Great service at the hotel, all staff was great. Eat in the restaurant and ask for Andrew , he was absolutely great! Gather restaurant staff was great, morning breakfast staff was great, check in desk staff was great. The view from the elevators was spectacular looking at the snow covered peaks
Hello. Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed Gather Restaurant and received excellent service from Andrew. Providing exceptional service is our priority, and we're delighted that our staff exceeded your expectations. We're also glad you appreciated the spectacular view of the snow-covered peaks from our elevators. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay! Thank you.
From my check-in to asking for a fridge to taking care of my issue- Alyas (who works at the front desk) never lost his smile and eager attitude of genuine kindness and empathy. I travel for business 75% of the time and have experienced a lot of different personalities working in hospitality. Unfortunately, things aren’t always perfect but how we react and how those in the service industries reaction, has a big impact on the overall outcome, naturally.
Alyas has a true understanding of the meaning of customer service and has mastered the art of “putting yourself in another’s shoes”. Empathy, understanding and kindness are essential characteristics to have when working with those of us who just want to travel and be able to sleep comfortably while we are away from home. I am so thankful to have had my experience in this hotel with Alyas as the representative for Doubletree. My many thanks to Doubletree and Alyas for taking care of everything in such a professional manner.
Hello Jamie. Thank you for sharing your wonderful experience. We are delighted to hear that Alyas provided exceptional service. Your feedback highlights the importance of empathy, understanding, and kindness in the hospitality industry, and we are proud to hear that Alyas exemplified these qualities. We will make sure to pass on your compliments to him and the rest of our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.
Was in Portland for a conference and selected this hotel from the options provided. I liked the proximity of the hotel to the Lloyd Center MAX stop that runs to the airport and other locations. The hotel is definitely aged as seen from the outside and the rooms themselves.
I initially selected a room in the Mezzanine level (210) which is actually underground below the lobby level. After a few hours in the room, I heard water flowing through the pipes above the A/C Unit which lasted all evening. I asked the desk if I could move and they weren't able to move me the first night.
Next afternoon I spoke with Anthony at front desk and he moved me with no problem at all and apologized. (Shout out Anthony, thank you!) Room was smaller than previous but much quieter.
Hello. Thank you for sharing your experience with us. We apologize for the room issue you encountered and any inconvenience it caused during your stay. We appreciate your understanding and patience as we worked to resolve the situation. It's great to hear that Anthony at the front desk was able to assist you promptly and that the new room was quieter.
Your feedback about the hotel's dated appearance and the initial room's condition is valuable, and we will use it to make improvements where possible. We hope that despite these issues, you were able to enjoy your conference and your time in Portland. Thank you for choosing to stay with us, and we look forward to welcoming you back for a better experience in the future.
This was my third stay at this particular Hilton property, and I have to say it was definitely my best! David, Matthew, and the rest of the front desk staff made me feel welcomed and appreciated. I didn't realize this was the same property I was going to be staying at because in the past, I wasn't completely satisfied with staying here. This time, though, they knocked it out of the park!
The rooms were completely clean and up to my Hilton expectations with the most comfortable pillows and beds around! They made it easy for my daughter who arrived late in the evening to come to the room. Things really seemed to be bustling this time around and I was happy to see the hotel doing so well. I will definitely be back the next time I am in Portland.
Hello. Thank you for choosing to stay with us. We are delighted to hear that your recent stay was your best yet and that you were impressed by the cleanliness of the rooms and the welcoming service provided by David, Matthew, and our front desk team. We appreciate your kind words and look forward to welcoming you back on your next visit to Portland.
Excellent customer service by each staff member we encountered. The hotel and room was clean and felt safe. Tom in the restaurant at breakfast was so friendly and quick. Food selection was great. The men working the restaurant Sunday night were awesome. The meal was superb! Maintenance man Steven addressed a bathroom sink issue for us in a timely manner and was extremely courteous. For the inconvenience he even gave us complimentary breakfast tickets. He had to come back the 2nd day because we locked ourselves out of the bathroom! Constance at the front desk was accommodating and professional. We appreciated her extra attention to detail and her approach. Thank you DoubleTree Portland for the nice stay.
Hello. Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our staff members provided excellent customer service and that you enjoyed your experience with us. We appreciate your recognition of Tom, Steven, and Constance for their outstanding service. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay. Thank you.
