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“Home of the Platinum Downgrade! 3rd Worst Renaissance on Earth.”

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Renaissance Oklahoma City Convention Center Hotel
Ranked #46 of 154 Hotels in Oklahoma City
Reviewed 21 October 2017

After a long day of driving, I was looking forward to getting checked in and some relaxation. Booked weeks in advance a king bed and half-expected the rarely given upgrade (because Marriott rarely honors its commitment to its most loyal customers). Wow! I GOT DOWNGRADED! She said "all we have is a double" and I'm thinking "well, that impacts the guy without a reservation, but I have a reserved room with a king bed (BTW Renaissance Hospitality Professionals [rolling my eyes]) the word "reservation" is defined as a promise, guarantee, or record of such engagement. And when I had an issue with this, the front desk lady... well, nothing but entitled attitude. Goodbye Renaissance, I will never stay at or recommend this or any of your properties again.

Room Tip: For a good room, make a reservation at a different property.
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Filmcraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM-Renaissance-OKC, Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this reviewResponded 23 October 2017

Dear Filmcraft,

Thank you for your feedback on TripAdvisor. We are very sorry to hear we were not able to upgrade you during your most recent stay with us. It is always our priority and goal to provide upgraded accommodations to our most loyal members, and we certainly will follow through with those upgrades whenever we have the availability to do so. We too are very disappointed to learn that your experience with the Renaissance brand has been anything short of very satisfying. My hopes are that you will give us another try the next time you visit Oklahoma City. Please contact me the next time you travel to Oklahoma City and I'll help ensure your accommodations exceed your expectations.

Safe Travels,

Brandon
Assistant General Manager
405.228.8020

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14 - 20 of 577 reviews

Reviewed 14 October 2017

This is a good hotel for a night or two, especially if you want to be in the heart of downtown, the convention center, and Bricktown. The lobby is a lot like many other Renaissance hotels with the waterfall and greenery. There is a nice coffee shop, a bar, and a restaurant. Check-in process was great and the staff was friendly. The rooms are decent but a little dated. The shower needed new caulking. The valet service was a little slow. They were busy but we also had an issue with them not being able to find the keys for one of our cars when we were trying to leave for dinner. Fortunately, we had another car in our group and we were able to take that one. They found the keys and the car when we returned from dinner.

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Shelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

I stay here yearly for a conference. Very friendly check in staff. I like the lounge for coffee in the morning. Getting a little dated but not bad. Bed a little hard but others may prefer that. Many restaurants near there and the river walk area. Also a beautiful park with trails one block away.

Stayed: September 2017
Thank rodpumpman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Stayed here a few weeks ago while passing through. The hotel itself is fine. Decent bar area downstairs and room was okay. I forgot my phone charger and asked numerous staffers where I could go nearby to get one. I was a little surprised at how baffled everyone seemed when asking them this question. It was like they all just moved there or just did not know the area. I ended up getting sent on a wild goose chase walking around downtown for an hour before I finally went back, got my car, and went to a Verizon store 10 miles away. I wasn't there long enough to really assess the overall location, but it appeared to be within walking distance to many restaurants and bars, although there didn't really seem to be anything really close, within a block or two.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Service
Thank RAZBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM-Renaissance-OKC, Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this reviewResponded 4 October 2017

RAZBW,

Thank you for taking time to review our hotel on TripAdvisor. I'm sorry to hear our staff caused this inconvenience. We strive to be experts about our city and our surrounding area, and it looks as if we fell short of that during your stay. We will certainly share your feedback with the appropriate hotel team to ensure this is corrected moving forward.

To answer your question, we are 1 block away from Bricktown which has numerous local restaurants, bars, and entertainment spots - All within walking distance! Next time you're in OKC let us help you discover something new!

Safe Travels!

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Reviewed 28 August 2017

Good business hotel within walking distance of many eating and drinking establishments. Staff was attentive, rooms OK. The Concierge Lounge was just OK in comparison to others. I would stay here again for the location alone!!

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank jasman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

This is an interesting hotel. I was here for a one night stay for business. It was clear that this was a converted Embassy Suites (without the suites) and that it primarily exists for convention center business and nothing else.

The service everywhere in the hotel (valet, check in, bell staff, restaurant) was wonderful. The folks working here truly care about their guests, especially the valet team. They could not have been friendlier or more helpful.

The rooms are a different story. The decor in my room was just odd. It felt like different parts of the room had been remodeled at different times and in different styles - nothing felt like it fit together. The bed was not comfortable. My mattress was much softer than I would prefer and one of the pillows could have not been there and it wouldn't have made a difference. The iron in my room never heated up. I had to ask for a new one, which did come quickly.

Despite the wonderful stay, I will stay somewhere else when I am next in the Bricktown area.

Stayed: August 2017, travelled on business
Thank JusticeSalmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM-Renaissance-OKC, Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this reviewResponded 27 August 2017

Hello JusticeSalmon,

Thank you so much for taking time to review our hotel on TripAdvisor. I'm very happy to hear that our staff had such a positive impact on your overall experience. We truly have the best staff in all of Oklahoma City - dedicated to creating an unforgettable experience for each of our guests. I do see we had some opportunities in product and decor, and we will certainly address these items individually to ensure they are corrected moving forward. Please accept my apologies for any negative impact this had on your overall experience.

Again, I want to thank you for your feedback and I hope you'll give us another try the next time your travels bring you back to OKC!

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Reviewed 24 August 2017

Great location- convenient to Bricktown. Check in was pretty easy- I'm not crazy about the valet only parking. Lobby is very spacious., exercise room had a great variety of equipment. Room was clean, comfortable, and reasonably priced. I wish the website were a little more clear on their weapons policy, but overall it's a lovely hotel, and we had a good time.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Stacytormey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Oklahoma City Convention Center Hotel

Address: 10 N Broadway Ave, Oklahoma City, OK 73102-9202
Phone Number:
Region: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Business Hotel in Oklahoma City
Price Range: $185 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Oklahoma City Convention Center Hotel 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Experience the Renaissance of Oklahoma City, a Marriott Brand hotel located in the heart of downtown, connected to Cox Convention Center and just steps from popular destinations. Walk or take our complimentary limo to Bricktown Entertainment District, ATT Bricktown Ballpark, OKC National Memorial, the Chesepeake Energy Arena and more. With 4-diamond status, well-appointed guest rooms and public space, this downtown hotel is your choice for style, class and a provocative ambiance. The only hotel downtown to include The Spa at 10 North and Caffenia's Marketplace, offering Starbucks and unique local gifts. 10 North Grille features a world-class executive chef. Airport shuttle is available to our registered guests for a discounted price. ... more   less 
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Also Known As:
Renaissance Oklahoma City Hotel Oklahoma City
Oklahoma City Renaissance

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