On checking out the receptionist asked if we had enjoyed our stay. My reply was that it had been "interesting" which hid a multitude of issues but at the time the only one I expanded upon was the unavailability of many of our food choices the previous evening - after all, it was not as if the poor girl could do anything at that stage.
First impressions were not too bad as we met our friends in the bar area and had a pleasant drink with them. We then went to our rooms which were in the converted farmhouse at the front of the complex - most of the rooms are in separate buildings to the reception/bar/restaurant area. As we crossed the courtyard we noticed a sign for the swimming pool which came as a surprise as this was not included on the hotel details - but more of this later. We entered the old farmhouse to be met with a very strong musty smell in the hallway. Then into our room which was described as a "superior room" - I would hate to see a standard room. The carpet was old and stained, furniture old and in need of updating, the small table was wobbly as one of the legs had the bottom piece missing which meant we had to cobble together a wedge to stop it wobbling. The bed - a four poster no less - must have had curtains on the side at one stage as there were hooks there but no curtains (our friends bed did) and lights in the top cover. After searching high and low for the switch to turn them on we eventually discovered that the wiring was not connected up - no romantic twinkly lights then. Curtains had rips in them.
We then went exploring to find the pool and there was one! But alas not useable - see photograph. I don't think it had been used for many a month. We then found the tennis court - which had been advertised - but the surface looked lethal. You would be in danger of breaking your neck if you were brave enough to try and play tennis. The surface was covered in moss and slime. It should be off limits until properly cleaned.
Anyway - we were all looking to forward to dinner - what fools. We were ordering off the set menu as we were on a deal although we could order from the a la carte menu for a supplement. Two or us ordered the mackerel starter and two the tart - the tart was not available. So that would be four mackerel then. Err - no. Only two available. Sorry, but you can order from the a la carte menu with no supplement. Thank you. We'll have two seafood platters please. Sorry, only one left. The ladies then ordered melon and parma ham. The melon was cut in very thin wedges with the outer layer of the melon still on which then of course had to be cut off which proved very fiddly. Looked pretty but difficult for the customer to eat properly. Main courses off the a la carte menu and were not bad (sirloin steak/duck x 2/lamb shank). Served with seasonal vegetables - two pieces of asparagus and a carrot or, just one piece of asparagus with the lamb shank. Really? Seasonal vegetables plural- and asparagus? Out of the freezer.
On to dessert. No apple tart. So again we could order off the a la carte menu. I think everything had just off the cart from the supermarket. I am convinced that not one of them had been made in the kitchens on site.
Back to the rooms - very hot so turned the heating off and a bit noisy as on the front next to the fairly busy road. But - the bed was comfortable and we had a good nights sleep.
Breakfast - as others have mentioned, no yoghurts on display and fruit limited to prunes and grapefruit segments. Straight to the full English then which I enjoyed although my wife and our friends were not. They might have lost the will to live by this point. Cups but no saucers - what's all that about?
Pros - comfy bed
- most of the staff who did their best and were quite friendly and chatty
Cons - everything else
This hotel has a great location and could have so much going for it - but they need to get their act together.
- Official Description (provided by the hotel):
- A beautiful country house hotel set in the delightful village of Charlecote, opposite the village church, historic Charlecote House and Deer Park. Those wishing to adventure a little further, The Charlecote Pheasant is just minutes from the historic towns of Stratford upon Avon, Warwick and Leamington Spa. The hotel offers charm and character combined with fantastic new facilities. The Charlecote Pheasant has 69 bedrooms with some beautifully appointed superior and premier rooms.The Charlecote Restaurant with its original solid beams and other features adds to the overall character to offer an informal dining experience. The hotel Bar and Lounge offers a relaxing retreat to read or enjoy an afternoon tea. The Hotel has 4 acres of landscaped grounds to provide a lovely rural feel, sit out in and enjoy a refreshing drink. For the more active there is a tennis court. ... more less
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- Also Known As:
- Hotel Charlecote Pheasant
- Charlecote Pheasant Hotel