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Clarion Hotel Portland Airport
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Reviews (669)
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All reviewsshari's restaurantlake viewportland airportroom was cleanfree breakfastshuttle driverrental carbiscuits and gravyhot breakfastan early flightcolumbia riverpool and hot tubnight's sleepfree parkingking roomcoffee makergreat room
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29 - 34 of 669 reviews
Reviewed 22 July 2017 via mobile

We stayed here for two nights. The room was nice, but when we checked in the toilet was running. Had to wiggle the handle to turn it off. In the morning the handle fell off. On the way out for the day, We notified the front desk who assured us it would repaired while we were out. We got back late in the day, and the toilet had not been touched. We went back to the front desk. The gentleman was very busy, and we had to wait a while. They only have one person manning the front desk at all times. He said that he could have maintenance look at it the next day after we checked out. He told me he could give me 500 points, but never did. Finally after much discussion, we were given another room. I have contacted the general manager as well as corporate, and have not gotten a response. Very disappointing customer service.

Stayed: July 2017, travelled with family
2  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionPDXManagement, Manager at Clarion Hotel Portland Airport, responded to this reviewResponded 10 August 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jason Stone
General Manager
Clarion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

This was a GREAT stay in Portland. We were only here for one night and they provided a free shuttle from the airport, a great money saver. Also, they had wonderful service. Mark, at the front office, Was so flexible and helpful. Our flight was delayed and he allowed us to cancel late if we needed to. Such a relief. I would highly recommend, comfortable beds, nice breakfast, clean!

Stayed: July 2017, travelled as a couple
1  Thank Cara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this reviewResponded 10 August 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jason Stone
General Manager
Clarion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2017

Lots to like here. Big rooms, very well taken care of. Spacious hotel. They had Temperpedic mattresses that were heavenly! Airport shuttle, great breakfast area. The only drawback is that it was a little pricey. But so is everything in Portland, OR

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank chuck k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this reviewResponded 10 August 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jason Stone
General Manager
Clarion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

We had been on the road for 2 1/2 weeks, at a variety of hotels. When we pulled into the Clarion, you could tell it was a notch above, with the nice landscaping. When we checked in, the 2 people at the front desk (1 of them was very new) could not have been nicer. I asked for a bottom floor, and where the laundry room was. I was given a room 2 doors down from the laundry room! Could not have been happier. The rooms were very spacious - could live there for a couple of weeks if you needed to.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this reviewResponded 10 August 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jason Stone
General Manager
Clarion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2017 via mobile

Hotel provides shuttle to and from the airport. Early breakfast for early flights. Clean, quiet, comfortable bed, no complains. Friendly and helpful staff. A bit pricey but within a reason. Location is good for visiting waterfalls on the Colombia river gorge but not for Portland.

Stayed: June 2017, travelled as a couple
1  Thank First_Advice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this reviewResponded 10 August 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jason Stone
General Manager
Clarion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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