We have been staying at this hotel for 6 years, and they have given us free parking for up to 16 days at a time. We checked in this time, using Hilton award points, for a 4 day trip to San Diego and a 1 night stay at the Hampton in Portland. We asked for a pass to leave our car in their parking lot for 3 days. The desk clerk refused to give us a pass and told us that the Hampton Portland Airport does not allow free parking with an awards stay. We asked how much do you want for parking and the clerk said we had to pay the stay and fly rate. This rate is much higher than a standard rate. So we said, "so we can't use our awards points to stay here and park. He said "no".
We again told them we had been staying at this hotel for about 4 times a year for 6 years and never had to pay for parking.
Well the longer we talked, the more rude the desk clerk became, so we decided to talk to the manager in the morning.
Morning came and we went to the front desk and the manager and general manager were waiting for us. I guess the front dest clerk warned them that we would like to talk to them in the morning. Well, the manager and general manager were just as rude. We decided at that time to cancel our reservation that we had in April 2012 and find another place to stay when we flew out of Portland Airport.
I might add that as we left our room in the morning, there were 3 housekeepers and 1 maintenance man standing with 2 to 3 doors from our room. Never had seen that before, maybe they were the hit squad sent to make sure we were being good.
Don't stay at this hotel if you want to use your Hilton Honors points.
- Official Description (provided by the hotel):
- Demonstrating so many of the elements which are uniquely Portland, The Hampton Inn Portland Airport is a sure thing when visiting the city, whether for business or pleasure. Moments away from the PDX Terminal, we are a short drive to downtown and within minutes of most major businesses serving the Portland area. Of course we offer everything you have come to expect of Hampton. A fresh, hot breakfast served daily, a freshly laundered Cloud 9 bed and our 100% Guarantee. For the families on the road we extend a warm welcome with coloring books during breakfast, movies and video games in the room and fresh baked cookies nightly in the lobby. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity and Priceline so you can book your Hampton Inn Portland-Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Portland Airport Hotel Portland
- Portland Hampton Inn