Our stay had both positives and negatives. We loved how convenient the hotel was with public transportation and how spacious the rooms were. We also loved being given vegan options for the cookies. A mini fridge was brought up as soon as we requested which was really nice. Service at the bar was great and they have a nice happy hour.

Our room included two breakfast vouchers a day and that was disappointing since we had 4 people total, so two people would just wait to eat lunch later (two were vegan and it wouldn’t make sense for them to pay for an entire buffet or use up the two vouchers, we mostly wanted to be able to hang out with our friends and enjoy breakfast together).

We still enjoyed our stay, I just really dislike non-logical policies.

Great service at the hotel, all staff was great. Eat in the restaurant and ask for Andrew , he was absolutely great! Gather restaurant staff was great, morning breakfast staff was great, check in desk staff was great. The view from the elevators was spectacular looking at the snow covered peaks

From my check-in to asking for a fridge to taking care of my issue- Alyas (who works at the front desk) never lost his smile and eager attitude of genuine kindness and empathy. I travel for business 75% of the time and have experienced a lot of different personalities working in hospitality. Unfortunately, things aren’t always perfect but how we react and how those in the service industries reaction, has a big impact on the overall outcome, naturally.

Alyas has a true understanding of the meaning of customer service and has mastered the art of “putting yourself in another’s shoes”. Empathy, understanding and kindness are essential characteristics to have when working with those of us who just want to travel and be able to sleep comfortably while we are away from home. I am so thankful to have had my experience in this hotel with Alyas as the representative for Doubletree. My many thanks to Doubletree and Alyas for taking care of everything in such a professional manner.