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“Falls short on service”

Kimpton Hotel Monaco Portland
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Kimpton Hotel Monaco Portland
Ranked #2 of 142 Hotels in Portland
Certificate of Excellence
West Sacramento, California
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Falls short on service”
Reviewed 9 March 2012

I agree with the reviews in regard to this hotels decor, rooms, pet friendlenness and location, the Red Star resturant is also very convenient and reasonable.
All that being said, this hotel falls short in my opinion on service. The mark of a good hotel is their attention to detail and anticipation of their guests needs.
There were four people in our party, three of us checked in together, only one room was ready, when the other two rooms were ready, one was not what had been booked. Two of our party were offered discount coupons, the person who was a member of the loyalty program was not.
I do appreciate the location, the large rooms, but these things can be had at other hotels with far more proactive and professional service.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sammipants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, General Manager at Kimpton Hotel Monaco Portland, responded to this review, 3 May 2012
Thanks you for your review. I apologize for not having your rooms ready and our apparent inconsistencies in attemptiong to make this right. Attention to detail and anticipation of guest needs is what it is all about as you have pointed out. We will continue to strive to achieve these standards. Thanks for your feedback. It is much appreciated.

Craig Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,055 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (703)
Date | Rating
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English first
Manhattan Beach, California
Level 6 Contributor
263 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 4 March 2012

The service at this hotel is the best thing about it. The Kimpton family of hotels continues to provide a top notch service experience across the brand, with this Portland outpost. The rest of the experience, for me, was average. The room was a bit of an odd layout, the bed cuddled right up to the window. I was kept awake at night by the trash trucks from the street below and the dinging of the elevator bell 20 yards down the hall. (Yes my door was closed and the bed as far from the door as possible. It was that loud.) I wanted to love the place, but I found it hotel to think that the room and hotel were anything more than average for a boutique type of place. Perhaps I just had a bad room, and I like the Kimpton properties and service. I can't, however, call this experience above average. Location is ideal also.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fozzetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, General Manager at Kimpton Hotel Monaco Portland, responded to this review, 3 May 2012
Thanks for your review. I apologize for the noise you encountered. I do want to assure you that we have great rooms that are almost 100% sound proof. Just request a quiet room and we will find the best for you.

Thanks for taking the time to give us this valuable feedback. We look forward to your return.

Craig Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cowichan Bay, British Columbia, Canada
1 review
Reviewed 2 March 2012

Crazy friendly staff. The wine taste is a full glass or two or three.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2012

You can just tell when people actually like where they work. The Front Desk staff here all seemed genuinely happy. The bellmen always opened the door and said hello.
This is a great place to stay. Friendly staff, well maintained building, comfortable beds, funky / fun style. I stayed on the 5th floor, it felt like I was the only person in the hotel - absolutely no street noise or noise from other rooms.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daveb518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 March 2012

My husband and I first started staying with KImpton in 2009 in Portland. We've also stayed with Kimpton in Seattle as well.

The rooms are beautifully appointed and very comfortable and we'd never think of staying anywhere else. If there is a Kimpton in town, that's where we'll be.

And I have to mention the staff - always friendly and charming. If you need help, they're right there and never make it seem like it's their job. Incredible.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 5 Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 March 2012

I'm still in my room but have to leave in the morning. Great stay. Great hospitality. Nothing, nothing I can say in a negative way. Usually stay at large chains but this place - it's just a notch better.

Room Tip: Only stayed on 9th floor. No complaints.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Business_Traveler_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennewick, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2012

My husband and I have been staying at Hotel Monaco in Portland going back to the days
when the name was "Fifth Avenue Suites". The classy but comfy decor as well as the
outstanding staff, not to mention the complimentary nightly wine tasting with entertainment,
bring us back over and over again. We would never stay at any other hotel when
visiting Portland. Its just superior!! You have to experience the conveniences.

Room Tip: Above 5th floor, corners are always super, and suites with sitting areas are perfect!
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Monaco Portland

Property: Kimpton Hotel Monaco Portland
Address: 506 SW Washington, Portland, OR 97204-1550
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portland
#1 Spa Hotel in Portland
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#2 Luxury Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kimpton Hotel Monaco Portland 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more   less 
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Also Known As:
Hotel Monaco Portland Kimpton

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