Went the Shiki's for the first time on a business lunch. It took 10 minutes for Waiter #1 to arrive with water, and then took our orders. With only 4 other tables in the entire restaurant, we became concerned after 45 minutes and we still didn't have our food, but an unoccupied table nearby had four different meals sitting without patrons . Three of us ordered a "box meal" and the 4th member of our party ordered a stir fry, and I had to wave down a different waiter in the kitchen to enquire as to whether there was an issue with our order. Waiter 1 told Waiter 2 to talk to me. This young man brought our food, telling us "It takes longer to make the box meal." All 4 of us received box meals, even though one order was for a stir fry. Thankfully, the food was good. Start to finish, we were there an hour and a half, so this is not a good place to go if you want to get in and out quickly. The food was quite tasty, but they definitely need to improve their service.