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“GREAT food, not-so-friendly service”

Hard Dock Cafe at Pier 51
Ranked #10 of 18 Restaurants in Mannford
Restaurant details
Reviewed May 27, 2012

We ate lunch at Pier 51 Cafe on Lake Keystone. When we arrived, there was a group of 11 arriving, they were greeted with a friendly smile and seated outside on the patio per their request. We were next to be greeted but no one ever did. The cashier totally ignored us as she rang up tickets for other orders - a "hello, I'll be right with you" would have been appropriate but instead we got no acknowledgement at all and then she left to deliver the tickets to the tables outside. The host came back but walked right on by us and went to the back. 3 waitresses also came near us but no one said a word to us, no one even acknowledged us being there.

I was more than ready to leave at this point. But my friend said "Give them a few more minutes". More of the same unfriendly treatment continued....but I waited. Finally, I said again "Let's leave and go eat someone else" and again my friend said "Give them a few more minutes".

After a full 5 minutes (clock on wall above cashier) I was done waiting and tired of being walked right past but totally ignored. I turned to leave just as the cashier said "so did you want take out". It was rude that we weren't offered a table even! But I was ready to leave anyway so take out was fine.

I ordered the grilled chicken SANDWICH with choice of side...they have a long list of sides to choose from, I opted for the side salad. After waiting, waiting, waiting for our food to arrived - it finally arrived in containers in a plastic bag that was already tied in a knot on the top.

Glad to leave we did! Only to find out I was given a grilled chicken SALAD. I ordered the sandwich with side salad. But there was no way I was going back in to wait some more.

The 4 star review is only for the GREAT food - not the service or workers or owners (the cashier was the owner - I found out when she answered the phone & argued with a potential customer telling that person she WAS the owner! And her husband was the host and co-owner!).

My grilled chicken salad was very delicious. The onion rings are homemade and AMAZING!

I loved the food so much, I would eat here again. But I will go expecting to be ignored and mistreated by the staff.

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4  Thank nowincolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 7 of 7 reviews

Reviewed March 2, 2010

This is now called Pier 51 cafe. New management as of April 2009. Family owned restaurant, that is always willing to go the extra mile to make you happy. They have the best fried pickles I've ever had. The menu is new and offer a variety of food such as catfish, shrimp, chicken fried steak, Rib-eye steak, burgers, salads, sandwiches and several appitizers. They have live music and karaoke on the weekend and offer outside dining on the larger patio.

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4  Thank OklahomaPopman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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