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“Charged more for my room than what I signed for!!!”

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Best Western Newberg Inn
Ranked #2 of 5 Hotels in Newberg
Reviewed 21 March 2012

I had to get a room here last minute. I had a 5-1/2lb dog with me and I am assuming the dog rooms are the smoking rooms and I was not informed of this fact. I am allergic to cigarette smoke and was miserable all night. When I had to wait for a ride I was informed the dog was not allowed in the lobby, this was very confusing to me as it is a Pet Friendly place?!?
The most upsetting is I signed to pay for $94 and was charged $112.34!!! What?!?!...as if $94 was not enough for the below average experience?!

  • Stayed: March 2012, travelled solo
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1  Thank Sneedle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
38135, Guest Relations Manager at Best Western Newberg Inn, responded to this reviewResponded 24 March 2012

First I would like to thank you for your buisiness. I would also like to apologize for any confusion there may be regarding your bill. The room rate for that night was 94.99, our pet fee is 10.00 and with the state lodging tax we come to the total of 112.34. I hope this clears up the misunderstanding regarding the room charges. I again apologize for any discomfort you experienced due to smoke smell, we were out of options for room assignment when you arrived and the smoking room is the backup pet room when we are heavily booked, which would have been explained to you upon arrival. If ever you are staying in any hotel and especially ours if you have any issue what-so ever please bring it the attenition of an associate so it can be addressed. I hope this explains everything to your satisfaction, I again thank you for your feedback, we will use it to guide us towards perfect service.

Nicholas Sprague
Front Desk
Best Western Newberg Inn

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386 - 392 of 410 reviews

Reviewed 14 February 2012

Check in and check out were seemless, breakfast was fine except breakfast room was too warm, bed was very comfortable and clean. I would of given it excellent but as I sat at my computer at the working desk in the room I looked up and there is a floral painting with a vase which has unclothed men on it. Now I am not a prued by anymeans, but this hotel is family friendly and recommended by the local Christian University so I think the hotel should rethink the artwork!

  • Stayed: February 2012, travelled with family
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2  Thank norenebeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
38135, General Manager at Best Western Newberg Inn, responded to this reviewResponded 16 February 2012

Thank you for the comment and suggestion. We will look at the artwork and work accordingly on same. Once again thank you for taking out time and reviewing us. Appreciate your feed back and hope to see you soon at our property during your next visit.

Shalini Patel
General Manager
503-537-3000

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Reviewed 10 January 2012

Stayed 1 night on 1/1/12

Everything was more than adequate. The staff at check-in, check-out, breakfast and in the hallways were courteous and friendly. Had no problem getting an extra hour for check-out so our kids could enjoy the pool a bit more after we ate our breakfast.

The GOOD: staff, cleanliness, the price ($72 for 2 adults/2 kids/1 dog on a Sunday night), breakfast, location, pool, hot tub, sauna (pre-heat for 30 minutes if it hasn't been used), selection of channels, dog walk area

The BAD: ice machine on 2nd floor was broken

The UGLY: nothing

Overall I would most definetly recommend this hotel to others, and would not hesitate to use it again if needed.

Room Tip: Ask the front desk staff at check-in, they'll get you what you need depending on availability. I...
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  • Stayed: January 2012, travelled with family
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Thank DaleMurphy4HOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
38135, Manager at Best Western Newberg Inn, responded to this reviewResponded 10 February 2012

Thank you for taking out time and letting us know about our customer service. Appreciate your comments.

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Reviewed 8 January 2012

First off I went back and forth about wether to rate this place as average or very good. I ended up choosing very good and I'll tell you why. Currently my husband and I are staying with my parents while we wait to close on our new home. So every other weekend we take off to a motel/hotel to get away and get some privacy. When I read the reviews people had left on other trip sites they'd rated the place low. So the first time around we didn't stay, but when we did we were pleasantly surpised. The staff are very friendly and helpful. When she offered us the first floor I asked if we'd have someone above us and the woman checking us in was nice enough to move us away from everything. The room was rather large, clean and had all the basic features you'd expect in a motel. In my opinion the only thing I'd change was how firm the bed was. Other than that..if you're passing through and need somewhere affordable to stay, I'd choose this place over Travelodge.

Room Tip: Just ask for what you want and they seem to be willing to accomodate. If you ask for the second leve...
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  • Stayed: December 2011, travelled as a couple
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Thank Sara I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
38135, Manager at Best Western Newberg Inn, responded to this reviewResponded 10 January 2012

On behalf of best western newberg inn, i would like to extend our thanks to you for just a positive feed back. We strive for superior customer care and glad you were appreciative about the same. Thank you for staying with us and giving us chance to serve you.

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Reviewed 4 January 2012

My wife and I stayes here on a recent west coast trip. We used the hotel as a launching pad for wine tasting, and the location was excellent for this purpose. The hotel itself was simple, and the pretty much a no-frills place to stay. I had a few minor issues with the place. There was a college soccer team staying while we were there and they were not exactly a quiet bunch. Then again, neither was I back then. The gym is a waste. I tried running on the treadmill and I shorted out the entire room which went dark after 3 minutes of running.

A good place to stay if you want to explore the vinyards. If you just need a clean bed this should serve your purpose. Just dont expect too much.

  • Stayed: September 2011, travelled as a couple
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1  Thank mpdorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

This hotel was convenient and clean. It was going through some renovations which should be done by Thanksgiving. All the ground floor rooms were non-smoking so the corridor also did not smell of smoke. There is an indoor pool, an excercise room, and a laundry room. The breakfast is adequate and basic. There is not much variety but there was waffles. The rooms are far from the street so it was quiet. The parking lot is in the back of the hotel and was well lit and clean.

  • Stayed: November 2011, travelled with family
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1  Thank T W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

We've stayed at this Best Western many times over the last 6 years and every time it is comfortable, clean, quiet, reasonable, and the staff are always very nice. Highly recommended.

  • Stayed: July 2011, travelled with family
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Thank myhubbydives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Newberg Inn

Address: 2211 Portland Rd, Newberg, OR 97132-1364
Phone Number:
Region: United States > Oregon > Newberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Newberg
Price Range: $107 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Newberg Inn 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Best Western Newberg Inn is in heart of wine country. George Fox university is just a mile away. Water park in McMinville is 14 miles from Newberg Inn. ... more   less 
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Also Known As:
Best Western Newberg
Newberg Best Western

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