfast staff couldn't do enough visiting beamish breakfast was excellent metro centre car park visiting family good nights sleep short stay lovely staff
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Reviewed July 11, 2024 via mobile

We booked here so we could visit Beamish and found out when we arrived that it had just had a refit. Our room on the top floor was pretty much brand new. We ordered breakfast for our first morning and after we had ate this re ordered another for our 2nd and last morning. I can honestly say it was the best breakfast I’d had in a long time as it was made to order. Jack who took our order was very friendly and deserves a special mention as does the receptionist whose name I can’t remember but I do know she came from Ukraine. She was just as helpful as Jack. They both helped make our short break a success.

Date of stay: July 2024
Trip type: Travelled with family
Thank Barry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 6, 2024

Was a bit dubious given we knew there were works going on but they were not a problem as they started works when we were up ans out.

We were lucky to stay in one of the new refurbished rooms and it was gleaming.

Staff were lovely and the made to order hot breakfast served by David was delicious and he was so helpful.

We stayed here on our way to diggerland. Will definitely return.

Purple showroom light were the kids favourite part.

Date of stay: July 2024
Trip type: Travelled with family
Thank pelbrak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2024

We stay here a couple of times during the year. Today we were checked in by a friendly receptionist (as always) and had been allocated a newly refurbished room. The design is beautiful, so fresh and modern.
The rooms are always clean, the staff super helpful and breakfast is brilliant.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2024

Stayed in the newly renovated premier plus room . Room all new and fresh . Reading what to expect on the internet the room I was in didn’t meet the criteria Not quite what it’s sold as !! No coffee machine . No fridge no complementary water on the whole sold a lemon !

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2024

Excellent stay staff on site went above and beyond especially the receptionist called Janice and the gentleman in charge of breakfast

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nmacdonald1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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