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6 - 11 of 230 reviews
Reviewed August 10, 2018

I very rarely (if ever) give places one star but this place is a total dump. Our room was in front of a dumpster, stains on the sheets, we booked a King room and were given a Double Queen room, NO SOAP in the room, and the coffee maker was broken. We were traveling down the coast from Seaside to Central CA and needed a quick overnight place to sleep. Never again here! ::(

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank syrahgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brookingsinnresort, Hotel Manager at Brookings Inn, responded to this reviewResponded August 14, 2018

Hello Guest,

Greetings from the Brookings Inn.
We have noticed your feedback and regret the inconvenience.
Your reviews are important to us.
We shall check, investigate and take corrective steps on priority.
Customer satisfaction is important to us.
Please do visit us again.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018 via mobile

Right off the bat noticed tge room was filthy, the sheets were itchy and the blanket had dried blood looking substance, clearly not washed. We had our baby with us who crawls and wouldn't even put her on ground to crawl. We were provided with one towel for three adults. Extremely noisy, people outside talking very loudly all night and dog barking in other room next to us. No ac and extremely hot all night. My husband and my bed had a full size pillow and a half of a pillow? Halfway through showering water got freezing cold and hot water lasting maybe 5 minutes. Horrible experience never staying there again.

Date of stay: August 2018
Trip type: Travelled with family
3  Thank daniel19938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brookingsinnresort, Hotel Manager at Brookings Inn, responded to this reviewResponded August 14, 2018

Hello Guest,

Thank you for your stay at the Brookings Inn.
It is really very much disappointing to note that there were many inconveniences.
The hotel has been appreciated by many guests but this occurrence is certainly not justifiable.
We have taken the matter of handling the issue very carefully and also the concerned upkeep department have been put to action to get things fixed.
Our apologies on behalf the staff whoever is concerned, but request you to continue your patronage.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 29, 2018 via mobile

Very spacious room. Staff was very friendly and gave suggestions for dinner. Room was clean and comfortable. Near the harbour. Easy access to pool. Offered handicap accessibility. Very comfortable stay.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank StormyNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brookingsinnresort, Hotel Manager at Brookings Inn, responded to this reviewResponded August 14, 2018

Dear Valued Guest,

Thanks for staying at the Brookings Inn and expressing your satisfaction through the review.
It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality.
Hope to see you again soon !!!

Regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 25, 2018

We are 3 senior ladies. We booked this hotel for June 15th. Had trouble locating hotel and called them got rude response. When we arrived told him that we didn't want to stay there and he told me he would charge my card because no 24 hour notice given. Went to room which was on upper floor without elevator. Requested a room on 1st floor as we could not get suitcases up stairs. Was given a supposedly newly renovated room by pool on 1st floor. Toilet had feces on it, covers and pillow cases smelled as if had not been laundered before put on and coffee pot had so much residue buildup in it looked as though was rusted. Walked back up to front desk lady there now and she stated housekeeping would be there in 20 minutes. Put suitcases back in vehicle and went to dinner. Back at hotel 1 hour later still not cleaned. Called and told lady still not clean. Meantime saw door open and entered and spoke to lady folding laundry she stated housekeeping had been gone for hours. Called front desk and told her that we wanted our money back and were going to leave. She stated we could be on our merry way but were not getting a refund. We went to front desk again and rude manager was peaking his head out the door and closed it when he saw me come in. I told him to get back out here and give us our money back. He said we could have our refund and he apologized and we left. Never have I encountered a more rude manager in my life. Also I do not know where these pictures came from I only seen the 1 bedroom and other than the covers being the same our dresser handles were inside the dresser not on the outside and I certainly did not have the tub shown in the pictures.

Room tip: I would advise you to not stay here.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Mabel Sharlene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brookingsinnresort, Hotel Manager. at Brookings Inn, responded to this reviewResponded June 28, 2018

Dear Valued Guest,

Greetings from the Brookings Inn.
We are very much concerned with your feedback.
Our apologies for the overall bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay
next time.
Hope you will reconsider.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2018 via mobile

We stayed one night with our grandchildren, there were visible spider webs and under beds were quite dirty, i also seen mold in the tub, thankfully i travel with cleaning supplies. It seems like many rooms are occupied by friends of staff there were cars parked with tags expired many years ago the garbage can next to the room piled with dirty dipaers and cigarette butts littered the parking area. Last time we stayed we had same sort of issues, it had been a few years, i thought it was under new management, maybe not!!! Last time people were hanging out in the motel area, using the pool and rooms and appeared to be living in motor homes behind motel

Date of stay: June 2018
Trip type: Travelled with family
Thank Tbyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brookingsinnresort, Hotel Manager at Brookings Inn, responded to this reviewResponded June 22, 2018

Dear Esteemed Guest,

Thanks for your comments about your stay at the Brookings Inn, Oregon.
I’m sorry that several issues combined to make your stay less than desirable.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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