We were travelling to Canada, so we stopped there on the 'way' to Canada. Stayed in room 203, the room was a little dated, but fine. The king bed was alright, not the best and not the worst. There was a fridge & microwave in the room along with a big chair and a loveseat. Breakfast was continental, nothing to complain about.
On our way home, we stopped there again. Entered room 207. I always inspect the bed to see if 1) it's clean 2) bed bugs. There were no beg bugs, however, I moved the pillow to inspect the right side of the bed and I lost count, there were a minimum of 10 hairs in that one area, along with a black smudge on the pillow which looked like mascara. I immediately called the front desk and they moved us right away to room 209.
This room was identical to room 207 & 203. Checked the bed, it was fine except for the long hair I removed which I think just fell off the person that cleaned the room. My husband needed to do some payroll for his staff and tried to use the internet. It did not work. Called the front desk again and was told they would reset the router. That did not fix the problem.
In the morning I brought the laptop down to the breakfast area, again, it did not work. I spoke to a gentleman at the front desk he said there was another router that probably needed to be reset but it was located in the restaurant next door that didn't open until 9am. We would be heading home before that. I told him when we were in 203 it worked fine, he stated that there were routers in some of the rooms. I took the laptop to that room to see if it worked and it was fine, except the room was not clean. So he gave me a room key to 205 for my husband to get his work done.
I had asked the front desk for a discount when we had to change rooms, she said she would talk to the manager. Upon check out no discount given. I emailed the manager yesterday and to date there has been no response.
Would I stay here again? No. It was convenient to the interstate and somewhere to lay your head, but with those problems, we will not return.
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- Also Known As:
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- Days Inn Willoughby/Cleveland Ohio