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“Clean and convenient”

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Renaissance Oklahoma City Convention Center Hotel
Ranked #44 of 150 Hotels in Oklahoma City
jerseybum1
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean and convenient”
Reviewed 20 February 2012

Nice renaissance in oklahoma brand with an embassy suites feel to the inside but without the managers special and great breakfast you find at the ES. Very speedy check-in. No lounge or free breakfast as a marriott platinum, I didn't ask if it was bc of it being the weekend, which is common. Hotel has valet parking for 25 or you can self park a block away for 5 bucks and there's a skybridge connecting hotel, parking and convention center. No problems with the hotel at all, nice rooms and convenient location to bricktown. Enjoyed the stay and starbucks in the lobby was a bonus and the girls down there were very friendly.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jerseybum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 27 February 2012
Thank you for your review. We are so happy that you enjoyed your stay and the Starbucks coffee in the lobby. We hope that we will have the opportunity to welcome you back again soon to the Renaissance Oklahoma City Convention Center Hotel.
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553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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Enid, Oklahoma
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2012

This was not my first time to stay at this hotel but it will definitely be my last. My husband and I arrived at 4:15, 15 minutes after check in time, and were told there were no rooms ready. We went with our luggage to the bar and waited to be called so that we could get in our room to get ready for a dinner reservation at 6:00. A couple next to us that had arrived AFTER us came back to get their things with a room key in hand, so my husband went to the desk to ask about our room and was told there were none ready. By this time we had been waiting an hour so I asked to speak to a manager and told her we needed a room since we had a reservation in less than an hour. She haughtily went to the computer, pointed to the screen and said "there" and walked off, leaving the desk clerk to help us. The "manager" did not apologize or even speak to us despite the fact that we had been waiting for for over an hour for a room. Now, if we had arrived prior to check in time I could understand having to wait for a room but we arrived AFTER check in time, had to wait over an hour for a room, and then were treated rudely by the manager. Unbelievably bad customer service! We made it to dinner on time but will note that when leaving the hotel for dinner, there were still guests waiting with their luggage in the lobby for a room, 2 HOURS after check in time.

After arriving back to the hotel around 10:00 and going to the room, we noticed how loud it was downstairs. This hotel has an atrium to which all the rooms face and it was very echoey and loud even though we were on the 4th floor. This noise lasted until around 1:00am so needless to say we didn't sleep well.

To top off the stay, when getting my coffee in the morning at the Starbucks in the hotel, the girl making my drink literally went on break in the middle of making my drink asking the other girl to finish it up. I was dumbfounded but could only laugh since this was the icing on the cake of a horrible hotel experience.

My husband and I travel a lot but will not be frequenting this hotel any time soon.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Cathryn2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 27 February 2012
It is disappointing when a guest leaves and feels that they did not have their expectations met, nor does it reflect the high standards of customer service we have set. While we never like to read that one of our guests has not fully enjoyed their stay at our hotel, we are always grateful for the feedback so that we may address any issues with our managers. Thank you for sharing your experience and opinions.
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Arlington, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2012

I just attended our company's sales conference at your hotel. This is not my first time to stay at your hotel and as usual, everything was excellent. My room was very comfortable, the amenities well stocked, and the room very clean. The food during our conference was excellent. Your staff was very attentive and helpful.....especially the guys at the valet parking. Since we were driving an oversided vehicle, valet parking wasn't available but we were escorted over to an off-site lot.....would have been nice to have been able to pay the parking through our hotel.....surely it's not that big of a deal to let your valet guys drive a dulley! Great place anyway.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank glmanning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 27 February 2012
We're delighted that we were able to once again live up to your expectations during your stay with us for your company's sales conference. The staff of the Renaissance Oklahoma City Convention Center Hotel strives to provide our guests with the best service possible in an effort to make your experience memorable. Thank you for your many gracious comments about our hotel and staff. We look forward to your next visit to OKC!
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Nebraska
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2012

I stayed at the Renaissance for a convention and was quite pleased with the cleanliness and the friendliness of the staff. The food served at our meetings was decent as well. My room was near the ice machine - so I heard that go off a few times during the night. But that's no fault of the facility. I really appreciated the limo service!! Cliff, the driver, was awesome!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stownse123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 6 February 2012
It is always such a pleasure to hear from our guests. We're delighted that you enjoyed your accommodations as well as our hotel staff's friendly service. We hope that you will visit us again soon at the Renaissance Oklahoma City Convention Center Hotel.
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Oklahoma City, Oklahoma
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 January 2012

We stayed here just before Christmas in conjuction with a party in one of the convention center rooms. Girls, bring your flats. First, to make it from the parking garage to the check in was a very long bag drag. I was already dressed up for the party and had to fix my makeup when we got into the room, which took a while since they were overwhelmed at the check in counter(s). Also, it is a long hike if you have to go across the skybridge from the hotel to the convention center rooms. The room itself was acceptable but nothing special. No mini bar and we had to hunt for the ice bucket to go get ice so we could drink our champagne out of plastic cups. The towels were small and thin and the shower could have been cleaner. I really expected that a hotel catering to big events would be a lot nicer. This was more like an overpriced Hampton Inn.

Room Tip: Get as high a floor as you can, 13th floor or higher
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  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
1 Thank OKCtraveler48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 30 January 2012
Your feedback is welcomed and we appreciate the time taken to share your experience with us. We can't help but be somewhat disappointed that we were not able to match your expectations. If there was anything that we could have done that would have helped to achieve a more enjoyable stay, please let us know. The next time you are in the area, we hope you will give us another try.
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Saint Louis, Missouri
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2012

Nice clean rooms, friendly staff, great hotel generally. I moved over here from the Sheraton across the street because the Sheraton is having issues with excessive HVAC noise in its rooms. I found the Rennaissance to be nicer, cleaner, quieter, and all-around much better than the Sheraton -- and it was at the same rate. Great hotel.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMGSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 30 January 2012
We sincerely appreciate your kind comments about the Renaissance Oklahoma City Convention Center Hotel. Although we were not your first choice, we're glad that you found your way to us and that your experience was so positive. Thank you and we hope to welcome you back again soon!
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06484
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2012

Very Good Deal! Clean very professional service. Within walking distance to BrickTown. Definetly will stay again, Only downside of not rating it a "5" is there is not parking other than valet which adds up in costs.

Area was under constuction, which proved a challenge for my GPS

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review, 16 January 2012
Thank you for your review! We’re glad your enjoyed our convenient location and accommodations at the Renaissance Oklahoma City Convention Center Hotel! We are glad that your stay with us was comfortable and regret if the recent area revitalization projects caused any inconvenience. We’d like to take a moment to share that we also offer off-site parking for our guests that prefer not to utilize our valet parking services. We appreciate your positive feedback and look forward to the opportunity to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Oklahoma City Convention Center Hotel

Property: Renaissance Oklahoma City Convention Center Hotel
Address: 10 N Broadway Ave, Oklahoma City, OK 73102-9202
Region: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Business Hotel in Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Oklahoma City Convention Center Hotel 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Experience the Renaissance of Oklahoma City, a Marriott Brand hotel located in the heart of downtown, connected to Cox Convention Center and just steps from popular destinations. Walk or take our complimentary limo to Bricktown Entertainment District, ATT Bricktown Ballpark, OKC National Memorial, the Chesepeake Energy Arena and more. With 4-diamond status, well-appointed guest rooms and public space, this downtown hotel is your choice for style, class and a provocative ambiance. The only hotel downtown to include The Spa at 10 North and Caffenia's Marketplace, offering Starbucks and unique local gifts. 10 North Grille features a world-class executive chef. Airport shuttle is available to our registered guests for a discounted price. ... more   less 
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Also Known As:
Renaissance Oklahoma City Hotel Oklahoma City
Oklahoma City Renaissance

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