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“Will not go there again”

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Windsor Terrace Motel
Ranked #2 of 3 Hotels in Windsor
Reviewed 28 June 2011

Firstly there were no towels in our room, so we had to go and ask at reception, they brought along a couple of bath towels, but still no hand towel. They would not call us a taxi from reception, just showed us where the number was for a local taxi firm and told us that we had to use our own moblie phone to call them. The bathroom was absolutely filthy and the mirror looked as though it had blood spots on it, although I did not touch it to find out if that is what it really was, we could not face having a shower in there, so just had a quick wash in the morning and left, thank goodness we were only there for 1 night! At about midnight some guest arrived back drunk and started ringing the reception bell, and then crashed against our bedroom door on the way to their own room, we were not amused and definitely will not be staying here again, and nor will be recommending it to anybody else. This hotel was a really disappointing end to our 8 day tour around the Blue Mountains area, and is definitely not worth the money to stay there.

  • Stayed: June 2011, travelled with family
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4  Thank LittleOneNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 100 of 103 reviews

Reviewed 19 June 2011

We booked this place in advance for July, but they charged our credit card for a no show in June.
Seems they are scamming people thinking they are booked correctly and then charge their credit card for not showing up, claiming the booking was wrong.
Helps if the person taking the booking can speak ENGLISH........
Don't let this happen to you.
The manager is very rude and she continuously states "I don't care, I don't have time for you!"

  • Stayed: June 2011, travelled with family
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4  Thank arthur_bakis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charanpotu, Manager at Windsor Terrace Motel, responded to this reviewResponded 30 June 2011

Guest made the date wrong while making booking. was charged no show and when complained offered to give free accomodation on his next stay.....do not want to compromise...very rude and arrogant

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Reviewed 20 May 2011

A beautiful place to stay. Very friendly staff and all the services were excellent ..

  • Stayed: March 2011, travelled on business
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3  Thank Johnt22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2011

This is the worst motel we have ever stayed in and being part of Golden Chain very disappointing. The rooms were unclean: the bathroom had never seen bleach with the shower recess sticky, "skid marks" in the toilet bowl, thick dust on the tissue box, lights that didn't work, the room itself could have done with a good vacuum. We would have been better off at a camping ground rather than staying here and would have checked out if we could have found other accommodation that night. If travelling to Windsor stay somewhere else.

  • Stayed: April 2011, travelled as a couple
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5  Thank LaughingKookaburra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2011

Just got ripped off for 200 bucks by this sham of a motel. My 4 yo daughter did a little accident during the night on their horrible, already stained mattress and they ripped the cash off my credit card without consent. awful place, stank of damp from the beginning. Avoid it like the plague.

  • Stayed: April 2011
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5  Thank Ashh71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 May 2011

This is sour grapes. His daughter peed on the mattress,room was stinking ,could not sell the room for 2 days with out fumigating the room. Asked the guest to replace the mattress.
When they checked out gone with out mentioning anything, very cunning people.We had to call them back to sort out this issue. Guest was saying to use the same mattress again for other guests. Hope they wont ruin again other Motels...beware...

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Reviewed 29 June 2010

You get what you pay for here - not much for not much. The rooms are quite spacious , tidy and 1970s. They generally all have good views over the river. We had an upstairs room that was next to a group of lads having a quite arcous party directly above the management. At 1130 p.m. after 30 mins of no management action I then found persons on my balcony having climbed over the low walls. After a brusque few words all was quiet.
On the up side there are a number of good eating places in the close street shopping mall, all within 200m walk.

  • Stayed: May 2010, travelled with friends
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2  Thank SydneyTraveller229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2010

OMG never ever again first room we were in smelt wet so we asked for another room this room smelt better however I sat on singel bed and felt it slope I then looked under bed a missing castor off the bed and again OMG there was dust that has been there for months other things that previous customer had dropped under bed so I looked under the double bed no better I found lollies and again lots of dust as far as I am concerned rooms are not cleaned well enough and the room was $140.00 I have stayed in much better motels for far less .
This motel and the Windsor Motel ran by the same people needs a refurb the bathrooms are dark, old and grout is just yuk you do not feeel clean after showering here I do not recomend and one to stay here I would rather camp on the river .
Do not do it to yourself look for other accommodation .

  • Stayed: May 2010, travelled with friends
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2  Thank Deb020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windsor Terrace Motel

Address: 47 George St, Windsor, New South Wales 2756, Australia
Region: Australia > New South Wales > Blue Mountains > Hawkesbury Valley > Windsor
Amenities:
Free Parking Kitchenette Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Windsor
Price Range: $118 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windsor Terrace Motel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Motel with panoramic view of Blue mountains and overlooking on the Hawkesbury river. Third settlement of Europeans in Australia 1788 settlement and you will be able to see the historic places in Windsor and Richmond the Macquarie town. ... more   less 
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Also Known As:
Windsor Terrace Motel Hawkesbury Valley

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