My mother and I recently stayed in the Bend Inn and Suites. We were very pleased when we found out the hotel was a Hampton Inn until last year. It still has Hampton Inn beds, furniture, toiletries, etc. The beds were very comfortable and we slept well. The problem was the commode. After using it for the first time I flushed it and instead of going down, the water came up. Luckily it didn't overflow. I called the front desk and after telling them what happened the guy said, "Do you need a plunger?" I told him yes since we wouldn't be able to use the commode otherwise. After 20-25 minutes he finally arrived with the plunger. It had apparently been recently used since the rubber end was in a plastic bag that was wet inside. Instead of coming in and fixing the commode himself, he handed me the plunger and told me when I was finished with it to set it outside the door and call him to come get it. If he'd been the only employee on duty, I would have understood his not plunging the commode for us but there was another guy working the desk that night.
The next morning we arrived at the complimentary continental breakfast 30 minutes before they were due to end the breakfast. There was only one biscuit left and since I knew it wouldn't be enough for both my mother and me I asked the girl working the breakfast area if they had anymore biscuits and she took the plate and went in the back. Then she went across the lobby to another room and brought back a bag of frozen biscuits. Then she came out and said they were cooking more and it would be about 3 minutes. About 5 minutes later another employee said the biscuits would be ready in 3 minutes. About 10 minutes later they brought out warm biscuits. Since the gravy pan was practically empty I asked if they were going to put out more gravy but I was told no since it was almost time for breakfast to be over. After scraping the last of the gravy from the pan and eating my biscuit and gravy they brought out a pan of fresh gravy.
In my opinion, this is a poorly managed hotel. Would I stay here again? Probably not.
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- Also Known As:
- Bend Hotel Bend
- Hampton Inn Bend