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Reviewed February 25, 2017 via mobile

Overnight stay. Hotel is on a convenient location, close to mall and several restaurants, however hotel does not provide any information about restaurants in the area- so if you're arriving later in the evening you have to drive around or use google. I called the front desk to inquire about the little shop located right outside the hotel/about 50 steps away, and was told it's "only an ice shop." You'd think they would help advertise something so close, or at least provide an list of places to eat/ attractions near. The room was okay. Nothing spectacular. Smaller than most suites- had a bed, small sofa, small fridge. Bathroom was okay in size, bathtub did not work. Pool was a decent size, very cold. We did not eat the breakfast that was included in the price of the hotel, and check out was easy. Not for the light sleeper. Tried drowning out the noises with the AC, but it doesn't run continuously. This hotel is good for one night. Unsure I would stay again

Date of stay: February 2017
Trip type: Travelled with family
Thank looproad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel, responded to this reviewResponded March 18, 2017


Dear looproad,

Thank you for contacting us about your experience at the Holiday Inn Express And Suites Cincinnati Mason.

I am sorry to learn about having no listings of restaurant available near the hotel, the bathtub not working and because of the noise from the air conditioning unit that disrupted your sleep. IHG sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate your sharing your experience and am confident they will take steps so this doesn’t happen again.

Again, thanks for getting in touch with us and thank you for being one of our guests. If you need anything else just call or send us an e-mail at hi-guestrelations@ihg.com.

Sincerely,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 14, 2017 via mobile

Overall, an excellent Holiday Inn Express. The room was very well lit, very clean, and every worked well. However, there were no available electrical outlets on one side of the bed and only one decaf K-Cup. Breakfast was HIE standard fare, but was better kept up with than usual. All in all, a great place to spend a night while on the road!

Date of stay: February 2017
Trip type: Travelled as a couple
Thank mikepG8652CM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 13, 2017

Check in was easy. Staff was nice. Room looked awesome and clean. Bathroom was clean as well. Parking was great. It was quiet which I love. Great location as far as variety for food. Reasonable price. The only thing that I did not like was I had an LG flat screen tv with a USB hookup and I couldn't connect my iPad to the tv to watch Netflix. And movies channels were not available either which I thought was ridiculous. Customers pay a good amount for these rooms why can't we get movie channels? Oh and they offered chocolate chip cookies which were absolutely delicious! Overall I loved it and would recommend this hotel and I would definitely stay here again.

Date of stay: January 2017
Thank athomasctc11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 1, 2017

The facility is aged, but clean. Air Conditioning does not operate with thermostat the window unit PTAC is pre programmed making it difficult to sleep if you like it cold in room like me. Even though it was cool outside the room was warm. No way to open the windows for air.

The room fixtures and furnishings were dated/old.

Breakfast is included typical breakfast buffet style nothing made to order.

Price was fair but a bit high for the quality even with a company discount.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank MikeC819v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel, responded to this reviewResponded April 10, 2017

Hello Mike C,

Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our facility clean and apologize for the inconvenience our air conditioning system may have caused. I appreciate the feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. This feedback will be shared with the appropriate people to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 25, 2017

A great hotel with the best breakfast I have had at a hotel for free. The place was clean even though they are remodeling. The beds were very comfortable and I like that they don't use bedspreads but sheets. Will differently go back there again.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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