The motel room and breakfast were about what I expected for a $40 a night stay. Basically clean room, some stains on chairs, prepackaged breakfast foods. The negative experience came when I arrived home and discovered I had left a small, pocket mirror in the room - one with great sentimental value. I contacted the front desk and it was confirmed they had the mirror. When I spoke with the manager and asked if I could send a small, prepaid "puffy" mailer for its return, I was told, "the contract states there is a $25 fee plus postage for any items left in the room." I politely tried to explain that it was obviously a very small item of which I could provide the packaging and was again told, "you signed the contract [receipt I assume] that stated a $25 fee. But, if you can find someone to pick it up, there is no charge." So, even though I would have provided the mailer with postage, that was not acceptable but someone could pick it up for free. I was able to contact a business down the street where a kind woman went and picked up the mirror, I then sent HER a "puffy" mailer with postage and $10 for her trouble and now have my mirror. Truly terrible customer service by the motel manager. I will never stay there, nor refer it to anyone.
- Official Description (provided by the hotel):
- The Majestic Inn and Suites offers you the luxury of franchise standard rooms at convenient independent prices. We are AAA Approved Quality Rated, centrally located within walking distance to a variety of authentic restaurants, shopping and outdoor activities. If you prefer the best be our guest at the Majestic Inn and Suites and experience affordable luxury in Klamath Falls ... more less
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- Also Known As:
- Majestic Hotel Klamath Falls