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“Rude staff, terrible experience ”

Crystal Crane Hot Springs
Ranked #1 of 1 things to do in Crane
Attraction details
Reviewed 2 weeks ago via mobile

Tried calling to reserve one of the teepee accommodations and couldn’t get a call back even after leaving a couple messages.

We finally decided to take a chance and drive out there as it was (kind of) on our way out to the coast.

We arrived at 8pm and we’re told we weren’t allowed to rent a room because we had our dog in our vehicle and obviously we were going to sneak him into our room... He sleeps in our truck at night when we travel, keeps our vehicle secure and it’s cooler outside anyways (he’s a husky and overheats easily).

Annoyed, we asked if we could still soak as we had driven all the way to enjoy the water. We were rudely informed they closed at 9 and weren’t given the option to soak even though there were still guests going out to the pool.

Not worth the drive or the money to get treated like a criminal by the staff. I’m blown away by how rude the staff was. That’s not how you run a business.

Thank SkagwayScootersAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"large pond"
in 3 reviews
"camp kitchen"
in 2 reviews
"crystal crane"
in 6 reviews
"common room"
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2 - 6 of 38 reviews

Reviewed 12 March 2018

We have been going here for the last 10 years and it seems they have lost their hospitality. They messed up our reservations. We called 6 weeks ahead to reserve one cabin for two nights and an RV site for two nights. We got there and they had us down for 2 cabins for one night and one night of RV hookup. They did refund us the cabin but they were very rude about it. They even said they were having "reservation issues" and that their turnover for staff has been high in the last month. I wonder why. If they have the same camp host I can see why. He is very rude, accused us of being "drunk and disorderly" the last time we were there. We have never been "drunk and disorderly" at our (once upon a time) favorite hot springs. The water was so hot that it almost made you sick to sit in it for very long. We asked them if they could check it as we heard others in the pond saying it was too hot. They checked it and said, "We did turn it down, what it read at is NOT IMPORTANT. They assured us they turned it down to get in the next morning to the same VERY HOT temperatures. Their beds in their cabins are VERY UNCOMFORTABLE. I think GREED has taken over here.

Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

Crystal Crane Hot Springs is a drive to get to. However, it sets in a beautiful valley. It makes for a nice, short getaway. The hot springs sets in fine gravel, shaped like a large pond. Very natural, nature experience. The water temperature is perfect. The scenery is perfect. I enjoyed the sunset followed by night time stargazing.

They offer a variety of overnight accommodations from tenting to small rooms with sharing bathrooms to ranch house to accommodate families. Serves to accommodate a variety of budgets. The overnight accommodations includes your admission to the hot springs.

I stayed in one of the Sage Inns which is a small cabin with a short walk to the restrooms. The overnight experience is like camping/yurting. No frills or thrills, but a very nice out in the middle of nature, relaxing experience.

Because it is a drive to anywhere, plan to bring your own food. There isn't a restaurant or market on site. The water in the Camp Kitchen is good to drink. The Camp Kitchen provides the kitchen basics such as table, chairs, sink, stove, fridge, etc. You supply your own food.

Thank Gigi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

Large natural hot spring with very hot water. Skin feels great after! Day price is not too bad and parking is easy.

Thank uv123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 February 2017 via mobile

The staff and facilities are awesome...just stopped in for an hour soak in a private room. Perfect environment to decompress and relax in the soothing waters. I've stayed in the cabins a few times as well and loved it!

Thank CoreySpurlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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