The first room we were given was right next to the door to the parking lot. Perhaps because we had booked via Priceline. Perhaps that accounted for the spider webs and bugs in the room -- but it didn't account for the hair on the bathroom floor. It looked as though someone had been given a haircut in there and they hadn't swept up very well.
I went to the front desk to ask to change rooms and the girl didn't look up until I had been standing there (and I was the only guests standing there) for a solid minute. She should at least have looked up and said, "I'll be with you in just a moment." She did not apologize for the dirty room, but did give us another room. There were only two bath towels (in a room for four people). But it was clean.
It bothers me a lot that breakfast is not included -- but the buffet area is positioned where all the guests can see (and smell) it tantilizingly. Similarly-priced hotel chains do include breakfast. I guess this is a reason not to use Priceline. Another time, I would book a room directly at a Wingate or something similar -- at which breakfast is included.
The manager might be better off spending his time training front desk and housekeeping staff rather than responding to every review on Tripadvisor! ;)
- Official Description (provided by the hotel):
- Experience the exceptional world of comfort and style at the Award Winning Holiday Inn Strongsville, a 100% Non Smoking Hotel. Featuring 303 deluxe guest rooms, 13,000 square feet of flexible function space, 24-hour business center, extensive fitness center, spacious indoor pool, Simmering Pot Restaurant, and Vinney s Lounge. The beautifully decorated guest rooms and entire hotel feature complimentary Ruckus high speed wireless Internet access. Come experience the exceptional world of comfort and style at the Holiday Inn! The Holiday Inn Strongsville is located in the heart of Strongsville, one-half mile from Westfield SouthPark Mall (largest Mall in NE Ohio) w/ 14 Cinemas & Cleveland Metro Parks, Iceland USA (Next Door), and 8 miles from Cleveland Hopkins International Airport (CLE). The hotel offers a complimentary shuttle to and from the airport, and has park and fly packages available. The Holiday Inn Strongsville is located only 15 minutes away from Downtown Cleveland, Quicken Loans Arena, the IX Center (10 miles), Cleveland Zoo, Rock-n-Rock Hall of Fame, Progressive Field, Cleveland Browns Stadium & the Theater District. Local companies include Ernst & Young, MTD Products, PPG Industries, Ford, National City Corporation/PNC Bank, Akzo Nobel, General Motors, American Greetings, Avery Dennison, Darice Pat Catan s, Sherwin Williams, & RPM Inc. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Strongsville Hotel Strongsville
- Holiday Inn Select Cleveland
- Strongsville Holiday Inn
- Holiday Inn Strongsville Ohio