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Adrianna G
Anchorage, Alaska, United States

Excellant customer service!

5.0 of 5 bubblesReviewed Feb 12, 2017
Comfortable rooms, clean, attentive and kind staff. They went above and beyond to make my stay comfortable. Breakfast service was awesome! Beds were very comfortable. Loved the cookies and spa water they offered!
Date of stay: February 2017
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this review
Responded Feb 13, 2017
Adrianna G

Thank you so much for your recent stay and terrific review. I am so glad to hear that you enjoyed our breakfast and that our team served you with excellence. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,556)
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Reviewed February 10, 2017

This was a great property - cozy but in a business kind of way. I've seen other Doubletree hotels and this seemed higher quality. The room was nicely appointed and really quiet at night. So quiet that my roommate felt obliged to cue up white noise on youtube to fall asleep. Breakfast at the restaurant was really good. I had the Portlander omelet - delicious. The waitress went out of her way to make our meal nice. The Max train is just across the street. Really enjoyed my stay there.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Lighthouse923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 13, 2017

Lighthouse923

Thank you for your recent stay and review here on TripAdvisor. I am so glad you enjoyed our Portlander omelet and the location of the property. On behalf of our entire team, thank you for your business and we do hope to have you as our guest again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2017

What a kind and helpful staff. I arrived on an early flight and the staff let me check in early. It was great to be able to settle in before my training began. The breakfast buffet in the restaurant was a perfect way to begin a winter morning. Everyone was helpful and friendly. A perfect stay. Great comfortable room and quiet! YEY!

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank JenniferE1807
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 10, 2017

Jennifer E

Thank you for your recent stay and great review on TripAdvisor. I'm so glad that you enjoyed the breakfast buffet and appreciate your kind comments. On behalf of our entire staff, thank you for your business and we hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2017 via mobile

I stayed here for two nights to attend a conference that was held on the hotel property. Honestly, I would not stay here again even if it were to be just as convenient. The heating/cooling system throughout the hotel is awful. In my room I had to turn up the heat to "77 degrees" just to get it warm enough to take my down coat off. In the conference room, half of the room had attendees sweating and the other half of the room was frigid cold. It felt like the AC was on throughout the hotel and it was 32 degrees outside. Other pitfalls included: the hallways smelling strongly of cigarette smoke, the paper thin walls, the lobby bathroom reeking of urine, the "vegan" potatoes for the buffet breakfast tasting like they had been cooked in bacon grease... I could go on. In short, I was pretty much uncomfortable the whole two days. The only positive was the sweet servers at the restaurants. They were really dedicated to their jobs and were completely pleasant. I'm glad to be home!

Date of stay: February 2017
Trip type: Travelled on business
1  Thank 716shanae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 8, 2017

Shana E

Thank you for your recent stay and review. I am so terribly sorry your experience with us was not exceptional. I apologize for the temperature issues, but am glad to hear that our servers served you well. On behalf of our entire team, we appreciate your business and hope to have you give us another try. If I may assist with reservations, please let me know.


Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2017

We won this hotel on a bidding site, and likely paid a lower than average rate. We were two women travelling together. As it goes with bidding sites, we had only one double bed in the room as all of the two bedded rooms were sold out.

The room was not very clean on check in, but the hotel had a cat convention in house and they were very busy, so unable to move us. The pen in the compendium looked to have been used to eat toffee or something brown by the previous guest. Chair in the room had a unsightly stain on it. Just gave us an overall feeling of ick. Coffee, tea, shampoo, conditioner, glassware and towels were not replenished fully the second day. It was like the maid had rushed through the room and forgot to come back.

Bed was very comfy, we did request a change if one came available to a room with a larger bed, but we never did have that chance.

Parking garage was very big and convenient to the entrance. The hotel is also situated directly on the transit line, so getting to and from downtown or the stadium was simple.

Front desk staff were friendly, but hotel operator really was not helpful or nice at all - so average rating on the service overall.

There are no fridges in the rooms and bring your own wine opener!

Coffee bar - good coffee - but I would choose to eat outside of the hotel. Much better options.

There is a pool - but it is outdoors - so a summer amenity only.

I would come back for location only. Just not a great experience overall.

Date of stay: December 2016
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank meritagebc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 8, 2017

meritagebc

Thank you for your stay back in December and review here on TripAdvisor. I appreciate your feedback and am sorry to read you were disappointed in your stay. I sincerely apologize that we did not have another room available for you at that time. On behalf of our entire team, we appreciate your business and hope to have you give us another try. If I may assist with reservations, please let me know.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2017 via mobile

This is a large hotel with convenient parking facilities. The room is well appointed although - oddly - nowhere to hang towels after use. The bed is very comfy. We had dinner at Gather, which was very tasty. The staff were generally very pleasant and those at breakfast were particularly hard-working and helpful. The breakfast was good with plenty of choice. The hotel is very conveniently placed for visiting the nearby Lloyds Centre. I would make a return visit without hesitation.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank SUMPS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 8, 2017

Thanks so much for your recent stay and review on TripAdvisor. I am delighted to read that you enjoyed our menus at Gather and Multnomah Grille, and that our staff served you well. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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