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“Unsatisfactory Accomodations”

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Extended Stay America - Cleveland - Middleburg Heights
Cleveland, Ohio
1 review
“Unsatisfactory Accomodations”
Reviewed 25 July 2011

Stayed here on a Saturday night after a wedding. When we checked in the AC was not even on in the room ---- on one of the hottest days of the year. We turned on the AC on low, went to reception and returned to a cool room -- with a soaking wet floor. Could not even walk from bed to bathroom due to soaking wet carpet. We were with a group of other family members that also stayed here and no one was very pleased with the accomodations. They did not even get the reservation for the bride and groom correct and bride's parent had to give up their room for them and go to another hotel for the night. Others in the group were overcharged for mulitple days when the stay was only for one night. One room smelled horrily bad and had blood stains on the sheet. If this appeals to you for a really cheap rate -- go for it.

Room Tip: Hotel not recommended
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mfp823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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72 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2011

Walked into the lobby that reeked of of smoke. The hallways were smelly and no vending service that I could find. Other people in our party were charged for days they didn't stay. One guest had blood on the "clean" sheets. Another member of our party had a wet floor from the air conditioning unit that was leaking. Office closes at 11pm and some of our party weren't able to check in their own rooms because of this. On follow up by telephone, the manager was rude to a member of our party about a billing issue of being over charged. I would not recommend this to anyone I know. While our room and check in was uneventful, i felt the need to share the events of others in our party and hope they do the same.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Userreviewer71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2011

The staff couldn't have been nicer or more helpful.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank porscheno3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Lake, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 January 2011

Although a couple people told me that they enjoyed their stay here, I could not share their opinion. After traveling five hours to get there, I needed a restroom...they do not have a public restroom and refused to let me use their office restroom!
The first thing that hit me was the stench. As soon as you open the door to the hallway you notice a very bad smell. It's true on every floor.
The first room I stayed in was dirty. The furniture was worn and uncomfortable to sit on. The fabric on the sofa was rough and stained. The countertop in the kitchen had a film on it. The staff did take time to show me other rooms. We looked through 6 rooms before I found the most acceptable. However, it still wasn't the best stay for me.
The plumbing in the bathroom did not work properly. Even though I asked the staff to look into it, there was no improvement. The HVAC thermostat on the wall did not work. The HVAC unit itself did not work properly. Once turned on, it would not turn off on it's own. It would have to be turned off manually once the temperature exceeded my comfort level.
The remote to my bedroom t.v. didn't work properly. Even the remote in the gym didn't work properly. The equipment in the gym was not in good condition. The recombant bike timer panel didn't work at all. The seat was very unstable. The treadmill was very noisy.
After a month I got out of there, paid $20 more a night down the street. It was like night and day. I really got my $20 worth and a whole log more!

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank edelmirorivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2010

This Hotel was one of the best hotels that i have stayed at in a long time. Excellent sservice, excellent location, our room had a full bathroom and kitchenette complete with Microwave,Dishwasher, coffemaker etc. Great location. right outside cleveland and around many places to eat. we asked for a blanket and we got it in about 3 minuites, at about 12:00 AM !!!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank POWMIA23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review, 19 July 2010
POWMIA23 – Thanks very much for taking the time to review your stay with us. We strive to provide our guests with great rooms at great rates, along with friendly service. So, we are always pleased to receive confirmation that we’ve done just that. We’d be thrilled to have you again when your future travels bring you back to the Cleveland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
virginia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 December 2009

This place was clean and quiet for my stay. I don't need somebody to pick up after me and I like to do my own cooking, so this place was a good match. The utensils are a bit sparse, so you may want to bring an extra pot, pan or cooking knife. It's close to the highway, so you can get anywhere in the Cleveland area easily. There are even a few restaurants within walking distance. I would stay here again.

  • Stayed December 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ES335L4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review, 10 December 2009
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Cleveland - Middleburg Heights. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biloxi ms
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2009

This is an excellent hotel to stay at in this area. It is located convienient to the interstate, but is in a quiet area. Within walking distance of several great restaurants, shopping (K-mart) and gas stations. The room was very clean, roomy and had a fresh smell to it. The kitchen contained a microwave and fridge with a dishwasher to clean the provided pots and pans, plates and utensils. The bathroom was roomy, and very clean with plenty of counter space. The hotel is very secure with every entryway, including the lobby front door, requiring a room key to access.The staff was excellent, very friendly, helpful and check in and check out was a quick, easy no-hassle breeze. The price is right also. The room rate was well below any other hotels in the same area. You definitely will get your moneys worth at this place. I recommend this hotel to anybody staying in the Cleveland area wether it is for business or pleasure.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank amrmedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Hotel Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review, 18 August 2009
"Thank you so very much for your glowing review of Studio Plus Cleveland - Middleburg Heights. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Cleveland - Middleburg Heights

Property: Extended Stay America - Cleveland - Middleburg Heights
Address: 17552 Rosbough Blvd, Middleburg Heights, OH 44130-2580 (Formerly Studio Plus Deluxe Studios )
Phone Number:
Region: United States > Ohio > Middleburg Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Cleveland - Middleburg Heights 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Studioplus Hotel Middleburg Heights

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