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Stephen O

Thanks you for our experience!

5.0 of 5 bubblesReviewed Jun 1, 2024
We found Tommy to be an excellent server and host for our experience at breakfast. Would recommend his services to anyone, thanks! Please let Tommy know this. Konnie Sue and Stephen, Seattle. We fully would recommend this hotel for business or pleasure!
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this review
Responded Jun 3, 2024
Hello. Thank you for your wonderful feedback! We're thrilled to hear that Tommy made your breakfast experience exceptional. We will certainly pass along your kind words to him. We appreciate your recommendation and are delighted to know you enjoyed your stay. We look forward to welcoming you back for both business and pleasure.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,551)
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Reviewed May 20, 2024

Checked in at 2:15 a.m. after a challenging trip with plane delays. Mary, who checked me in, was wonderful and made my hard day much better. She patiently answered my questions about the hotel and conference center. When she offered me a warm cookie I was surprised there were any available at this time in the morning and so nice to end the day this way! Room is beautiful and this looks like the nicest Doubletree I’ve stayed at.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank LivingGratefulLife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded May 20, 2024

Hello. Thank you for sharing your positive experience! We're delighted to hear that Mary made your late check-in smooth and pleasant. We're also pleased that you find our rooms beautiful and our hotel one of the nicest DoubleTree hotels you've stayed at. We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2024 via mobile

Our stay had both positives and negatives. We loved how convenient the hotel was with public transportation and how spacious the rooms were. We also loved being given vegan options for the cookies. A mini fridge was brought up as soon as we requested which was really nice. Service at the bar was great and they have a nice happy hour.

Our room included two breakfast vouchers a day and that was disappointing since we had 4 people total, so two people would just wait to eat lunch later (two were vegan and it wouldn’t make sense for them to pay for an entire buffet or use up the two vouchers, we mostly wanted to be able to hang out with our friends and enjoy breakfast together).

We still enjoyed our stay, I just really dislike non-logical policies.

Date of stay: May 2024
Trip type: Travelled with friends
Thank DancingS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded May 16, 2024

Hello. Thank you for your feedback. We're glad you enjoyed the convenience of our location, spacious rooms, and vegan cookie options. We apologize for the inconvenience with the breakfast vouchers and understand your frustration. Your comments will help us improve our policies. We hope to welcome you back for an even better experience next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2024

Great service at the hotel, all staff was great. Eat in the restaurant and ask for Andrew , he was absolutely great! Gather restaurant staff was great, morning breakfast staff was great, check in desk staff was great. The view from the elevators was spectacular looking at the snow covered peaks

Room tip: Room was so peaceful, never even heard another person my whole stay even they were sold out!
Date of stay: April 2024
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded April 29, 2024

Hello. Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed Gather Restaurant and received excellent service from Andrew. Providing exceptional service is our priority, and we're delighted that our staff exceeded your expectations. We're also glad you appreciated the spectacular view of the snow-covered peaks from our elevators. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay! Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2024

From my check-in to asking for a fridge to taking care of my issue- Alyas (who works at the front desk) never lost his smile and eager attitude of genuine kindness and empathy. I travel for business 75% of the time and have experienced a lot of different personalities working in hospitality. Unfortunately, things aren’t always perfect but how we react and how those in the service industries reaction, has a big impact on the overall outcome, naturally.

Alyas has a true understanding of the meaning of customer service and has mastered the art of “putting yourself in another’s shoes”. Empathy, understanding and kindness are essential characteristics to have when working with those of us who just want to travel and be able to sleep comfortably while we are away from home. I am so thankful to have had my experience in this hotel with Alyas as the representative for Doubletree. My many thanks to Doubletree and Alyas for taking care of everything in such a professional manner.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Jamie J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded March 18, 2024

Hello Jamie. Thank you for sharing your wonderful experience. We are delighted to hear that Alyas provided exceptional service. Your feedback highlights the importance of empathy, understanding, and kindness in the hospitality industry, and we are proud to hear that Alyas exemplified these qualities. We will make sure to pass on your compliments to him and the rest of our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.

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Reviewed March 16, 2024

Was in Portland for a conference and selected this hotel from the options provided. I liked the proximity of the hotel to the Lloyd Center MAX stop that runs to the airport and other locations. The hotel is definitely aged as seen from the outside and the rooms themselves.
I initially selected a room in the Mezzanine level (210) which is actually underground below the lobby level. After a few hours in the room, I heard water flowing through the pipes above the A/C Unit which lasted all evening. I asked the desk if I could move and they weren't able to move me the first night.
Next afternoon I spoke with Anthony at front desk and he moved me with no problem at all and apologized. (Shout out Anthony, thank you!) Room was smaller than previous but much quieter.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank C614ADmichaelh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded March 18, 2024

Hello. Thank you for sharing your experience with us. We apologize for the room issue you encountered and any inconvenience it caused during your stay. We appreciate your understanding and patience as we worked to resolve the situation. It's great to hear that Anthony at the front desk was able to assist you promptly and that the new room was quieter.

Your feedback about the hotel's dated appearance and the initial room's condition is valuable, and we will use it to make improvements where possible. We hope that despite these issues, you were able to enjoy your conference and your time in Portland. Thank you for choosing to stay with us, and we look forward to welcoming you back for a better experience in the future.

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