I will tell about our problem, but first, the good about the room. We had a very nice room for this price range. When we saw it, we were excited to get to stay here. It had a nice fridge and microwave, the WiFi worked great, the room was very clean, roomy, and nicely furnished. There was no stale smoke smell, or odor of cleaning chemicals/perfumed odor cover-up products. It was a nice room at a bargain price for this area.
The day had been very hot and the room was a little warm, so the first thing we did was turn on the AC.
The air it was putting out didn't seem that cool, but we thought it was still very hot outside, so it may have been struggling to overcome the heat load. After an hour or so, it was making no progress on cooling the room and the air it was putting out didn't seem cool at all.
We contacted the office and the attendant came to check out the unit. He was unable to get it to put out cool air, either. The property was fully occupied, so he had no room that he could move us to.
He contacted us in a few minutes (after contacting the owner/manager) and offered to reimburse the cost of the room if we wanted to go elsewhere. By this time, it was getting pretty late and we could not find any other suitable lodging in Eugene, so decided to sweat it out in this room - literally. We ended up turning off the unit at about 2:00 am and opening the windows to try to get some cooler air in the room.
It was a miserable night with neither of us getting much rest.
When I went to check out, the owner/manager said "You are in room ####." I said that we were. He then made a great business decision (It is his business and his decision. so he let it be known or not as he chooses) that turned a miserable night into a wonderful morning.
It is always a privilege to meet and do business with an honorable man.
He said that the room had been occupied every night for a number of nights without trouble with the AC unit. I believe that to be true as the room had the feel of having been air conditioned when we entered it even though it was warm.
It was not his fault that our room was hot, but he took responsibility to do what he could to turn our miserable night into a good morning.
I would definitely stay at this location again if in Eugene in the future. An honorable man has earned my gratitude and trust.
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