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All reviews double tree cookies blue ash breakfast buffet conference room pull out couch excellent stay king suite bit dated living room sitting area third floor the hotel is clean great customer service soccer tournament easy access kings island
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Reviewed June 3, 2017

This was an excellent place to stay for my purpose, which was travel to meet with folks at an office less than a mile from the location of the hotel. The breakfast buffet was better than most. The lunch and dinner offerings were also very good.

  • Stayed: June 2017, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rajai A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree-BlueAsh, Director of E-Commerce at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash, responded to this reviewResponded June 4, 2017

Thank you very much for the 5 star review! We're happy to hear that our location is convenient for your business needs. We hope to see you again for more warm cookies and hot breakfast!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2017

I chose this property because I got a really good deal with Groupon. I am very, very, picky about hotels so I usually stay within the Hilton chain.This hotel is right off a main freeway. I don't know if there are any restaurants nearby but it was convenient if you had to travel around Cincinnati due to the proximity of a major freeway.
Our king suite was fine. A little dated but was clean. We usually stay on the top floor but were told no top floor suites available so we were given a first floor suite. You could definitely hear the people above us walking around & you could hear the noise from the hallway however, when we went to bed we closed the doors to the bedroom & it was very quiet while sleeping which was a blessing.
The breakfast buffet food was standard if not a little sub par but we weren't expecting much. The hostesses & waitresses @ the breakfast buffet were wonderful - outgoing, friendly etc... but the actually maintaining of the buffet was atrocious! The first morning there was cereal piled at least 2-3" high and falling all over the floor under all the cereal dispensers. The juice/milk bar has spills & puddles all over & around it. Several of the hot food containers were not only empty but filthy with food all around them. Many of the hot & cold food containers were never refilled while we were there which was about 30 minutes. I can honestly say that I have never seen such a filthy, unkempt breakfast buffet at ANY hotel I have ever stayed at. I do know that there were sports teams staying over the same weekend so I'm sure that's why the buffet was left in that condition but management should have had more maintenance people working on this busy weekend to maintain the buffet.
Overall I probably would never pick this hotel to stay at again but it was a value & suited our purposes for the weekend.

Room Tip: Some first floor rooms have patio's that over look the pool's - Room #144 for sure.
  • Stayed: May 2017, travelled with family
    • Location
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1  Thank djd525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree-BlueAsh, Director of E-Commerce at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash, responded to this reviewResponded June 2, 2017

We're so sorry to hear that your breakfast experience was unpleasant. What you have described is certainly not up to the DoubleTree standards. If you would like to discuss anything further about your stay, please send an email to doubletreeblueash@gmail.com

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Reviewed May 31, 2017

bathroom experience is what gave the hotel a low rating. bath tub and toilet functionality. had to call maintenance for the tub. toilet ran and ran then wouldn't flush. couch bed is not comfortable at all

  • Stayed: May 2017, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank danielle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree-BlueAsh, Director of E-Commerce at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash, responded to this reviewResponded June 1, 2017

We're so sorry to hear that your recent stay with us was not a pleasant one. We appreciate your feedback and have passed on what you have stated to the appropriate department. We do hope that you will give us another chance in the future so that we can make things right. If you would like to discuss anything further about your stay, please send an email to doubletreeblueash@gmail.com

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Reviewed May 31, 2017

The hotel was clean, staff friendly, breakfast was good. Our room was clean. Staff was quick to bring more towels, an iron because ours was missing. Pool area was nice & plenty of room for everyone to enjoy.

  • Stayed: May 2017, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank 184kirkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree-BlueAsh, Director of E-Commerce at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash, responded to this reviewResponded June 1, 2017

Thank you very much for the kind review! We're happy to hear that you enjoyed your stay and that you were able to enjoy the pool!

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Reviewed May 30, 2017

One of the best hotels I have been in and cost was less then others and got a group discount. Food was nice and all staff was nice. Never had any issues what so ever. Will book again at this same location.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank 792toddt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree-BlueAsh, Director of E-Commerce at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash, responded to this reviewResponded May 31, 2017

Thank you very much for the 5 star review! We're happy to hear that you were able to take advantage of a group rate to make your stay easier. Please come stay with us again!

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