The reason I gave this poor rating is because of our recent visit.
Firstly we did a fantastic tour to the Lucas Cave and thoroughly recommend this tour, however how quickly it faded when we got to our room. We booked directly through the hotel so no other agent was included, I would like to make that perfectly clear... Our room on the 2nd floor was spacious and the bed quite comfortable, and that’s when it got digressed. The room had wallpaper peeling off the wall and was tried to be hidden by a dressing table, a part of the carpet had been cut away and floor boards exposed, bathroom was showing paintwork that had been rubbed down and not completed, plus new woodwork had replaced and unpainted, and the vanity unit was in need of repair, this to me was neglected work, yes the hotel is old, I get that, but neglectful no way. During Covid times we decided to go to the lounge for a predinner drink, empty glasses and tables not wiped this is unacceptable..... dinner was disappointing and quite expensive, sorry we won’t be back, and to top it off we found out that the building is government owned !!!! Really
I do have photos to prove my disappointment, however unfortunately cannot attach, I’ve since been trying to contact the hotel to no avail....More
- Free parking