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Reviewed January 30, 2021 via mobile

This property is a historical gem that goes back to the opening of the caves to the public. Yes it is dated and showing some signs of needing a bit of love but for an overnight stay it was perfect. Great shower with fantastic water pressure and a very comfortable king size bed. Plenty of power points for recharging the myriad of devices and tea and coffee making facilities. A bar fridge would have been nice and the lack of a tv was fantastic. If you don’t set your expectations to 10 it is a great place to overnight and definitely full of old world charm.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Other at Jenolan Caves House, responded to this reviewResponded February 8, 2021

Dear Tony W

Greetings from the Jenolan Caves House!

Thank you for taking the time to leave us a review. We are working with various Govt agencies to upgrade our existing facilities and the aging heritage infrastructure. Your feedback is welcome and would definitely be considered during the upgrades planning.

Hope to see you soon at Jenolan.

Be safe,

Jenolan Caves Reserve Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 22, 2021

We recently stayed at Jenolan Caves. I was disappointed. The room booked was a distance from the main house, we were the only ones in the whole building and was placed on the top floor (5 small flights of stairs to carry all our luggage up, after walking up a steep hill to access it). We were so cold, no heater in the room. We had a mini fridge that froze everything put in there and was so very loud we could barely sleep. Windows that would not close and curtains that were not wide enough to cover the window. I was told there was wifi but you have to go to caves house or be outside, even then its very slow. There is only a few channels on the TV and no entertainment for the evening (Would benefit having games nights, tours or movie nights...even netflix!).
The restaurant food was over priced and was not enjoyable at all (The pork made my stomach ache and my childs meal was frozen.
The cafe was ok... almost reasonable food and priced.
One of the walking tracks we ventured down should have been off limits to visitors as the power line running through was low and on the ground, also the falling rocks sign was overgrown. For such a wonderful attraction, I feel it has been let go and not tendered to at all. It needs more staff and more care. The cost of staying there in run down accommodation is very disappointing.
The caves and tour guides are fantastic. If I ever choose to return it will be for a day visit only and I will take my own food. However, would have been helpful if it was mentioned that some caves are closed due to Covid restrictions and structural damage from the 19/20 fires that went through.

Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
1  Thank jenmX4857WJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Other at Jenolan Caves House, responded to this reviewResponded February 8, 2021


Dear jenmX4857WJ

Greetings from the Jenolan Caves House!

Thank you for taking the time to leave us a review. You have left 4 reviews for your stay after creating a new account on the day. Please reach out at hotel.manager@jenolancaves.org.au to address your concerns and verify your stay details.

Kind regards,

Jenolan Caves House Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 18, 2021

Jenolan Caves House is an historic treasure, so sad to see it so run down. Our room was comfortable and clean with a nice bathroom. Generally the service was good and friendly - just not enough staff especially in the dining room. Food was very good, just took hours to arrive. Love the traditional architecture of the House but it needs a lot of attention. Caves were fantastic and well worth the visit. Its a 5 star attraction being teated like a 1 star.

Date of stay: January 2021
Review collected in partnership with this hotel
2  Thank Paradise57647053205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Other at Jenolan Caves House, responded to this reviewResponded February 7, 2021

Dear Paradise57647053205,

Thank you for taking your time to leave us a review!

We are slated for a much needed renovation in the building whose project works have already started. We have cleaned up the Blue Lake as part of phase 1 and it is only a matter of time when we upgrade rest of the guest services. Jenolan is an old yet heritage rich precinct and your sadness is reasonable. We have received much needed NSW Govt. funds and are working with various authorities to bring Jenolan’s lost shine. Please stay connected with us on social media and get updates on our progress as we upgrade the facilities.

We apologise for the issues you faced and hope to see you at Jenolan once the caves house is upgraded.

Kind regards,

Jenolan Caves House Team.

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Reviewed January 16, 2021

Our caves are really a world wonder. I went once as a kid but going as an adult I really appreciated It’s spellbinding and majestic aspects much more. The tour guides are dry well informed and impart knowledge in a very personalised and sometimes humorous way. Totally recommend this

Date of stay: January 2021
Review collected in partnership with this hotel
Thank Becky J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Other at Jenolan Caves House, responded to this reviewResponded February 7, 2021

Dear rebeccajean2021,

Greetings from the Jenolan Caves House!

Thank you for taking the time to leave us a review. Our team is thrilled to learn about your comments and thank you for your kind words.

Jenolan Caves are a real marvel and a wonder that we must protect to pass the heritage to the future generations. Patronage and dollars spend by guests such as you help us stay open, help us maintain the facilities and makes our work more rewarding.

Thank you!
Jenolan Caves Reserve Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 15, 2021

We didn't stay at Caves House at all. So this is not about quality accommodation, but misleading advertising by Caves House.
I booked what I thought were 2 studio apartments in Caves House for us and another couple for 1 night next week. It turns out that they are 2 motel style rooms in a Lodge 100 meters behind the Caves House.
I spoke to a person on the phone who blamed booking.com. Well, booking.com is a platform for accommodation providers, but accommodation providers controls, one way or another, what booking.com puts on their website.
Luckily I found out before our stay. It would have been very awkward and embarrassing if we turned up only to find that accommodation is not what we were expecting.
So, beware before you book.

Date of stay: January 2021
    • Sleep Quality
    • Rooms
    • Service
2  Thank Cromansydney2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Other at Jenolan Caves House, responded to this reviewResponded February 7, 2021

Dear Cromansydney2,

Thank you for taking the time to share your feedback. We will work with booking.com to simplify the details. We do not intend to attract visitors by misleading them and are certainly not running a scam. We have been here for more than 130 years and will ensure right advertisement is used to market the accommodation services.

May we request you to please share what confused you into booking two completely different products. It will be education for us and will help other people too.

Please reach out at hotel.manager@jenolancaves.org.au.

Be Well,

Jenolan Caves House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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