I agree with the reviews in regard to this hotels decor, rooms, pet friendlenness and location, the Red Star resturant is also very convenient and reasonable.
All that being said, this hotel falls short in my opinion on service. The mark of a good hotel is their attention to detail and anticipation of their guests needs.
There were four people in our party, three of us checked in together, only one room was ready, when the other two rooms were ready, one was not what had been booked. Two of our party were offered discount coupons, the person who was a member of the loyalty program was not.
I do appreciate the location, the large rooms, but these things can be had at other hotels with far more proactive and professional service.
- Official Description (provided by the hotel):
- The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more less
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- Also Known As:
- Hotel Monaco Portland Kimpton