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Flor B
Fairbanks, Alaska

Excellent customer service at reception desk

4.0 of 5 bubblesReviewed Feb 14, 2017via mobile
We stayed here for at week to attend Valentango, where we take classes, dance, buy shoes and clothes during those days.
Hotel is very clean and modern. Across from the hotel is a Mall, Safeway is a few blocks away.
This hotel has excellent reception desk customer service. Michelle was cordial, very helpful and efficient. If you asked them for something they provided the item or service very quick no matter the time of day or night.
The maintenance guy, Steven, responded very quick and was very helpful to fix the room problem.
Happy hour was from 4pm to 6pm Monday thru Friday. Menu was limited if you have it every day and service was very slow all the time.
Room cleaning crew was not the best but at least they did the minimum needed. They were always forgetting to provide new cups or clean mugs and never provided any bath mats only on the first day.

The guy working nights at the coffee place was always nice and happy while working very late.

I will plan to return next year.
Date of stay: February 2017
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this review
Responded Feb 15, 2017
FLor B

Thank you for your recent stay and review here on TripAdvisor. I am so glad to hear that Michelle and Steven served you with excellence. Thank you for your feedback about the room as well. Your feedback will be shared with the team to create a better experience in the future. We look forward to seeing you again next year, if not sooner. If I may assist with reservations, please let me know.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 13, 2017

The room rates are very high, and they charge extra for internet and parking. Too top that off, my car was broken into and ransacked in the parking garage, even though it was on the first level in full view of the entrance to the hotel.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank tedh189
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin P, On behalf of the hotel staff at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 20, 2017

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 12, 2017

Comfortable rooms, clean, attentive and kind staff. They went above and beyond to make my stay comfortable. Breakfast service was awesome! Beds were very comfortable. Loved the cookies and spa water they offered!

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Adrianna G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 13, 2017

Adrianna G

Thank you so much for your recent stay and terrific review. I am so glad to hear that you enjoyed our breakfast and that our team served you with excellence. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.


Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 10, 2017

This was a great property - cozy but in a business kind of way. I've seen other Doubletree hotels and this seemed higher quality. The room was nicely appointed and really quiet at night. So quiet that my roommate felt obliged to cue up white noise on youtube to fall asleep. Breakfast at the restaurant was really good. I had the Portlander omelet - delicious. The waitress went out of her way to make our meal nice. The Max train is just across the street. Really enjoyed my stay there.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Lighthouse923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 13, 2017

Lighthouse923

Thank you for your recent stay and review here on TripAdvisor. I am so glad you enjoyed our Portlander omelet and the location of the property. On behalf of our entire team, thank you for your business and we do hope to have you as our guest again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2017

What a kind and helpful staff. I arrived on an early flight and the staff let me check in early. It was great to be able to settle in before my training began. The breakfast buffet in the restaurant was a perfect way to begin a winter morning. Everyone was helpful and friendly. A perfect stay. Great comfortable room and quiet! YEY!

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank JenniferE1807
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 10, 2017

Jennifer E

Thank you for your recent stay and great review on TripAdvisor. I'm so glad that you enjoyed the breakfast buffet and appreciate your kind comments. On behalf of our entire staff, thank you for your business and we hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations.

Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2017 via mobile

I stayed here for two nights to attend a conference that was held on the hotel property. Honestly, I would not stay here again even if it were to be just as convenient. The heating/cooling system throughout the hotel is awful. In my room I had to turn up the heat to "77 degrees" just to get it warm enough to take my down coat off. In the conference room, half of the room had attendees sweating and the other half of the room was frigid cold. It felt like the AC was on throughout the hotel and it was 32 degrees outside. Other pitfalls included: the hallways smelling strongly of cigarette smoke, the paper thin walls, the lobby bathroom reeking of urine, the "vegan" potatoes for the buffet breakfast tasting like they had been cooked in bacon grease... I could go on. In short, I was pretty much uncomfortable the whole two days. The only positive was the sweet servers at the restaurants. They were really dedicated to their jobs and were completely pleasant. I'm glad to be home!

Date of stay: February 2017
Trip type: Travelled on business
1  Thank 716shanae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryGoldman, General Manager at Doubletree By Hilton Hotel Portland, responded to this reviewResponded February 8, 2017

Shana E

Thank you for your recent stay and review. I am so terribly sorry your experience with us was not exceptional. I apologize for the temperature issues, but am glad to hear that our servers served you well. On behalf of our entire team, we appreciate your business and hope to have you give us another try. If I may assist with reservations, please let me know.


Yours in service,
Terry Goldman - General Manager
DoubleTree by Hilton Portland
tgoldman@portlanddoubletree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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