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“Great service, minor glitches.”

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Hampton Inn and Suites Cleveland Independence
Ranked #2 of 14 Hotels in Independence
Certificate of Excellence
Region of Waterloo, Canada
Level 6 Contributor
211 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
“Great service, minor glitches.”
Reviewed 28 August 2011

Booked ahead online for one overnight stay on our way home. We had stayed at Hampton Inns all this past week.
When we got to the hotel, Sean at front desk listened to our rooming situation and was able help us get an even better set up than we had hoped for. We didn't mind paying a little extra.
Odd: found wet carpet spot in one room, but we were crashed - no biggie.
Breakfast had some issues with the famous make your own waffle-maker not working properly, but we made due.
Ice maker not working, but found another one instead.
Non-smoking rooms must have been recently converted - you can never get rid of that smoking smell IMHO, unless you gut and repaint the room.
Again, great friendly, helpful front desk staff. Comfy beds, pillows and linens as always.
Special mention to night front desk guy: Sean.
Good value for money.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SWONTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
NYC
Level 5 Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 12 August 2011

An hour out of Cleveland and the GPS lost the signal. Called the hotel for directions - tried 2x and waited for 10 minutes to speak with anyone and then reached someone who didn't know the exit number off of the interstate - literally 5 more calls to hone in on the loc. in the interim directed to a very sketch neighborhood. Result was an hour delay in arriving and the last persons to get to dine at Bonefish near by - ( very nice people and good food)

On arrival had to move from the 'nice' room near the elevator to a larger room. why did they try to stick us in a poor room when another was readily available?? HHonor didn't mean a thing .
Good people in the breakfast area was the only real positive

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Quality First
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, FL
Level 6 Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 August 2011

Everyone there makes you feel welcome!! Jeanette is the best Breakfast Ambassador!! Rich the GM does a little of everything there - which makes you feel right at home!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lea6467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Ohio
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 August 2011

My husband and I stayed here after an Indians' game. It was a very short drive from downtown. The hotel was very quiet and very clean. We had a king suite, and it was wonderful! Complete kitchen and living room with a television. Double doors closed off the king size bedroom so it was extremely quiet. The bed was very comfortable. The people at the front desk were very pleasant and helpful. We will definitely stay again!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cincinnati
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2011

Front desk ladies were rude and overwhelmed. Checked in at 3:50 pm . No rooms were available for our group. Check in time is 4pm.
Forced to wait in lobby.
After getting our rooms that we requested be not be near an elevator, we got a room that was right next to the elevator. Went back to the desk and asked to be moved and were told that they could not and would not move us since the rooms were pre assigned.
Manager was able to move us after he spoke to the front desk ladies.
Went to our new rooms and the key cards had to be programmed 5 times before they worked in the room door locks.
Our group had a meeting in the lobby area at night. The front desk lady told us not to use the garbage cans in the lobby since they were full, instead of emptying them. Then she proceeded to hand us a garbage bag and said we could change/empty them.
Rooms were fine but the staff was horrible EXCEPT for a clerk by the name of Sean.
Our group had more than 15 rooms and never once did anyone say to us "sorry for your inconvienence. Needless to say we will never book here again!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank bidps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oneida, New York
Level 4 Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 July 2011

We couldn't get a room in downtown Cleveland and discovered this area with hotels. This hotel wacperfect for our family. Super friendly staff and a nice outdoor pool. Typical breakfast in tbd morning. Comfy beds and very clean room. Definitely will stay here again as we usually travel through here once a year.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apr68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2011

We arrived late after a Tribe game to find the lobby bustling with activity. The staff were super helpful in finding us a room away from the noisy lobby so my two children could sleep. The room left a lot to be desired especially for a Hampton. Peeling wallpaper, no bathroom fan and worn furnishings really show this property's age. It worked for the one night we were there but I would seek a more updated property next time.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DTdiesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn and Suites Cleveland Independence

Property: Hampton Inn and Suites Cleveland Independence
Address: 6020 Jefferson Drive, Independence, OH 44131-2189
Phone Number:
Region: United States > Ohio > Independence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn and Suites Cleveland Independence 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Hampton Inn & Suites Cleveland-Independence is conveniently located just 8 miles from downtown Cleveland in the suburb of Independence. Our hotel has 103 guestrooms and suites, accessible rooms and pool to accommodate all of your traveling needs. ... more   less 
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Also Known As:
Hampton Inn And Suites Cleveland Independence Hotel Independence
Hampton Inn Independence
Independence Hampton Inn
Hampton Inn And Suites Cleveland Independence Ohio

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