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cjsayman
Memphis, Tennessee

Nice Hotel

4.0 of 5 bubblesReviewed Feb 2, 2017
This is a good hotel for visitors in the downtown area. Very convenient when coming from airport using MAX, stops across the street from hotel. The food in the bar area is good and plentiful, the breakfast is just OK, $12 for cold breakfast and $18 for hot breakfast is not worth the price. Room was large and beds comfy.
Date of stay: January 2017
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this review
Responded Feb 3, 2017
cjsayman

Thank you for your recent stay and review. I'm so glad that you enjoyed the food at Gather. I agree that our location right next to the MAX light rail makes it easy to get to and from the airport. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 2, 2017 via mobile

Room was clean and nice. Staff was friendly and helpful. Great location as we were walking distance to the moda center and a quick Uber ride to get some dinner and drinks. Easy check in and out and convenient to have the parking garage

Date of stay: January 2017
Trip type: Travelled as a couple
1  Thank jessnnk326
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 3, 2017

Jessica K

Thank you for your recent stay and review here on TripAdvisor. I am so glad you had a nice experience with us and enjoyed the location of the property. On behalf of our entire team, thank you for your business and we sincerely look forward to serving you again hopefully soon. Please let me know if I may assist with any future reservations.


Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2017

Stayed at this hotel for just under 24 hours and unfortunately won't be able to review the restaurant, fitness center or amenities. The location was central for where I was heading and found Uber to not be more than 2-3 minutes away, regardless of the time of day. It was a quick 10 or less minute ride from the train station or downtown area (about $7 Uber). There is a fantastic market located about 2 blocks from the hotel called the Green Zebra Grocery that has great takeaway food as well as drinks, snacks and frozen foods. Plenty of restaurants in the area and only a block of so from the Lloyd Center (shopping mall).

The check-in was a little bumpy and ended up moving rooms. The first room really had quite a strong odor of bleach and was glad to be out of it. There is a bit of noise on the hotel that is closest to the train tracks, something to be aware of if you are sensitive to it. Also smelled quite a bit of cigarette smoke in the hallway, which is pretty concerning for a smoke-free property.

The room itself was fine, the bed was moderately comfortable, balcony was a nice touch and helped air out the room. HVAC worked perfectly, and there was a comfortable work desk and chair. The bathroom needed some improvement. It was very difficult to get a comfortable water temperature in the shower, it's possible the knob was too loose, but either was scalding hot or too cold. The floor of the shower got very slippery and the water pressure kept going in/out. No one stays in a hotel for the shower, but would be nice to see some improvements made to make it a better experience. This is also a green hotel, so they provide one bar of soap for your hands, but otherwise it's shower gel, shampoo and conditioner in containers in the shower.

The only other improvement I could recommend to the hotel is that the size of the trash bins was absolutely tiny. It might make more sense to provide a larger trash/recycling bin instead of two tiny ones in the room.

The hotel did seem to cater to a lot of business travelers and could tell they were making good use of the on-site restaurants. Self parking is about $25 a day, valet a bit higher. Concierge service was excellent and they put up with a few of my annoying requests with patience and ease.

Overall, I would stay here again, was easy to find my way around and the ability of transport made it convenient to anywhere in town.

Room tip: Away from the train
Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank RedHeadGo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 3, 2017

RedHeadGo

Thanks so much for your recent stay and review on TripAdvisor. I am delighted to read you had a positive experience with us and that our concierge team served you well. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 31, 2017

Quick and friendly check in. 24hr valet/bellman.
Everything worked as it should. Very clean. Decent breakfast buffet- simple, but tasty.
Great location. Easy to get to most major highways in Portland.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank wonderwandercolombo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 1, 2017

wonderwandercolombo

Thank you for your recent stay and great review. I'm so glad that you enjoyed the breakfast buffet and our quick and friendly check in. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2017

I am a Hilton Honors member and often stay at Hilton Hotels when I travel. While this wasn't an awful stay, I would say it was just o.k. The concierge and room service were great and super helpful. A couple of the people at the front desk made me feel like coming to them was an inconvenience. I am not one who Yelps often or gives tons of reviews. I have no agenda with this review; I'm just being honest. My trip was great, my hotel stay was just o.k.

Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank juliahO852EA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded January 31, 2017

juliahO852EA

Thank you for your recent stay and review here on TripAdvisor. I sincerely appreciate your feedback and apologize that your stay with us was not exceptional. I am glad to hear that our concierge and room service were helpful. We value your feedback and we do hope to have the opportunity to serve you again. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 26, 2017

My Husband and I scored a great deal for $84/night for a 2 queen room through Priceline. Not only is this hotel across the street from Lloyd Center Mall for shopping, it is also located next to a Max Light Rail stop. This was especially convenient since we traveled down to Portland to attend a Blazers game! (5-10 minute ride to the Moda Center)

The room itself was pretty spacious and clean. The beds were comfy, shower pressure was good and there were no issues with the drain. (hallelujah! lol)

All in all, this was a great deal for the amount we paid. Also, the warm cookies given upon check-in are always delicious!

CONS:
$20 for parking (in + out privileges)

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Charlene206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded January 27, 2017

CHARLENE J,

Thank you for your recent stay and review here on TripAdvisor. I am so glad you enjoyed your stay with us and enjoyed our warm cookies. The MAX line does make it an easy and quick trip to catch a Blazers game.

On behalf of our entire team, thank you for your business and we sincerely look forward to serving you again hopefully soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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