Dear Valued Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are pleased to hear that our staff, location and cleanliness exceeded your expectations, however, we are very sorry that our hotel did not.

Our guestrooms did recently undergo a complete renovation and the new design is definitely more open and modern. In regard to our elevators I will be speaking with my engineering department as well as our housekeeping manager to see if there is anything we can do to address the wait time we never want to inconvenience to our guests.

Please contact me direct at andrea.sheldon@hgilakeoswego.com or via phone at 503-684-8900 if there is anything else we can do for you at this time. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.